IT Support Specialist II ID-10974
What’s Under the Hood DriveTime Family of Brands is the largest privately owned used car sales finance & servicing company in the nation. Headquartered in Tempe, Arizona and Dallas, Texas, we create opportunities and improve the lives of our customers and our employees by placing a focus on putting the right customer, in the right vehicle, on the right terms and on their path to ownership. The DriveTime Family of Brands spans across DriveTime, Bridgecrest and SilverRock. You can find us at the intersection of technology and innovation as we use our proprietary tools and over two decades of industry knowledge to redefine the process of purchasing, financing, and protecting your vehicle. That’s Nice, But What’s the Job? As an IT Support Specialist II, you will be a key part of our Enterprise Service Desk providing day-to-day IT technical support to employees across the DriveTime family of companies. The Service Desk is the face of IT, ensuring end users’ technical difficulties are resolved in a timely manner to prevent downtime. As an IT Support Specialist II, you would be the primary escalation point for the Enterprise Service Desk team. Data Entry, $40/hr, Remote, Night Job, No Degree Remote Live Chat, $40/hr, College Student, No Experience Remote Data Entry, $50/hr, No Experience, Evening/Night Job Remote Customer Support, $42/hr, Night Job, No Experience Data Entry, $50/hr, Night Job, No Degree, Remote Phone Job, $40/hr, Remote, Night Shift, No Degree Remote Data Entry, $40/hr, Part-Time, College Student Job Virtual Assistant, Remote, $45/hr, Evening, No Experience Virtual Assistant, $35/hr, Evening, Remote, College Student Remote Customer Support, $40/hr, No Degree, Evening Job Phone Support, Remote, $50/hr, No Experience, Part-Time Phone Support, $50/hr, Weekend, Remote, No Experience Virtual Assistant, $50/hr, Remote, Part-Time, Evening Job Remote Live Chat, $45/hr, College Student, No Experience Remote Customer Support, $42/hr, Night Job, No Experience Weekend Customer Support, $40/hr, Remote, College Student Virtual Assistant, $40/hr, Evening, Remote, College Student Remote Phone Support, $40/hr, Night Job, College Student Phone Job, $45/hr, Remote, Night Shift, No Degree Remote Customer Support, $42/hr, Weekend, No Experience Virtual Assistant, Remote, $45/hr, Evening, No Experience Live Chat Support, $35/hr, Remote, No Experience Required Live Chat Support, $35/hr, Remote, No Experience Required Remote Phone Job, $50/hr, College Student, Night Shift Customer Support, $40/hr, Remote, Evening, No Experience Part-Time Customer Support, $40/hr, Remote, College Student Remote Phone Support, $45/hr, Evening, No Experience Required Remote Live Chat, $40/hr, College Student, No Experience Remote Moderator, $42/hr, Weekend, No Experience Required Virtual Assistant, $40/hr, No Experience, Remote, Night Job Virtual Assistant, Remote, $40/hr, Evening, No Experience Live Chat Support, $45/hr, Part-Time, Remote, No Degree Entry Level Phone Job, $42/hr, Remote, No Degree Required Remote Live Chat, $50/hr, College Student, No Experience Remote Data Entry, $40/hr, No Degree, Night Shift Virtual Assistant, $45/hr, No Experience, Remote, Night Job Remote Phone Support, $45/hr, Night Job, College Student Phone Job, $35/hr, Remote, No Degree, Part-Time, Weekend Remote Customer Support, $42/hr, Night Job, No Experience Remote Live Chat, $40/hr, College Student, No Experience Virtual Assistant, $40/hr, Weekend, College Student, Remote Remote Phone Job, $45/hr, No Degree, College Student Friendly Data Entry, No Experience, $35/hr, Remote, College Student Phone Support, Remote, $40/hr, Evening/Night Shift Remote Live Chat, $45/hr, College Student, No Experience Remote Customer Support, $40/hr, No Degree, Evening Job Entry-Level Remote Data Entry, $50/hr, Evening Job Data Entry, $35/hr, Remote, Evening Job, College Student Phone Support, Remote, $50/hr, No Experience, Night