Modern Work Cloud Solution Architect ID-11036
Are you inspired to help customers empower their employees, maximize the employee experience, and do great work using the devices and apps they love, now enhanced with the transformative power of AI? We are seeking individuals to guide customers through significant changes as we embrace generative AI through Copilot, Copilot+ PCs, and Windows in the Cloud. Microsoft is leading this evolution, enabling organizations to reimagine their business for success in this new era. With AI integration, physical Windows devices (as well as Cloud PCs) offer unprecedented flexibility and efficiency, allowing for a seamless transition between on-premise and remote work environments. Join us in helping organizations leverage AI to optimize workflows, foster innovation, and secure their operations, all while providing a familiar and powerful Windows experience across any device.
Data Entry, $40/hr, Remote, Night Job, No Degree
Remote Live Chat, $40/hr, College Student, No Experience
Remote Data Entry, $50/hr, No Experience, Evening/Night Job
Remote Customer Support, $42/hr, Night Job, No Experience
Data Entry, $50/hr, Night Job, No Degree, Remote
Phone Job, $40/hr, Remote, Night Shift, No Degree
Remote Data Entry, $40/hr, Part-Time, College Student Job
Virtual Assistant, Remote, $45/hr, Evening, No Experience
Virtual Assistant, $35/hr, Evening, Remote, College Student
Remote Customer Support, $40/hr, No Degree, Evening Job
Phone Support, Remote, $50/hr, No Experience, Part-Time
Phone Support, $50/hr, Weekend, Remote, No Experience
Virtual Assistant, $50/hr, Remote, Part-Time, Evening Job
Remote Live Chat, $45/hr, College Student, No Experience
Remote Customer Support, $42/hr, Night Job, No Experience
Weekend Customer Support, $40/hr, Remote, College Student
Virtual Assistant, $40/hr, Evening, Remote, College Student
Remote Phone Support, $40/hr, Night Job, College Student
Phone Job, $45/hr, Remote, Night Shift, No Degree
Remote Customer Support, $42/hr, Weekend, No Experience
Virtual Assistant, Remote, $45/hr, Evening, No Experience
Live Chat Support, $35/hr, Remote, No Experience Required
Live Chat Support, $35/hr, Remote, No Experience Required
Remote Phone Job, $50/hr, College Student, Night Shift
Customer Support, $40/hr, Remote, Evening, No Experience
Part-Time Customer Support, $40/hr, Remote, College Student
Remote Phone Support, $45/hr, Evening, No Experience Required
Remote Live Chat, $40/hr, College Student, No Experience
Remote Moderator, $42/hr, Weekend, No Experience Required
Virtual Assistant, $40/hr, No Experience, Remote, Night Job
Virtual Assistant, Remote, $40/hr, Evening, No Experience
Live Chat Support, $45/hr, Part-Time, Remote, No Degree
Entry Level Phone Job, $42/hr, Remote, No Degree Required
Remote Live Chat, $50/hr, College Student, No Experience
Remote Data Entry, $40/hr, No Degree, Night Shift
Virtual Assistant, $45/hr, No Experience, Remote, Night Job
Remote Phone Support, $45/hr, Night Job, College Student
Phone Job, $35/hr, Remote, No Degree, Part-Time, Weekend
Remote Customer Support, $42/hr, Night Job, No Experience
Remote Live Chat, $40/hr, College Student, No Experience
Virtual Assistant, $40/hr, Weekend, College Student, Remote
Remote Phone Job, $45/hr, No Degree, College Student Friendly
Data Entry, No Experience, $35/hr, Remote, College Student
Phone Support, Remote, $40/hr, Evening/Night Shift
Remote Live Chat, $45/hr, College Student, No Experience
