Support Escalation Management ID-10990
Job Duties
Microsoft Corporation has the following job opportunity:
Provide technical support, guidance, or training related to Microsoft technologies. Resolve critical issues in a timely manner with a focus on incident resolution that includes root cause analysis, prevention, and subsequent knowledge transfer. Troubleshoot and resolve deployment related issues. Develop and implement support strategies resulting in fewer incidents, increased availability, or accelerated deployments. Create lifecycle technical documentations, customer-specific training documentation, and customized education sessions. Collaborate with cross functional teams and communicate and report updates to project stakeholders. Implement innovative solutions and drive initiatives or projects with a particular focus on continuous improvement plans to support operational needs, cost efficiency, and improved customer experience. Telecommuting permitted 100% from any location in the U.S.
Weekend Customer Support, $42/hr, Remote, College Student Live Chat Support, $50/hr, Remote, No Experience Required Phone Support, Remote, $40/hr, Evening/Night Shift Remote Live Chat, $35/hr, College Student, No Experience Live Chat Support, $40/hr, Weekend, Remote, No Degree Remote Phone Job, $45/hr, Part-Time, No Degree Required Remote Moderator, $40/hr, Weekend, No Degree, Part-Time Remote Phone Support, $45/hr, Night Job, College Student Virtual Assistant, $45/hr, Remote, No Experience, Night Job Remote Moderator, No Degree, $35/hr, Evening, Weekend Job Virtual Assistant, Remote, $50/hr, Part-Time, Night Shift Virtual Assistant, $40/hr, Remote, No Experience, Night Job Phone Support, Remote, $50/hr, No Experience, Part-Time Customer Support, $40/hr, Weekend Job, Remote, No Degree Phone Support, Remote, $50/hr, No Experience, Part-Time Virtual Assistant, Remote, $40/hr, Evening, No Experience Data Entry, $45/hr, Remote, Night Job, No Degree Virtual Assistant, $40/hr, Remote, No Experience, Night Job Virtual Assistant, No Experience, $42/hr, Remote, Part-Time Weekend Customer Support, $40/hr, Remote, College Student Remote Data Entry, $40/hr, Part-Time, No Degree Required Remote Phone Job, $40/hr, Part-Time, No Degree Required Evening Virtual Assistant, Remote, $45/hr, No Experience Virtual Assistant, No Experience, $42/hr, Remote, Weekend Data Entry, $35/hr, Remote, Evening Job, College Student Phone Job, $50/hr, Remote, Part-Time, College Student Virtual Assistant, No Experience, $40/hr, Remote, Weekend Data Entry, $35/hr, Night Shift, No Degree,?Remote?Job Phone Job, $35/hr, Remote, No Degree, Part-Time, Weekend Remote Moderator, $40/hr, Weekend, No Degree, Part-Time Remote Customer Support, $45/hr, No Experience, Part-Time Remote Customer Support, $42/hr, Weekend, No Experience Phone Support, $45/hr, Remote, No Experience, Evening Job Data Entry, $40/hr, Remote, Evening, No Experience Required Remote Customer Support, $42/hr, Night Job, No Experience Data Entry, $40/hr, Remote, Night Shift, College Student Job Phone Support, Remote, $42/hr, Evening/Night Shift Phone Job, $35/hr, Remote, No Degree, Part-Time, Weekend Part-Time Data Entry, $40/hr, Remote, College Student Friendly Virtual Assistant, $50/hr, Weekend, No Degree, Remote Remote Customer Support, $40/hr, No Degree, Evening Job Remote Phone Support, $45/hr, Night Job, College Student Remote Moderator, $42/hr, College Student, Weekend Job Live Chat Support, $40/hr, Remote, Entry Level, Part-Time Live Chat Support, Remote, $40/hr, Night Shift, College Student Remote Phone Job, $40/hr, Part-Time, College Student Friendly Remote Moderator, $40/hr, Weekend, No Degree, Part-Time Virtual Assistant, Remote, $45/hr, Evening, No Experience Remote Moderator, $45/hr, No Degree, Weekend Job, Part-Time Live Chat Support, $40/hr, Weekend, Remote, No Degree Virtual Assistant, $42/hr, Remote, No Experience, Evening Remote Data Entry, $45/hr, No Degree, Night Shift