Provider Customer Service Representative ID-10866
At CVS Health, we’re building a world of health around every consumer and surrounding ourselves with dedicated colleagues who are passionate about transforming health care. As the nation’s leading health solutions company, we reach millions of Americans through our local presence, digital channels and more than 300,000 purpose-driven colleagues – caring for people where, when and how they choose in a way that is uniquely more connected, more convenient and more compassionate. And we do it all with heart, each and every day. Position Summary This is a fully remote position within the eastern time zone. Training will be conducted virtually. Training: Benefit & Eligibility training will be 9 weeks (No PTO) M-F 8.00am-5.00pm EST Only Training class will be pulled back into training within 2 weeks from completion of B&E training for an additional 12 weeks Permanent Schedule: M-F 8.10am-4.40pm The role of the Customer Service Representative is to be a customer-focused by putting people first during every interaction, inspiring trust by being courteous, empathetic, and a service professional. Virtual Assistant, $42/hr, Evening, Remote, College Student Data Entry, $45/hr, Remote, Evening, No Experience Required Phone Support, Remote, $50/hr, No Experience, Night Shift Remote Customer Support, $45/hr, No Degree, Evening Job Virtual Assistant, $42/hr, Remote, No Experience, Evening Remote Moderator, $50/hr, No Degree, Weekend, Part-Time Live Chat Support, $42/hr, Weekend, Remote, No Degree Remote Moderator, $42/hr, Weekend, No Experience Required Virtual Assistant, $40/hr, Remote, Weekend, No Degree Virtual Assistant, $42/hr, Evening, Remote, No Degree Live Chat Support, $50/hr, Remote, Night Shift, No Degree Virtual Assistant, No Experience, $40/hr, Remote, Weekend Remote Data Entry, $40/hr, Part-Time, No Degree Required Data Entry, No Experience, $35/hr, Remote, College Student Remote Data Entry, $40/hr, No Degree, Weekend, Night Job Part-Time Customer Support, $40/hr, Remote, College Student Entry-Level Remote Data Entry, $35/hr, Evening Job Remote Customer Support, $45/hr, No Degree, Evening Job Entry Level Phone Job, $42/hr, Remote, No Degree Required Data Entry, Remote, $42/hr, Evening Job, No Degree Remote Customer Support, $50/hr, Night Shift, No Degree Live Chat Support, Remote, $40/hr, Night Shift, College Student Part-Time Customer Support, $40/hr, Remote, College Student Live Chat Support, $40/hr, Weekend, Remote, No Degree Remote Data Entry, $35/hr, No Experience, Evening/Night Job Data Entry, Remote, $42/hr, Evening Job, No Degree Live Chat Support, $35/hr, Remote, Night Shift, No Degree Remote Customer Support, $42/hr, Night Job, No Experience Remote Live Chat, $35/hr, College Student, No Experience Customer Support, $42/hr, Weekend Job, Remote, No Degree Virtual Assistant, $40/hr, Remote, Night Shift, No Experience Virtual Assistant, $40/hr, Weekend, Remote, No Experience Remote Data Entry, $40/hr, Weekend Job, College Student Data Entry, $45/hr, Remote, Night Shift, College Student Job Remote Data Entry, $40/hr, Part-Time, College Student Job Data Entry, $50/hr, Night Shift, No Degree, Remote Job Remote Data Entry, No Experience, $40/hr, Part-Time Virtual Assistant, $42/hr, Remote, Weekend, No Degree Remote Data Entry, $45/hr, Weekend Job, College Student Remote Live Chat, $35/hr, Part-Time, Evening/Night Job Virtual Assistant, $40/hr, Remote, Weekend, Entry Level Virtual Assistant, $45/hr, No Experience, Remote, Night Job Remote Data Entry, $45/hr, No Degree, Weekend, Night Job Phone Support, $50/hr, Weekend, Remote, No Experience Customer Support, $40/hr, Remote, Part-Time, No Degree Remote Moderator, No Degree, $35/hr, Evening, Weekend Job Entry Level Phone Job, $40/hr, Remote, No Degree Required Phone Support, Remote, $50/hr, No Experience, Part-Time Live Chat Support, $45/hr, Part-Time, Remote, No Degree Live Chat Support, $35/hr, Remote, Night Shift, No Degree Remote Phone Job, $45/hr, Part-Time, No Degree Required Live Chat Support, $45/hr, Weekend, Remote, College Student Live Chat Support, $45/hr, Part-Time, Remote, No Degree Entry Level Phone Job, $40/hr, Remote, No Degree Required Data Entry, No Experience, $50/hr, Remote, College Student Phone Job, $40/hr, Remote, Night Shift, No Degree Live Chat Support, $50/hr, Remote, No Experience Required Virtual Assistant, $40/hr, Weekend, College Student, Remote Data Entry, $40/hr, No Experience, Remote, Weekend Job Remote Moderator, No Degree, $50/hr, Evening, Weekend Job Remote Data Entry, $45/hr, No Degree, Weekend, Night Job Virtual Assistant, $40/hr, Evening, Remote, No Degree Part-Time Customer Support, $40/hr, Remote, College Student Remote Data Entry, $40/hr, No Degree, Night Shift Remote Phone Support, $40/hr, Night Job, College Student Remote Live Chat, $40/hr, College Student, No Experience Phone Job, $35/hr, Remote, Part-Time, College Student Data Entry, $35/hr, Night Job, No Degree, Remote Data Entry, $40/hr, Evening Job, No Experience, Remote Remote Live Chat, $50/hr, College Student, No Experience Live Chat Support, $40/hr, Weekend, Remote, No Degree Customer Support, $40/hr, Remote, Part-Time, No Degree