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[Hiring] Strategic Customer Success Manager @Eve ID-10716

Role Description

As a Strategic Customer Success Manager at Eve, you'll be at the forefront of transforming the legal industry. You will drive adoption of our cutting-edge technology, maximize value for law firm clients, and directly impact their success as well as our company's growth.

Qualifications

  • Comprehensive knowledge of law firm operations, compliance, and current legal sector trends.
  • Mastery of legal tech solutions, especially Eve's products, with the ability to explain complex concepts to non-technical professionals.
  • Strong analytical skills with expertise in legal-specific metrics and the ability to present insights effectively.
  • Excellent project coordination and communication skills, with a consultative approach to solving law firm challenges.
  • Creative problem-solver capable of managing multiple accounts across various practice areas and firm sizes.
  • Strong relationship-building skills with a willingness to travel for client visits and industry events.

Requirements

  • 5+ years of Customer Success experience, ideally with mid-size to enterprise accounts, with a proven ability to manage high-value relationships.
  • Solid experience in legal tech, understanding the unique needs of law firms and legal teams.
  • Proven acumen around planning and managing a smaller book of business, with $10M - $20M in ARR ownership.
  • Experience managing large, complex accounts and executing strategic initiatives for client success and growth.
  • Strong understanding of SaaS industry dynamics, particularly in legal technology.

Benefits

  • 401(k) with Company Match
  • Comprehensive Health, Dental, and Vision Insurance
  • Unlimited PTO for work-life balance
  • An inclusive, collaborative, and innovation-driven work environment
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