Virtual Assistant, $35/hr, Remote, Part-Time, Evening Job Phone Job, $35/hr, Remote, Part-Time, College Student Phone Support, Remote, $50/hr, No Experience, Part-Time Remote Live Chat, $35/hr, College Student, No Experience Remote Data Entry, $50/hr, No Experience, Evening/Night Job Remote Live Chat, $35/hr, College Student, No Experience Remote Phone Job, $42/hr, Part-Time, College Student Friendly Data Entry, Remote, $42/hr, Evening Job, No Degree Phone Support, Remote, $42/hr, Evening/Night Shift Remote Moderator, $35/hr, No Degree, Weekend, Part-Time Remote Moderator, $45/hr, No Degree, Weekend Job, Part-Time Virtual Assistant, $40/hr, Remote, Night Shift, No Experience Evening Virtual Assistant, Remote, $45/hr, No Experience Virtual Assistant, Remote, $50/hr, Part-Time, Night Shift Customer Support, $50/hr, Remote, Evening/Night Job, No Degree Remote Data Entry, $40/hr, Part-Time, No Degree Required Remote Customer Support, $40/hr, Part-Time, College Student Remote Moderator, $40/hr, Weekend, No Experience Required Remote Customer Support, $45/hr, No Experience, Part-Time Virtual Assistant, $40/hr, Remote, No Experience, Night Job Remote Phone Support, $40/hr, Evening, No Experience Required Live Chat Support, $35/hr, Remote, No Experience Required Weekend Data Entry, $40/hr, Remote, No Experience Remote Moderator, $40/hr, Weekend, No Degree, Part-Time Virtual Assistant, $40/hr, Evening, Remote, No Degree Live Chat Support, $45/hr, Part-Time, Remote, No Degree Evening Virtual Assistant, Remote, $40/hr, No Experience Remote Customer Support, $40/hr, Weekend, No Experience Phone Job, $35/hr, Remote, Part-Time, College Student Remote Live Chat, $42/hr, Weekend, No Degree, Part-Time Remote Phone Job, $40/hr, Part-Time, College Student Friendly Remote Phone Job, $40/hr, Part-Time, No Degree Required Remote Customer Support, $40/hr, No Experience, Part-Time Phone Job, $50/hr, Remote, No Degree, Part-Time, Weekend Remote Moderator, $42/hr, Part-Time, Weekend, No Degree Remote Phone Support, $40/hr, Evening, No Experience Required Remote Phone Job, $42/hr, Part-Time, No Experience Required Remote Data Entry, $40/hr, No Degree, Weekend, Night Job Remote Phone Support, $40/hr, Night Job, College Student Remote Virtual Assistant, $40/hr, Evening, Part-Time Job Remote Data Entry, $50/hr, No Experience, Evening/Night Job Phone Support, $35/hr, Weekend, Remote, No Experience Phone Support, $50/hr, Weekend, Remote, No Experience Data Entry, $50/hr, Remote, Evening Job, College Student Virtual Assistant, $40/hr, Evening, Remote, No Degree Remote Phone Job, $42/hr, Part-Time, No Experience Required Virtual Assistant, $40/hr, Weekend, Remote, No Experience Live Chat Support, $42/hr, Weekend, Remote, No Degree Remote Moderator, $40/hr, College Student, Weekend Job Remote Moderator, $40/hr, Weekend, No Experience Required Remote Data Entry, $45/hr, Weekend Job, College Student Virtual Assistant, $50/hr, Evening, Remote, College Student Remote Moderator, $40/hr, College Student Friendly, Part-Time Virtual Assistant, $40/hr, Remote, Night Shift, No Experience Customer Support, $50/hr, Remote, Evening/Night Job, No Degree Remote Customer Support, $40/hr, Part-Time, College Student Remote Phone Support, $40/hr, Evening, No Experience Required Remote Phone Job, $40/hr, Part-Time, No Degree Required Virtual Assistant, $42/hr, Evening, Remote, No Degree Data Entry, $40/hr, Remote, Evening, No Experience Required Remote Phone Job, $40/hr, No Degree, College Student Friendly Data Entry, $35/hr, Night Shift, No Degree,?Remote?Job Remote Data Entry, $35/hr, No Experience, Evening/Night Job Virtual Assistant, $40/hr, No Experience, Remote, Night Job Data Entry, $35/hr, Remote, Evening Job, College Student Remote Phone Job, $50/hr, College Student, Night Shift Virtual Assistant, No Experience, $42/hr, Remote, Part-Time Remote Customer Support, $40/hr, No Degree, Evening Job Data Entry, $50/hr, Remote, Evening Job, College Student