Remote Customer Support, $42/hr, Weekend, No Experience Customer Support, $50/hr, Remote, Evening/Night Job, No Degree Virtual Assistant, $40/hr, Weekend, Remote, No Experience Live Chat Support, $50/hr, Remote, No Experience Required Data Entry, $50/hr, Night Job, No Degree, Remote Remote Customer Support, $35/hr, Night Shift, No Degree Entry Level Phone Job, $42/hr, Remote, No Degree Required Remote Customer Support, $50/hr, Night Shift, No Degree Virtual Assistant, $42/hr, Remote, No Experience, Evening Remote Moderator, $40/hr, College Student Friendly, Part-Time Remote Customer Support, $40/hr, No Experience, Part-Time Remote Phone Job, $42/hr, Part-Time, College Student Friendly Virtual Assistant, No Experience, $40/hr, Remote, Part-Time Remote Moderator, $50/hr, No Degree, Weekend, Part-Time Entry-Level Remote Data Entry, $35/hr, Evening Job Phone Job, $50/hr, Remote, Part-Time, College Student Remote Live Chat, $40/hr, College Student, No Experience Data Entry, No Experience, $35/hr, Remote, College Student Remote Live Chat, $40/hr, College Student, No Experience Remote Data Entry, $45/hr, No Degree, Night Shift Remote Moderator, $42/hr, College Student, Weekend Job Virtual Assistant, $50/hr, Evening, Remote, College Student Remote Phone Job, $40/hr, No Degree, College Student Friendly Live Chat Support, $50/hr, Remote, Night Shift, No Degree Phone Support, Remote, $42/hr, Evening/Night Shift Virtual Assistant, $40/hr, Remote, Night Shift, No Experience Part-Time Customer Support, $40/hr, Remote, College Student Remote Phone Support, $45/hr, Evening, No Experience Required Phone Support, $35/hr, Weekend, Remote, No Experience Remote Moderator, $40/hr, Weekend, No Degree, Part-Time Remote Live Chat, $35/hr, Part-Time, Evening/Night Job Phone Support, Remote, $40/hr, Evening/Night Shift Data Entry, No Degree, $40/hr, Part-Time, Remote Job Phone Job, $35/hr, Remote, Part-Time, College Student Remote Live Chat, $50/hr, Part-Time, Evening/Night Job Virtual Assistant, $40/hr, Remote, No Experience, Night Job Live Chat Support, Remote, $40/hr, Night Shift, College Student Remote Phone Job, $40/hr, Part-Time, No Degree Required Remote Data Entry, $40/hr, No Degree, Night Shift Remote Moderator, $45/hr, No Degree, Weekend Job, Part-Time Weekend Data Entry, $45/hr, Remote, No Experience Remote Moderator, $40/hr, Weekend, No Degree, Part-Time Create simplicity by effectively using knowledge of plans, products, procedures and systems to provide information and resolve issues, resulting in enhanced customer satisfaction and retention. The Customer Service Representative position is designed to join forces across Aetna’s window to our members, providers, physicians and hospitals. As a Customer Service Representative, you must rise to the challenge with the image you project over the telephone and how you handle the caller’s situation is the public’s perception of Aetna. We provide a human connection when it is needed most. Required Qualifications -Experience in a production environment. -Customer Service experiences in a transaction-based environment such as a call center or retail location preferred, demonstrating ability to be empathetic and compassionate. -Strong communication and problem-solving skills -Empathy towards customers’ needs and concerns -Strong computer navigation and typing skills -Ability to manage multiple tasks in a transaction / high volume-based environment Preferred Qualifications Education High School Diploma, G.E.D Anticipated Weekly Hours 40 Time Type Full time Pay Range The typical pay range for this role is: $17.00 - $28.46 This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong. Great benefits for great people We take pride in our comprehensive and competitive mix of pay and benefits – investing in the physical, emotional and financial wellness of our colleagues and their families to help them be the healthiest they can be. In addition to our competitive wages, our great benefits include: Affordable medical plan options, a 401(k) plan (including matching company contributions), and an employee stock purchase plan. No-cost programs for all colleagues including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching. Benefit solutions that address the different needs and preferences of our colleagues including paid time off, flexible work schedules, family leave, dependent care resources, colleague assistance programs, tuition assistance, retiree medical access and many other benefits depending on eligibility. For more information, visit https://jobs.cvshealth.com/us/en/benefits We anticipate the application window for this opening will close on: 04/25/2025 Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws. Our Work Experience is the combination of everything that's unique about us: our culture, our core values, our company meetings, our commitment to sustainability, our recognition programs, but most importantly, it's our people. Our employees are self-disciplined, hard working, curious, trustworthy, humble, and truthful. They make choices according to what is best for the team, they live for opportunities to collaborate and make a difference, and they make us the #1 Top Workplace in the area.
