Call Center Agent, Services and Benefits (Remote/Nationwide) | CVS Health | Remote (United States) ID-10865
Job Description
Bring your heart to . Every one of us at shares a single, clear purpose: Bringing our heart to every moment of your health. This purpose guides our commitment to deliver enhanced human-centric health care for a rapidly changing world. Anchored in our brand — with heart at its center — our purpose sends a personal message that how we deliver our services is just as important as what we deliver.
Our Heart At Work Behaviors™ support this purpose. We want everyone who works at to feel empowered by the role they play in transforming our culture and accelerating our ability to innovate and deliver solutions to make health care more personal, convenient and affordable.
Position Summary
Remote Live Chat, $50/hr, College Student, No Experience Virtual Assistant, No Experience, $42/hr, Remote, Weekend Phone Support, $40/hr, Remote, No Experience, Evening Job Live Chat Support, Remote, $40/hr, Night Shift, College Student Virtual Assistant, $50/hr, Part-Time, Remote, Weekend Job Phone Support, $35/hr, Weekend, Remote, No Experience Phone Job, $45/hr, Remote, Night Shift, No Degree Virtual Assistant, No Experience, $40/hr, Remote, Part-Time Weekend Customer Support, $42/hr, Remote, College Student Weekend Data Entry, $40/hr, Remote, No Experience Customer Support, $40/hr, Remote, Part-Time, No Degree Data Entry, No Degree, $40/hr, Part-Time, Remote Job Evening Virtual Assistant, Remote, $45/hr, No Experience Phone Job, $45/hr, Remote, Night Shift, No Degree Remote Live Chat, $50/hr, College Student, No Experience Virtual Assistant, $40/hr, Weekend, Remote, No Experience Remote Moderator, $40/hr, College Student, Weekend Job Remote Data Entry, No Experience, $40/hr, Part-Time Phone Job, $45/hr, Remote, Night Shift, No Degree Remote Data Entry, $45/hr, No Degree, Night Shift Live Chat Support, Remote, $42/hr, Night Shift, College Student Virtual Assistant, $45/hr, Remote, No Experience, Night Job Virtual Assistant, $40/hr, Remote, Night Shift, No Experience Virtual Assistant, $40/hr, Evening, Remote, College Student Customer Support, $40/hr, Weekend Job, Remote, No Degree Data Entry, $35/hr, Night Job, No Degree, Remote Remote Customer Support, $45/hr, No Experience, Part-Time Virtual Assistant, $40/hr, Weekend, College Student, Remote Remote Moderator, No Degree, $35/hr, Evening, Weekend Job Virtual Assistant, $40/hr, Weekend, College Student, Remote Customer Support, $42/hr, Remote, Part-Time, No Degree Live Chat Support, $40/hr, Weekend, Remote, No Degree Virtual Assistant, Remote, $40/hr, Evening, No Experience Data Entry, $35/hr, Night Job, No Degree, Remote Data Entry, $35/hr, Night Job, No Degree, Remote Data Entry, $50/hr, Night Job, No Degree, Remote Remote Data Entry, $40/hr, Weekend Job, College Student Remote Live Chat, $42/hr, Weekend, No Degree, Part-Time Virtual Assistant, Remote, $45/hr, Evening, No Experience Remote Data Entry, $35/hr, No Experience, Evening/Night Job Virtual Assistant, No Degree, $40/hr, Remote, Part-Time Virtual Assistant, $40/hr, Remote, Weekend, Entry Level Phone Job, $50/hr, Remote, No Degree, Part-Time, Weekend Virtual Assistant, $40/hr, Remote, No Experience, Evening Entry-Level Remote Data Entry, $50/hr, Evening Job Remote Live Chat, $50/hr, College Student, No Experience Phone Job, $50/hr, Remote, Part-Time, College Student Remote Phone Job, $45/hr, Part-Time, No Degree Required Remote Phone Job, $35/hr, College Student, Night Shift Customer Support, No Degree, $40/hr, Remote, Weekend Job Entry Level Phone Job, $40/hr, Remote, No Degree Required Remote Customer Support, $42/hr, Weekend, No Experience Remote Phone Job, $40/hr, Part-Time, No Degree Required Data Entry, No Experience, $50/hr, Remote, College Student Entry-Level Remote Data Entry, $35/hr, Evening Job Remote Moderator, $50/hr, No Degree, Weekend, Part-Time Remote Customer Support, $40/hr, Part-Time, College Student Remote Live Chat, $35/hr, College Student, No Experience Phone Support, $45/hr, Remote, No Experience, Evening Job Virtual Assistant, $40/hr, Evening, Remote, College Student Remote Data Entry, $45/hr, No Degree, Night Shift Live Chat Support, $42/hr, Weekend, Remote, No Degree Virtual Assistant, $50/hr, Evening, Remote, College Student Remote Live Chat, $35/hr, College Student, No Experience Remote Customer Support, $40/hr, No Degree, Evening Job Remote Live Chat, $35/hr, College Student, No Experience Weekend Data Entry, $45/hr, Remote, No Experience Remote Phone Job, $40/hr, Part-Time, No Experience Required Virtual Assistant, $50/hr, Part-Time, Remote, Weekend Job Evening Virtual Assistant, Remote, $40/hr, No Experience Customer Support, $40/hr, Remote, Evening, No Experience Customer Support, $35/hr, Night Job, Remote, No Experience Remote Data Entry, $40/hr, Part-Time, No Degree Required Virtual Assistant, $40/hr, Remote, Weekend, Entry Level Virtual Assistant, Remote, $50/hr, Part-Time, Night Shift Remote Moderator, No Degree, $50/hr, Evening, Weekend Job Remote Data Entry, $35/hr, No Experience, Evening/Night Job Remote Phone Job, $45/hr, Part-Time, No Degree Required Live Chat Support, $45/hr, Weekend, Remote, College Student Live Chat Support, $40/hr, Weekend, Remote, No Degree Data Entry, No