Virtual Assistant, $42/hr, Remote, No Experience, Evening Entry-Level Remote Data Entry, $50/hr, Evening Job Live Chat Support, $50/hr, Remote, Night Shift, No Degree Virtual Assistant, Remote, $50/hr, Part-Time, Night Shift Phone Job, $35/hr, Remote, No Degree, Part-Time, Weekend Remote Moderator, $45/hr, No Degree, Weekend Job, Part-Time Virtual Assistant, No Degree, $45/hr, Remote, Part-Time Data Entry, $50/hr, Night Shift, No Degree, Remote Job Phone Job, $50/hr, Remote, Part-Time, College Student Remote Data Entry, $50/hr, No Experience, Evening/Night Job Data Entry, No Experience, $50/hr, Remote, College Student Live Chat Support, $45/hr, Weekend, Remote, College Student Remote Data Entry, $40/hr, Part-Time, College Student Job Remote Live Chat, $45/hr, College Student, No Experience Remote Phone Support, $40/hr, Evening, No Experience Required Virtual Assistant, Remote, $45/hr, Evening, No Experience Live Chat Support, $45/hr, Weekend, Remote, College Student Entry Level Phone Job, $42/hr, Remote, No Degree Required Remote Data Entry, $45/hr, Weekend Job, College Student Data Entry, $40/hr, Remote, Night Shift, College Student Job Remote Customer Support, $40/hr, No Degree, Evening Job Customer Support, $40/hr, Remote, Evening, No Experience Weekend Customer Support, $42/hr, Remote, College Student Customer Support, No Degree, $40/hr, Remote, Weekend JobMinimum Requirements
- Education: Bachelor's or foreign equivalent in Computer Science, Engineering, Mathematics, Information Systems or a related field. In lieu of a bachelor's degree, employer will accept an additional 24 months of technical consulting and/or technical software support experience.
- Experience: 36 months of technical consulting and/or technical software support experience.
- Education or Experience in: Customer Relationship; Escalation Management; Security, incident detection and response; Managing software or business processes for operations, systems, projects, tools or policies; Human languages and/or cultures; Reporting; and Azure Services.
Any suitable combination of education, training or experience is acceptable
Multiple job openings. Qualified candidates must meet the minimum requirements for the position. Microsoft Corporation is equal opportunity employer.
Pay Range and Benefits Information
The offered base pay range for this specific position (V13874002), based in Redmond, WA (but telecommuting permitted 100% from any location in the U.S.), is $108,440 to $138,440 per year.
Microsoft has different base pay ranges for different work locations within the United States, which allows us to pay employees competitively and consistently in different geographic markets. Individual base pay depends on various factors, in addition to primary work location, such as complexity and responsibility of role, job duties/requirements, and relevant experience and skills. Base pay ranges are reviewed and typically updated each year. Offers are made within the base pay range applicable at the time.
At Microsoft certain roles are eligible for additional rewards, including merit increases, annual bonus, and stock. These awards are allocated based on individual performance. In addition, certain roles also have the opportunity to earn sales incentives based on revenue or utilization, depending on the terms of the plan and the employee's role. Benefits/perks listed may vary depending on the nature of employment with Microsoft and the country work location. U.S.-based employees have access to medical, dental, and vision insurance, a 401(k) plan and company match, short-term and long-term disability coverage, basic life insurance, and wellbeing benefits, among others. U.S.-based employees also receive, per calendar year, up to 10 scheduled paid holidays, and up to 80 hours Holistic Health Time Off. Additionally, hourly/non-exempt employees accrue up to 120 hours paid vacation time, and salaried/exempt employees have Discretionary Time Off (DTO)