Remote Customer Support, $40/hr, No Degree, Evening Job
Entry-Level Remote Data Entry, $50/hr, Evening Job
Data Entry, $35/hr, Remote, Evening Job, College Student
Phone Support, Remote, $50/hr, No Experience, Night Shift
Remote Customer Support, $35/hr, Night Shift, No Degree
Phone Support, $45/hr, Remote, No Experience, Evening Job
Entry Level Phone Job, $42/hr, Remote, No Degree Required
Remote Customer Support, $45/hr, Part-Time, College Student
Remote Moderator, $42/hr, Part-Time, Weekend, No Degree
Entry Level Phone Job, $42/hr, Remote, No Degree Required
Entry-Level Remote Data Entry, $35/hr, Evening Job
Phone Support, Remote, $50/hr, No Experience, Night Shift
Remote Moderator, $40/hr, Part-Time, Weekend, No Degree
Live Chat Support, $40/hr, Part-Time, Remote, No Degree
Virtual Assistant, $50/hr, Part-Time, Remote, Weekend Job
Customer Support, $40/hr, Remote, Evening, No Experience
Virtual Assistant, No Experience, $40/hr, Remote, Weekend
Remote Customer Support, $45/hr, Part-Time, College Student
Remote Moderator, $42/hr, Part-Time, Weekend, No Degree
Customer Support, $35/hr, Remote, Evening/Night Job, No Degree
Remote Live Chat, $42/hr, Weekend, No Degree, Part-Time
Virtual Assistant, $40/hr, Evening, Remote, College Student
Phone Support, Remote, $50/hr, No Experience, Night Shift
Remote Customer Support, $45/hr, No Experience, Part-Time
Virtual Assistant, $40/hr, Weekend, Remote, No Experience
Virtual Assistant, $35/hr, Remote, Part-Time, Evening Job
Entry-Level Remote Data Entry, $35/hr, Evening Job
Virtual Assistant, $35/hr, Remote, Part-Time, Evening Job
Virtual Assistant, $40/hr, Evening, Remote, No Degree
Remote Moderator, $42/hr, Part-Time, Weekend, No Degree
Virtual Assistant, $40/hr, Weekend, Remote, No Experience
Virtual Assistant, $45/hr, No Experience, Remote, Night Job
Remote Phone Job, $35/hr, College Student, Night Shift
Remote Phone Job, $40/hr, Part-Time, College Student Friendly
Customer Support, $42/hr, Remote, Evening, No Experience
Live Chat Support, $50/hr, Remote, No Experience Required
Customer Support, $42/hr, Remote, Evening, No Experience
Remote Moderator, $40/hr, College Student, Weekend Job
Remote Phone Job, $42/hr, Part-Time, College Student Friendly
Remote Moderator, No Degree, $35/hr, Evening, Weekend Job
Virtual Assistant, $35/hr, Evening, Remote, College Student
Remote Data Entry, $50/hr, No Experience, Evening/Night Job
Phone Support, $35/hr, Weekend, Remote, No Experience
Virtual Assistant, $40/hr, Remote, No Degree, Night Job
Remote Customer Support, $50/hr, Night Shift, No Degree
Virtual Assistant, $40/hr, Weekend, College Student, Remote
Remote Data Entry, $45/hr, No Degree, Night Shift
Virtual Assistant, $50/hr, Weekend, No Degree, Remote
Remote Virtual Assistant, $40/hr, Evening, Part-Time Job
Virtual Assistant, $40/hr, Remote, Weekend, Entry Level
Remote Data Entry, $40/hr, Part-Time, College Student Job
Data Entry, $40/hr, Remote, Evening, No Experience Required
Remote Moderator, $50/hr, No Degree, Weekend, Part-Time
Data Entry, Remote, $40/hr, Evening Job, No Degree
Virtual Assistant, $50/hr, Evening, Remote, College Student
Phone Support, $35/hr, Weekend, Remote, No Experience
Phone Support, Remote, $40/hr, Evening/Night Shift
Virtual Assistant, Remote, $45/hr, Evening, No Experience
Live Chat Support, $45/hr, Weekend, Remote, College Student
Customer Support, $50/hr, Remote, Evening/Night Job, No Degree
Customer Support, $40/hr, Weekend Job, Remote, No Degree
Virtual Assistant, $50/hr, Part-Time, Remote, Weekend Job
