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(Live Chat Remote Jobs) Fedex Part-Time Remote $30/H- work from home (WFH) ID-11038

Join our dynamic team at FedEx as a Customer Support Specialist specializing in Live Chat. As a remote team member, you’ll be at the forefront of providing exceptional customer service through live chat interactions. This is a part-time position that allows you to work from the comfort of your home.


Key Responsibilities:


• Live Chat Assistance: Engage with customers in real-time through live chat, addressing inquiries, resolving issues, and providing assistance with FedEx services.

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• Problem Solving: Effectively troubleshoot and resolve customer concerns, demonstrating a commitment to customer satisfaction.

• Product Knowledge: Stay informed about FedEx services, rates, and policies to provide accurate and up-to-date information to customers.

• Communication Skills: Clearly and concisely communicate information to customers, ensuring a positive and professional interaction.


What You Will Do:


• Engage with customers via live chat to understand and address their needs.

• Provide timely and accurate information regarding FedEx services, shipping, and tracking.

• Collaborate with team members to resolve complex customer issues.

• Utilize problem-solving skills to ensure customer satisfaction.

• Maintain a high level of professionalism in all customer interactions.


Benefits:


• Remote Work: Enjoy the flexibility of working from home, creating a comfortable and personalized work environment.

• Competitive Pay: Earn $30 per hour for your valuable contributions to our customer support team.

• Training and Development: Access ongoing training to enhance your skills and knowledge in customer service.

• Part-Time Schedule: Balance work and life with a part-time schedule that allows for flexibility.


How to Apply:


If you’re passionate about delivering exceptional customer service and thrive in a remote work environment, we want to hear from you! Please submit your resume and a cover letter highlighting your relevant experience to Apply For This Job.

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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

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Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

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With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

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6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

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