Technical Account Manager (Remote) ID-10607
Full Job Description
As the leading provider of open source database solutions, Percona’s Technical Account Managers serve as a customer advocate and technical resource for a dedicated group of Percona customers. As a dedicated point of contact, they partner closely with their customers to understand their technical requirements and business structure, and serve as a bridge to Percona resources - coordinating consulting projects, communicating updates, managing support issues and driving awareness for customer escalations. The Technical Account Manager will be a sounding board for customer issues, and facilitate resources internally to help customers achieve their technical goals.
Virtual Assistant, No Degree, $40/hr, Remote, Part-Time Weekend Customer Support, $40/hr, Remote, College Student Data Entry, $40/hr, Remote, Night Shift, College Student Job Remote Data Entry, $45/hr, No Degree, Weekend, Night Job Customer Support, $50/hr, Night Job, Remote, No Experience Remote Customer Support, $40/hr, No Experience, Part-Time Weekend Customer Support, $40/hr, Remote, College Student Remote Moderator, $40/hr, College Student Friendly, Part-Time Data Entry, $50/hr, Night Shift, No Degree, Remote Job Remote Phone Support, $45/hr, Night Job, College Student Customer Support, $42/hr, Remote, Evening, No Experience Remote Phone Job, $40/hr, No Degree, College Student Friendly Virtual Assistant, Remote, $50/hr, Part-Time, Night Shift Live Chat Support, $35/hr, Remote, No Experience Required Live Chat Support, $40/hr, Weekend, Remote, College Student Virtual Assistant, $50/hr, Weekend, No Degree, Remote Data Entry, No Experience, $50/hr, Remote, College Student Remote Data Entry, $45/hr, Weekend Job, College Student Phone Job, $35/hr, Remote, Part-Time, College Student Remote Moderator, $42/hr, Part-Time, Weekend, No Degree Remote Moderator, $40/hr, No Degree, Weekend Job, Part-Time Remote Data Entry, $45/hr, No Degree, Night Shift Remote Data Entry, $45/hr, No Degree, Weekend, Night Job Remote Customer Support, $42/hr, Weekend, No Experience Remote Data Entry, $40/hr, Part-Time, College Student Job Virtual Assistant, $40/hr, No Experience, Remote, Night Job Live Chat Support, $40/hr, Part-Time, Remote, No Degree Remote Moderator, $40/hr, Weekend, No Experience Required Remote Virtual Assistant, $40/hr, Evening, Part-Time Job Virtual Assistant, $35/hr, Evening, Remote, College Student Phone Support, $35/hr, Weekend, Remote, No Experience Data Entry, $35/hr, Night Job, No Degree, Remote Live Chat Support, $50/hr, Remote, Night Shift, No Degree Virtual Assistant, Remote, $42/hr, Weekend, No Experience Remote Customer Support, $45/hr, No Degree, Evening Job Data Entry, $35/hr, Night Job, No Degree, Remote Phone Support, $45/hr, Remote, No Experience, Evening Job Virtual Assistant, No Experience, $40/hr, Remote, Weekend Remote Customer Support, $45/hr, No Experience, Part-Time Remote Data Entry, $42/hr, Evening/Night Job, No Experience Phone Support, Remote, $50/hr, No Experience, Night Shift Remote Live Chat, $35/hr, Part-Time, Evening/Night Job Virtual Assistant, Remote, $50/hr, Part-Time, Night Shift Remote Phone Support, $45/hr, Night Job, College Student Customer Support, $50/hr, Night Job, Remote, No Experience Data Entry, $35/hr, Night Job, No Degree, Remote Data Entry, $40/hr, Remote, Night Job, No Degree Virtual Assistant, $40/hr, Remote, No Experience, Night Job Remote Moderator, $40/hr, College Student, Weekend Job Customer Support, $35/hr, Remote, Evening/Night Job, No Degree Data Entry, Remote, $40/hr, Night Shift, No Degree Remote Live Chat, $45/hr, College Student, No Experience Virtual Assistant, $40/hr, Remote, Weekend, No Degree Phone Job, $50/hr, Remote, Part-Time, College Student Data Entry, $50/hr, Night Job, No Degree, Remote Virtual Assistant, $35/hr, Remote, Part-Time, Evening Job Data Entry, $45/hr, Remote, Night Job, No Degree Remote Phone Support, $45/hr, Evening, No Experience Required Virtual Assistant, No Experience, $40/hr, Remote, Weekend Weekend Data Entry, $45/hr, Remote, No Experience Remote Moderator, $42/hr, College Student, Weekend Job Remote Phone Job, $42/hr, Night Shift, College Student Friendly Remote Data Entry, No Experience, $40/hr, Part-Time Virtual Assistant, No Experience, $40/hr, Remote, Weekend Weekend Data Entry, $40/hr, Remote, No Experience Phone Support, $40/hr, Remote, No Experience, Evening Job Virtual Assistant, Remote, $50/hr, Part-Time, Night Shift Remote Live Chat, $35/hr, Part-Time, Evening/Night Job Virtual Assistant, Remote, $35/hr, Part-Time, Night Shift Weekend Data Entry, $40/hr, Remote, No Experience Live Chat Support, $40/hr, Remote, Entry Level, Part-Time Remote Phone Job, $45/hr, No Degree, College Student Friendly Part-Time Customer Support, $40/hr, Remote, College Student Remote Moderator, $42/hr, College Student, Weekend Job Remote Moderator, $40/hr, No Degree, Weekend Job, Part-Time Remote Phone Job, $40/hr, No Degree, College Student Friendly Remote Customer Support, $40/hr, Part-Time, College Student Virtual Assistant, No Experience, $42/hr, Remote, Weekend Virtual Assistant, $40/hr, Evening, Remote, No Degree Virtual Assistant, No Degree, $45/hr, Remote, Part-Time Remote Customer Support, $50/hr, Night Shift, No Degree Evening Virtual Assistant, Remote, $40/hr, No Experience Remote Data Entry, $40/hr, No Degree, Weekend, Night Job Virtual Assistant, No Degree, $40/hr, Remote, Part-Time Phone Support, Remote, $40/hr, Evening/Night Shift Virtual Assistant, No Degree, $40/hr, Remote, Part-Time Virtual Assistant, No Degree, $45/hr, Remote, Part-Time Virtual Assistant, $40/hr, Remote, No Experience, Night Job Remote Phone Job, $45/hr, No Degree, College Student Friendly Data Entry, $40/hr, Remote, Evening, No Experience Required Virtual Assistant, $35/hr, Evening, Remote, College Student Remote Customer Support, $40/hr, No Experience, Part-Time Remote Live Chat, $45/hr, College Student, No Experience Remote Customer Support, $42/hr, Weekend, No Experience Remote Data Entry, $40/hr, No Degree, Weekend, Night Job Data Entry, $35/hr, Night Job, No Degree, Remote Remote Data Entry, $40/hr, Part-Time, College Student Job Remote Moderator, $40/hr, Weekend, No Degree, Part-Time Remote Data Entry, $40/hr, Part-Time, College Student Job Remote Customer Support, $40/hr, Night Job, No Experience Data Entry, Remote, $40/hr, Evening Job, No Degree Remote Live Chat, $35/hr, College Student, No Experience Remote Customer Support, $45/hr, No Experience, Part-Time Remote Moderator, $40/hr, College Student Friendly, Part-Time Phone Job, $50/hr, Remote, No Degree, Part-Time, Weekend Virtual Assistant, Remote, $35/hr, Part-Time, Night Shift Virtual Assistant, Remote, $40/hr, Weekend, No Experience Data Entry, $50/hr, Night Shift, No Degree, Remote Job Virtual Assistant, $40/hr, Remote, Weekend, No Degree Remote Phone Job, $40/hr, Part-Time, College Student Friendly Customer Support, $50/hr, Remote, Evening/Night Job, No Degree Remote Phone Support, $40/hr, Night Job, College Student Remote Data Entry, $45/hr, No Degree, Weekend, Night Job Remote Live Chat, $40/hr, Weekend, No Degree, Part-Time Virtual Assistant, No Experience, $40/hr, Remote, Part-Time Remote Data Entry, $50/hr, No Experience, Evening/Night Job Remote Phone Job, $40/hr, No Degree, College Student Friendly Virtual Assistant, Remote, $50/hr, Part-Time, Night Shift Remote Data Entry, No Experience, $40/hr, Part-Time Remote Phone Job, $40/hr, No Degree, College Student Friendly Evening Virtual Assistant, Remote, $45/hr, No Experience Virtual Assistant, Remote, $45/hr, Evening, No Experience Customer Support, $40/hr, Weekend Job, Remote, No Degree Data Entry, $50/hr, Night Shift, No Degree, Remote Job Remote Moderator, $40/hr, Weekend, No Experience Required Virtual Assistant, Remote, $42/hr, Weekend, No Experience Data Entry, No Degree, $40/hr, Part-Time, Remote Job Remote Moderator, $40/hr, No Degree, Weekend Job, Part-Time Customer Support, $35/hr, Night Job, Remote, No Experience Customer Support, $40/hr, Weekend Job, Remote, No Degree Virtual Assistant, No Experience, $42/hr, Remote, Weekend Virtual Assistant, $45/hr, No Experience, Remote, Night Job Data Entry, $35/hr, Night Shift, No Degree,?Remote?Job Remote Moderator, $42/hr, College Student, Weekend Job Remote Moderator, $35/hr, No Degree, Weekend, Part-Time
Our ideal candidate is someone who has proven management experience as a DBA who is looking to approach and influence database problems from a strategic level. You will be motivated by building strong customer relationships and driving continuous improvement. You also love to be surrounded by other smart, driven people who are eager to share their knowledge, and will always have your back.
What You Will Do
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Develop and maintain customer relationships with primary customer contacts at Percona’s largest, most complex customers.
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Coordinate overall status on support tickets and consulting projects to ensure updates are communicated back to the customer on a regular cadence.
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Coordinate with the Consulting Operations team on new projects for top customers, ensure correct resources are assigned and timelines are adhered to.
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Work daily internally and externally to ensure the technical goals of your assigned customers are met, co-owning their technical success with the extended Global Services organization.
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Provide an escalation point for customers for support and consulting projects.
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Identify growth opportunities and provide feedback to the Customer Success and Sales teams.
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Guarantee the technical aspects of the customer implementation by providing necessary documentation and technical guidance.
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Ensure customer specific technical documentation is created and maintained for use by the Percona Technical Delivery teams.
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Improve product feature offerings by providing feedback from partners and customers to internal teams.
What You Have Done
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3 or more years experience with MySQL or PostgreSQL and related technologies, or;
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3 or more years experience with MongoDB or other NoSQL databases and related technologies.
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Demonstrated ability to work well with people and communicate effectively both internally and with customers and remain calm under pressure.
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Strong work ethic and entrepreneurial approach.
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Ability to take ownership of a support incident, and own through to resolution.
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Ability to understand how applications and services interact with the database in different architectures.
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Exposure to DBaaS products and ability to articulate the service offerings - specifically within AWS, Microsoft Azure and Google Cloud.
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Fluency in written and spoken English.
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Ability to work independently with minimal direction or as part of a team as needed.
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Ability to work remotely and travel up to 25%.
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Ability to pass required background check.
What Will Make You Stand Out
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Previous experience as DBA, or support or consulting engineer in the database industry.
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Previous experience with OpenSource products and OpenSource Community contributions (e.g. blog, bug reports, forum support).
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Experience with Container technologies, especially Kubernetes, OpenShift, and/or Docker.
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Project Management Experience.
Why Percona?
At Percona, we believe an open world is a better world. Our mission is to enable everyone to innovate freely, by providing the best open source database software, support, and services. We make databases and applications run better through a unique combination of expertise and open source software built with the community for you. Our technical teams are experts in MySQL, MongoDB, PostgreSQL, and MariaDB.
Percona is proud to be a remote-only and globally dispersed workforce – we have colleagues in more than 50 countries! We offer a collaborative, highly-engaged culture where your ideas are welcome and your voice is heard.
Our staff receives generous benefits including flexible work hours and various paid time off programs, all your equipment for your remote office, funds for career development (external training, certifications, conferences), ongoing connectivity allowances, and the opportunity to participate in our equity incentive plan. We also have benefits that support a healthy work/life balance such as The Percona Adventure Team, Work-from-Anywhere, FlowDays, FryDays, and overall flexibility. We also support being socially responsible through our PAVE volunteering program and Women Transforming Technology.
If you love the idea of working with a high-growth tech company that is one of the best in the business and known globally as a leader in the open-source database space, let’s talk!
Connect with us and stay up to date on our latest news and developments by following us on LinkedIn and Twitter. We look forward to connecting with you!