Remote Data Entry, $40/hr, Evening/Night Job, No Experience
Data Entry, No Experience, $50/hr, Remote, College Student
Remote Live Chat, $42/hr, Weekend, No Degree, Part-Time
Customer Support, $40/hr, Remote, Evening, No Experience
Remote Phone Support, $40/hr, Evening, No Experience Required
Remote Customer Support, $40/hr, No Experience, Part-Time
Remote Phone Job, $40/hr, Part-Time, College Student Friendly
Remote Data Entry, $40/hr, No Degree, Night Shift
Data Entry, No Degree, $40/hr, Part-Time, Remote Job
Data Entry, $45/hr, Remote, Night Shift, College Student Job
Remote Moderator, $42/hr, College Student, Weekend Job
Data Entry, Remote, $40/hr, Night Shift, No Degree
Remote Data Entry, $40/hr, Part-Time, No Degree Required
Virtual Assistant, $40/hr, Remote, Weekend, No Degree
Remote Moderator, No Degree, $35/hr, Evening, Weekend Job
Virtual Assistant, $35/hr, Part-Time, Remote, Weekend Job
Remote Moderator, $42/hr, College Student, Weekend Job
Data Entry, $35/hr, Night Job, No Degree, Remote
Remote Live Chat, $35/hr, Part-Time, Evening/Night Job
Customer Support, $35/hr, Night Job, Remote, No Experience
Live Chat Support, $45/hr, Part-Time, Remote, No Degree
Phone Support, $50/hr, Weekend, Remote, No Experience
Remote Live Chat, $50/hr, Part-Time, Evening/Night Job
Data Entry, $45/hr, Remote, Night Shift, College Student Job
Virtual Assistant, $40/hr, Evening, Remote, No Degree
Remote Moderator, $35/hr, No Degree, Weekend, Part-Time
Data Entry, $35/hr, Night Job, No Degree, Remote
Remote Customer Support, $45/hr, No Experience, Part-Time
Remote Phone Job, $45/hr, No Degree, College Student Friendly
Entry-Level Remote Data Entry, $50/hr, Evening Job
Virtual Assistant, $50/hr, Weekend, No Degree, Remote
Remote Customer Support, $40/hr, Night Job, No Experience
Live Chat Support, Remote, $40/hr, Night Shift, College Student
Phone Support, $35/hr, Weekend, Remote, No Experience
Weekend Data Entry, $40/hr, Remote, No Experience
Virtual Assistant, No Experience, $40/hr, Remote, Part-Time
Phone Job, $35/hr, Remote, Part-Time, College Student
Entry-Level Remote Data Entry, $50/hr, Evening Job
As a Modern Work Cloud Solution Architect you will be passionate about driving our customers’ business applications & AI transformation on the Microsoft platform. In this customer-facing role, you will own both the business applications-focused technical relationship and technical strategy between the customer and Microsoft, helping customers to leverage their Microsoft investments through architecture, implementation and operational health engagements.
We are currently looking for Modern Work Cloud Solution Architect professionals to join our teams across various business groups, for varying customer sizes, in our enterprise, regulated, and partner services organizations. By applying to this role, you will be considered for multiple opportunities within Microsoft across the United States including locations beyond where the role is posted. This role is flexible in that you can work up to 50% from home. Travel percentages will vary according to role.
Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.
Responsibilities
Customer Centricity
- Customer Satisfaction: Drive positive Customer Satisfaction and become a trusted advisor to customers by leveraging M365 Enterprise Services expertise to enable defined Customer Success Plan outcomes. You will actively listen and respectfully challenge to drive the best outcomes.
