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Web Chat Representative ID-11044

As a Web Chat Representative at Netflix in our San Jose, California office, you will be responsible for providing exceptional customer service and support through web chat interactions. This entry-level position is perfect for individuals with a passion for delivering excellent customer experiences and problem-solving skills...

Responsibilities:

- Engage with customers through web chat to provide support, answer questions, and resolve any issues they may have

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- Utilize resources and research skills to find solutions and provide accurate information

- Maintain a positive and professional attitude while communicating with customers

- Adapt to changing situations and handle challenging customer interactions with resilience

- Collaborate with other team members to ensure a seamless and efficient customer service experience

- Keep up-to-date with product updates, policies, and procedures to provide accurate information to customers

 

Requirements:

- 1 year of experience in a customer service or related role

- Excellent communication skills, both written and verbal

- Ability to multitask and prioritize tasks effectively

- Strong research skills to find solutions and troubleshoot issues

- Adaptability to thrive in a fast-paced and changing environment

- Resilient mindset to handle difficult customer interactions with professionalism

- Motivated to deliver high-quality customer service and exceed expectations

 

Personality Traits:

- Resilient

- Motivated

 

Soft Skills:

- Research

- Adaptability

 

Benefits:

- Training & professional development opportunities

- Remote work flexibility

- Medical coverage

 

Working Environment:

At Netflix, we strive to cultivate leaders who foster inclusivity and mentorship. We provide a supportive and collaborative work environment where all team members are valued and encouraged to grow and succeed.

 

Deadline to Apply: 2024-07-22

 

Equal Opportunity Statement:

Netflix is an equal opportunity employer and is committed to creating a diverse and inclusive workplace. We welcome and encourage applications from all qualified individuals regardless of race, gender, age, sexual orientation, disability, or any other protected status.

 

How to apply:

 

Apply on GrabJobs and you will be notified if shortlisted for the job.

 

Original job Web Chat Representative posted on GrabJobs ©. To flag any issues with this job please use the Report Job button on GrabJobs

Original job Web Chat Representative posted on GrabJobs ©. To flag any issues with this job please use the Report Job button on GrabJobs

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