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Live Chat Support Agent ID-11117

Empower everyone to live a long, full and optimal life by redefining the future of heart health.

1 in 3 humans die of heart disease - it's time to change that.

We're designing heart health from the ground up so that humans can live fuller lives. We're building technology to accelerate recovery after a cardiac event. And we're optimizing health stacks to realize preventive and aspirational goals.

Recora is redefining the future of heart health — we invite you to join us on this mission.

About Recora

Recora was founded in 2020 by seasoned digital health entrepreneurs. In past roles, we've founded and scaled high-growth startups, run large health systems, advised government programs, built technology you use every day, and provided healthcare for millions of lives.

We're backed by leading VCs including SignalFire, Pear, GFC , 2048, Great Oaks, MGV and more. Over the last year, we've built the leading virtual cardiac recovery and management platform for members with cardiac conditions. For every member we serve, we add an average of five years to their lifespan.

We're growing – fast. Our member base is doubling every month and we're looking to 3x our team size quickly. This will allow us to scale nationally and accelerate product development across the continuum of heart health. 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Who We Are

We are innovators at heart. This driving force guides us to create, build, partner, and operate at the highest levels. We seek answers to some of the hardest problems in technology and healthcare and enjoy the process of finding unexplored solutions.

We're a group of diverse, thoughtful and humble folks. Having worked in organizations of every size and shape, we know that people make or break teams. An open, ego-free and supportive culture is central to making the best team of people at Recora.

As a team, we love our work and love working together. We take ownership in Recora and strive to grow personally and professionally in service of our mission. Because we enjoy hard problems and value growth, we can celebrate both challenges and excellence in equal measure.

Job Title: Live Chat Support Agent

Classification: 1099

Work Structure: Fully Remote

Shift: Monday-Friday, Day Shift (Pacific Time Hours), 40 hours/week

Team: Enrollment Operations

Reports to: Product Manager

Location: United States

Compensation: $15-18 per hour

About Us

We are a mission-driven organization of clinicians, engineers, and professionals dedicated to transforming cardiovascular health. Our focus is on reducing the impact of heart disease through innovative solutions. Leveraging evidence-based research and telemedicine, we deliver specialized exercise and wellness programs tailored to older adults. Our goal is to enhance patients' lives by promoting heart health and offering exceptional care that makes a lasting impact.

Job Summary

We are expanding rapidly and are looking for a compassionate, tech-savvy Live Chat Support Agent to be the first point of contact for individuals seeking to improve their heart health. In this role, you'll engage with potential patients via live chat, providing clear, empathetic, and

informative responses to their questions. You'll also play a key role in coordinating with our team to ensure timely follow-ups and callbacks, while helping triage and monitor missed calls and messages.

This is a meaningful opportunity to directly support individuals on their journey to better heart health — and to contribute to a mission that's changing lives across the U.S.

Key Responsibilities

  • Respond to live chats from potential patients with professionalism, warmth, and clarity
  • Answer basic concepts related to our program offerings
  • Monitor and triage missed calls and messages, escalating as needed
  • Coordinate with internal team members to ensure timely patient follow-ups
  • Maintain accurate records of interactions in our CRM
  • Communicate efficiently across platforms like Slack to keep workflows running smoothly

Qualifications

  • Customer service experience — especially in a healthcare, wellness, or mission-driven setting
  • A passion for improving heart health and empowering individuals to take action
  • Ability to clearly explain health-related topics in a simple, empathetic way
  • Excellent written communication skills and a calm, helpful demeanor
  • Experience using CRMs, Slack, and/or chat support tools (a plus)
  • Prior experience as a live support/chat agent (a plus)
  • Self-Starter: Highly motivated and proactive, able to take initiative without requiring constant direction.
  • Growth-Oriented: Excited to grow into an integral role within our company and contribute to our long-term vision.

Additional Information

This role requires adherence to HIPAA and company confidentiality guidelines. All employees must pass a background check.

This description provides an overview of the Insurance Verification Manager's responsibilities and qualifications. As the company grows, job requirements may evolve to meet changing needs.

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Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

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This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...

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