Experience, $50/hr, Remote, College Student Remote Customer Support, $45/hr, No Experience, Part-Time Data Entry, No Experience, $35/hr, Remote, College Student Phone Job, $35/hr, Remote, Part-Time, College Student Data Entry, $40/hr, Remote, Night Shift, College Student Job Customer Support, $40/hr, Remote, Part-Time, No Degree Remote Moderator, $35/hr, No Degree, Weekend, Part-Time Remote Customer Support, $40/hr, Night Job, No Experience Remote Customer Support, $35/hr, Night Shift, No Degree Remote Moderator, $40/hr, Weekend, No Degree, Part-Time Remote Data Entry, No Experience, $40/hr, Part-Time Data Entry, $40/hr, Evening Job, No Experience, Remote Remote Data Entry, $40/hr, College Student Friendly, Part-Time Customer Support, $42/hr, Remote, Part-Time, No Degree Data Entry, $45/hr, Remote, Night Job, No Degree Remote Moderator, $42/hr, Weekend, No Experience Required Customer Support, $42/hr, Remote, Part-Time, No Degree Data Entry, Remote, $40/hr, Night Shift, No Degree Remote Live Chat, $40/hr, College Student, No Experience Evening Virtual Assistant, Remote, $45/hr, No Experience Virtual Assistant, $35/hr, Evening, Remote, College Student Live Chat Support, $40/hr, Remote, Entry Level, Part-Time Remote Phone Support, $45/hr, Evening, No Experience Required Remote Phone Job, $45/hr, No Degree, College Student Friendly Remote Moderator, $42/hr, College Student, Weekend Job Customer Support, $40/hr, Weekend Job, Remote, No Degree Data Entry, No Experience, $35/hr, Remote, College Student Virtual Assistant, $42/hr, Evening, Remote, No Degree Phone Support, $35/hr, Weekend, Remote, No Experience Data Entry, $50/hr, Night Shift, No Degree, Remote Job Remote Phone Job, $42/hr, Part-Time, No Experience Required Remote Data Entry, $40/hr, Weekend Job, College Student Data Entry, $40/hr, Remote, Evening, No Experience Required Remote Live Chat, $40/hr, College Student, No ExperienceAs a Services and Benefits Call Center Agent, you will handle incoming and outbound calls, process and track member orders, handle enrollments and reimbursements, and properly document member files. Offline work will include data entry, backorders and off-phone activities as needed. As a Call Center Agent, you are responsible for ensuring superior service for our customers, members, and Health Plan partners. Call Center Agents will also be held accountable to call center service level standards as well as flawless execution of inbound/outbound calling programs and associated performance metrics. Call Center Agents will help furnish and support a culture of inclusion and diversity, ensuring all actions are in complete alignment with CVS practices, policies and values as well as state, federal and regulatory requirements.Opportunities for cross-training on additional services and benefits tasks, as well as programs across the broader Retail Customer Care team, will be provided to support business need.
This is a remote work from home role.The hours of operation are 7 days per week, from 8:00 AM to 11:00pm ET.This role starts at $17 per hour.
Required Qualifications
-
1+ years of customer service experience
-
1+ years of experience with Microsoft Office, including Excel, Word, Access, and PowerPoint
-
Must have a dedicated, work-from-home space, free of distractions
-
Ability to maintain a consistent, reliable, and stable internet connection
-
Strong interpersonal and relationship building skills
-
Excellent oral, written, and interpersonal communication skills
-
Ability to work in a structured, fast paced call center environment
-
Ability to work well with others
-
Internal colleagues must be in good standing to be considered
Preferred Qualifications
-
Bilingual preferred (English and Spanish)
-
Experience in use of call center technologies/applications
-
Experience working in a call center environment is highly preferred
-
Must be able to communicate effectively with all levels and prepare effective written documents
Education
Verifiable High School diploma, GED, or equivalent work experience required.
Pay Range
The typical pay range for this role is:
$17.00 – $28.46
This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors.
In addition to your compensation, enjoy the rewards of an organization that puts our heart into caring for our colleagues and our communities. The Company offers a full range of medical, dental, and vision benefits. Eligible employees may enroll in the Company’s 401(k) retirement savings plan, and an Employee Stock Purchase Plan is also available for eligible employees. The Company provides a fully-paid term life insurance plan to eligible employees, and short-term and long term disability benefits. also offers numerous well-being programs, education assistance, free development courses, a CVS store discount, and discount programs with participating partners. As for time off, Company employees enjoy Paid Time Off (“PTO”) or vacation pay, as well as paid holidays throughout the calendar year. Number of paid holidays, sick time and other time off are provided consistent with relevant state law and Company policies.
For more detailed information on available benefits, please
This job does not have an application deadline, as accepts applications on an ongoing basis.
Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.