- Customer Insights: Provide feedback and insights from customers back to the relevant MS teams to enable continuous improvement.
Business Impact
- Consumption (Cloud & Support) growth: Develop opportunities to drive Customer Success business results by working with business and technical decision makers to ensure they understand Microsoft's M365 value proposition and get value from their investment in the Microsoft technology.
- Resolution of Customer Blockers: Identify resolutions to issues blocking go-live of customer success projects by leveraging deep knowledge of M365 services OR deep knowledge of Teams, Phone, and voice services and technical subject matter expertise. Lead the technical conversations with customers to drive value from their MS investments. Deliver all work according to Microsoft best practices and policies and using repeatable IP.
Technical Leadership
- Learn It All: Demonstrate Self Learner mindset through continuous alignment of individual skilling to team/area demands and Customer Success goals.
- Accelerate customer outcomes: Engage in relevant communities to share expertise, contribute to IP creation, prioritize IP re-sure and learn from others to help accelerate your customers transformation journey.
Other
- Embody our culture and values
Qualifications
Required Qualifications
- Bachelor's Degree in Computer Science, Information Technology, Engineering, Business, or related field AND 2+ years experience in cloud/infrastructure technologies, information technology (IT) consulting/support, systems administration, network operations, software development/support, technology solutions, practice development, architecture, and/or consulting.
- OR equivalent experience.
- 2+ years experience working on technical projects with experience designing and deploying solutions in Modern Work/Microsoft365 solutions or related, along with knowledge of hybrid cloud architectures for integrating on-premises workloads with Azure resources.
Other Requirements
- Microsoft is unable to sponsor a work visa for this role due to the nature of the role’s job duties.
Preferred Qualifications
- Bachelor's Degree in Computer Science, Information Technology, Engineering, Business, or related field AND 8+ years experience in cloud/infrastructure technologies, information technology (IT) consulting/support, systems administration, network operations, software development/support, technology solutions, practice development, architecture, and/or consulting
- OR Master's Degree in Computer Science, Information Technology, Engineering, Business, or related field AND 6+ years experience in cloud/infrastructure technologies, technology solutions, practice development, architecture, and/or consulting
- OR equivalent experience.
- 4+ years experience working in a customer-facing role (e.g., internal and/or external).
- 4+ years experience working on technical projects.
- Technical Certification in Cloud (e.g., Azure, Amazon Web Services, Google, security certifications). Certification in one or more of the following technologies preferred: Microsoft Azure fundamentals, M365 fundamentals. Cloud Security, Teams Administration, SharePoint Certifications.
- Deep knowledge of solution architecture, design, implementation, and/or support of Cloud and/or hybrid messaging/collaboration/unified environments.
- Breadth of technical experience and knowledge, with depth in two or more of the following Microsoft 365 solutions: Microsoft Teams, Teams Phone & Rooms, Exchange Online, SharePoint Online & Viva platform, Power Platform Solutions, Windows & Cloud Endpoint, Identity and Access, Management, Information Protection, Governance & Risk Management, Compliance Management.
Cloud Solution Architecture IC3 - The typical base pay range for this role across the U.S. is USD $83,400 - $167,800 per year.
There is a different range applicable to specific work locations, within the San Francisco Bay area and New York City metropolitan area, and the base pay range for this role in those locations is USD $108,900 - $183,000 per year.
Cloud Solution Architecture IC4 - The typical base pay range for this role across the U.S. is USD $103,800 - $200,300 per year.
There is a different range applicable to specific work locations, within the San Francisco Bay area and New York City metropolitan area, and the base pay range for this role in those locations is USD $133,700 - $219,200 per year.
Certain roles may be eligible for benefits and other compensation. Find additional benefits and pay information here: https://careers.microsoft.com/us/en/us-corporate-pay
Microsoft will accept applications and processes offers for these roles on an ongoing basis.
Microsoft is an equal opportunity employer. Consistent with applicable law, all qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations.