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Virtual Apron Support Specialist - Bath (Remote) ID-10685

                            <p>The Virtual Support Specialist is part of the Services Operations Selling Center Contact team. This role engages and supports both online customers and can interact virtually with our in-store customers. The Virtual Apron Support Specialist is responsible for providing tailored suggestions and solutions by understanding a customer’s needs that inspire our customers to purchase from the Home Depot. The Virtual Support Specialist is responsible for creating, maintaining and improving customer relationships while interacting with associates and customers on a daily basis during sales, product, and installation inquiry transactions. This role is responsible for qualifying new customers with the desire to customize products and sell directly to customers or as needed, or create opportunities for more complex designs to transfer to a Virtual Apron Design Specialist. The Virtual Apron Support Specialist will also assist customers as applicable with the following: leveraging the online configurator tool, helping with solutions to general inquires, answering questions about order status, Data Entry, $45/hr, Remote, Night Job, No Degree Part-Time Data Entry, $40/hr, Remote, College Student Friendly Virtual Assistant, $40/hr, No Experience, Remote, Night Job Customer Support, $42/hr, Weekend Job, Remote, No Degree Virtual Assistant, $35/hr, Remote, Part-Time, Evening Job Remote Phone Job, $42/hr, Part-Time, College Student Friendly Data Entry, No Experience, $35/hr, Remote, College Student Remote Phone Job, $40/hr, No Degree, College Student Friendly Remote Data Entry, $45/hr, No Degree, Night Shift Virtual Assistant, $35/hr, Remote, Part-Time, Evening Job Entry Level Phone Job, $42/hr, Remote, No Degree Required Virtual Assistant, $35/hr, Remote, Part-Time, Evening Job Remote Customer Support, $40/hr, Night Job, No Experience Phone Support, $45/hr, 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Part-Time Virtual Assistant, Remote, $42/hr, Weekend, No Experience Remote Moderator, $40/hr, Part-Time, Weekend, No Degree Virtual Assistant, Remote, $40/hr, Evening, No Experience Remote Customer Support, $42/hr, Night Job, No Experience Remote Moderator, $50/hr, No Degree, Weekend, Part-Time Remote Phone Job, $40/hr, No Degree, College Student Friendly Virtual Assistant, No Experience, $40/hr, Remote, Weekend Data Entry, $45/hr, Remote, Night Shift, College Student Job Data Entry, $35/hr, Night Job, No Degree, Remote Phone Support, Remote, $50/hr, No Experience, Night Shift Virtual Assistant, Remote, $50/hr, Part-Time, Night Shift Remote Live Chat, $40/hr, Part-Time, No Degree Required Phone Job, $35/hr, Remote, No Degree, Part-Time, Weekend Remote Phone Support, $40/hr, Night Job, College Student Remote Live Chat, $50/hr, College Student, No Experience Virtual Assistant, $42/hr, Remote, No Experience, Evening Data Entry, $45/hr, Remote, Night Shift, College Student Job Virtual Assistant, No Degree, $45/hr, Remote, Part-Time Remote Moderator, $45/hr, No Degree, Weekend Job, Part-Time Remote Data Entry, No Experience, $40/hr, Part-Time Virtual Assistant, $40/hr, Evening, Remote, No Degree Customer Support, $35/hr, Night Job, Remote, No Experience Entry Level Phone Job, $42/hr, Remote, No Degree Required Data Entry, $45/hr, Remote, Evening, No Experience Required Customer Support, $42/hr, Remote, Evening, No Experience Remote Phone Job, $45/hr, No Degree, College Student Friendly Remote Customer Support, $40/hr, Part-Time, College Student Remote Live Chat, $50/hr, Part-Time, Evening/Night Job Remote Moderator, $40/hr, College Student Friendly, Part-Time Virtual Assistant, $50/hr, Remote, Part-Time, Evening Job Data Entry, $45/hr, Remote, Night Shift, College Student Job Virtual Assistant, $40/hr, Remote, Weekend, No Degree Remote Moderator, $42/hr, Part-Time, Weekend, No Degree Phone Job, $50/hr, Remote, Part-Time, College Student Virtual Assistant, $42/hr, Evening, Remote, No Degree Customer Support, $35/hr, Night Job, Remote, No Experience Remote