Technical Program Manager, Billing Systems ID-10569

Who we areAbout Stripe

Stripe is a financial infrastructure platform for businesses. Millions of companies—from the world’s largest enterprises to the most ambitious startups—use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone’s reach while doing the most important work of your career.

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About the team

The Commerce Systems team powers the Revenue, Order-to-Cash platform  and Seller Systems at Stripe. Engineers on the Commerce Systems team build platforms and tools that make it easier for Stripe’s product and sales teams to quickly bring products to market, sign simple and complex deals while giving Stripe’s users accurate bills that reflect their contracts with Stripe.  Our partners are the Product, Sales and Finance teams at Stripe whose goals are to increase Stripe’s sales, revenue and forecasting capabilities.

What you’ll do

We’re looking for people with a strong background or interest in building successful products or systems; you’re passionate about data, increasing revenue with accurate and flexible billing and  you are comfortable with dealing with lots of moving pieces; and you’re comfortable learning new technologies and systems.

Responsibilities

  • Operationalize and execute on key cross functional programs spanning all engineering organizations including managing Operation Reviews, driving efficiencies in capacity governance and launch reviews
  • Partner with Engineering Managers and Technical Program Managers to define, scope and improve the operational needs within the teams
  • Define and standardize documentation and communication processes
  • Develop, implement, and iterate on program management procedures, frameworks, and metrics to achieve goals with defined success criteria
  • Develop, define and report on program health and success metrics
  • Leverage data to drive strategic decisions and reporting at the leadership level
  • Create canonical documentation of plans and processes, driving consistency and alignment across teams

Who you are

We’re looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements, you are encouraged to apply.

Minimum requirements

  • 5+ years of software engineering, systems engineering or technical product/program management experience
  • You are not satisfied with just delivering a program on time—you are discerning about product/infrastructure architecture and obsessed with quality, reliability & correctness
  • You have a track record of providing program management during all phases of software development from kick-off to ship, demonstrating critical thinking and thought leadership
  • You have strong written and verbal communication skills, building strong relationships with stakeholders and teams around the organization
  • You can drive internal and external process improvements across multiple teams and functions
  • Experience operating autonomously and leading large-scale efforts across multiple teams and functions, with stakeholders in different disciplines across time zones
  • Analytical and problem-solving experience with large-scale platforms, infrastructure and organizations
  • Experience leading initiatives with a global footprint having built APIs, products, and complex systems/infrastructure at scale
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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...