Live Chat, $40/hr, College Student, No Experience Phone Support, $35/hr, Weekend, Remote, No Experience Virtual Assistant, $40/hr, Evening, Remote, No Degree Customer Support, $42/hr, Remote, Evening, No Experience Evening Virtual Assistant, Remote, $45/hr, No Experience Data Entry, $50/hr, Night Job, No Degree, Remote Remote Live Chat, $40/hr, College Student, No Experience Virtual Assistant, $50/hr, Evening, Remote, College Student Remote Moderator, No Degree, $35/hr, Evening, Weekend Job Remote Phone Job, $45/hr, Part-Time, No Degree Required Customer Support, $40/hr, Weekend Job, Remote, No Degree Phone Job, $45/hr, Remote, Night Shift, No Degree Data Entry, $45/hr, Remote, Evening, No Experience Required Remote Phone Job, $42/hr, Part-Time, No Experience Required Data Entry, $50/hr, Night Shift, No Degree, Remote Job Customer Support, $40/hr, Remote, Evening, No Experience Virtual Assistant, $40/hr, Weekend, Remote, No Experience Weekend Data Entry, $40/hr, Remote, No Experience following up with vendors/providers/ stores on customer projects, making outbound calls to follow up on online requests and in-store leads, sharing the value of working with the Home Depot, and obtaining payment to ensure our customers have a great experience with the Virtual Apron.<br />
<br />
Key Responsibilities:<br />
• 40% - Customer Service - Facilitating inbound calls, qualifying customers, warm transferring to the appropriate teams, Online Configurator Tool assistance<br />
• 30% - Sell - Drive sales through consultative selling, contribute to personal and team sales goals while engaging customers in a professional manner via phone and/or online.<br />
• 20% - Support - Follow-up with vendors and stores on customer projects to help expedite and communicate timelines<br />
• 10% - Other - Job duties as assigned by the manager<br />
<br />
Direct Manager/Direct Reports:<br />
• This Position typically reports to the Contact Center Supervisor<br />
• This Position has 0 Direct Reports<br />
<br />
Travel Requirements:<br />
• Typically requires overnight travel less than 5% of the time.<br />
<br />
Physical Requirements:<br />
• Most of the time is spent sitting in a comfortable position and there is frequent opportunity to move about. On rare occasions, there may be a need to move or lift light articles.<br />
<br />
Working Conditions:<br />
• Located in a comfortable indoor area. Any unpleasant conditions would be infrequent and not objectionable.<br />
<br />
Minimum Qualifications:<br />
• Must be 18 years of age or older<br />
• Must be legally permitted to work in the United States<br />
<br />
Preferred Qualifications:<br />
• Working knowledge of Microsoft Office Suite<br />
• Excellent written and verbal communication skills<br />
• Ability to negotiate, handle complaints, settle disputes, and resolve grievances with both internal and external customers<br />
• Consultative Selling Experience<br />
• Passion for providing excellent customer service to meet their needs<br />
• 3+ years Design and Retail, Specialty Retail, Outside Sales or Trade Experience<br />
• Advanced knowledge of bath design and installation<br />
• Ability to perform responsibilities of the role with minimal supervision<br />
<br />
Minimum Education:<br />
• The knowledge, skills and abilities typically acquired through the completion of a high school diploma and/or GED.<br />
<br />
Preferred Education:<br />
• No additional education<br />
<br />
Minimum Years of Work Experience:<br />
• 3<br />
<br />
Preferred Years of Work Experience:<br />
• No additional years of experience<br />
<br />
Minimum Leadership Experience:<br />
• No previous leadership experience<br />
<br />
Preferred Leadership Experience:<br />
• No previous leadership experience<br />
<br />
Certifications:<br />
• None<br />
<br />
Competencies:<br />
• Action Oriented<br />
• Decision Quality<br />
• Tech Savvy<br />
• Drives Results<br />
• Organizational Savvy<br />
• Drive Sales, Professional, consultative phone and written communication skills.</p>
                            

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