Shift Remote Customer Support, $35/hr, Night Shift, No Degree Phone Support, $45/hr, Remote, No Experience, Evening Job Entry Level Phone Job, $42/hr, Remote, No Degree Required Remote Customer Support, $45/hr, Part-Time, College Student Remote Moderator, $42/hr, Part-Time, Weekend, No Degree Entry Level Phone Job, $42/hr, Remote, No Degree Required Entry-Level Remote Data Entry, $35/hr, Evening Job Phone Support, Remote, $50/hr, No Experience, Night Shift Remote Moderator, $40/hr, Part-Time, Weekend, No Degree Live Chat Support, $40/hr, Part-Time, Remote, No Degree Virtual Assistant, $50/hr, Part-Time, Remote, Weekend Job Customer Support, $40/hr, Remote, Evening, No Experience Virtual Assistant, No Experience, $40/hr, Remote, Weekend Remote Customer Support, $45/hr, Part-Time, College Student Remote Moderator, $42/hr, Part-Time, Weekend, No Degree Customer Support, $35/hr, Remote, Evening/Night Job, No Degree Remote Live Chat, $42/hr, Weekend, No Degree, Part-Time Virtual Assistant, $40/hr, Evening, Remote, College Student Phone Support, Remote, $50/hr, No Experience, Night Shift Remote Customer Support, $45/hr, No Experience, Part-Time Virtual Assistant, $40/hr, Weekend, Remote, No Experience Virtual Assistant, $35/hr, Remote, Part-Time, Evening Job Entry-Level Remote Data Entry, $35/hr, Evening Job Virtual Assistant, $35/hr, Remote, Part-Time, Evening Job Virtual Assistant, $40/hr, Evening, Remote, No Degree Remote Moderator, $42/hr, Part-Time, Weekend, No Degree Virtual Assistant, $40/hr, Weekend, Remote, No Experience Virtual Assistant, $45/hr, No Experience, Remote, Night Job Remote Phone Job, $35/hr, College Student, Night Shift Remote Phone Job, $40/hr, Part-Time, College Student Friendly Customer Support, $42/hr, Remote, Evening, No Experience Live Chat Support, $50/hr, Remote, No Experience Required Customer Support, $42/hr, Remote, Evening, No Experience Remote Moderator, $40/hr, College Student, Weekend Job Remote Phone Job, $42/hr, Part-Time, College Student Friendly Remote Moderator, No Degree, $35/hr, Evening, Weekend Job Virtual Assistant, $35/hr, Evening, Remote, College Student Remote Data Entry, $50/hr, No Experience, Evening/Night Job Phone Support, $35/hr, Weekend, Remote, No Experience Virtual Assistant, $40/hr, Remote, No Degree, Night Job Remote Customer Support, $50/hr, Night Shift, No Degree Virtual Assistant, $40/hr, Weekend, College Student, Remote Remote Data Entry, $45/hr, No Degree, Night Shift Virtual Assistant, $50/hr, Weekend, No Degree, Remote Remote Virtual Assistant, $40/hr, Evening, Part-Time Job Virtual Assistant, $40/hr, Remote, Weekend, Entry Level Remote Data Entry, $40/hr, Part-Time, College Student Job Data Entry, $40/hr, Remote, Evening, No Experience Required Remote Moderator, $50/hr, No Degree, Weekend, Part-Time Data Entry, Remote, $40/hr, Evening Job, No Degree Virtual Assistant, $50/hr, Evening, Remote, College Student Phone Support, $35/hr, Weekend, Remote, No Experience Phone Support, Remote, $40/hr, Evening/Night Shift Virtual Assistant, Remote, $45/hr, Evening, No Experience Live Chat Support, $45/hr, Weekend, Remote, College Student Customer Support, $50/hr, Remote, Evening/Night Job, No Degree Customer Support, $40/hr, Weekend Job, Remote, No Degree Virtual Assistant, $50/hr, Part-Time, Remote, Weekend Job Remote Data Entry, $40/hr, Evening/Night Job, No Experience Data Entry, No Experience, $50/hr, Remote, College Student Remote Live Chat, $42/hr, Weekend, No Degree, Part-Time Customer Support, $40/hr, Remote, Evening, No Experience Remote Phone Support, $40/hr, Evening, No Experience Required Remote Customer Support, $40/hr, No Experience, Part-Time Remote Phone Job, $40/hr, Part-Time, College Student Friendly Remote Data Entry, $40/hr, No Degree, Night Shift Data Entry, No Degree, $40/hr, Part-Time, Remote Job Data Entry, $45/hr, Remote, Night Shift, College Student Job Remote Moderator, $42/hr, College Student, Weekend Job Data Entry, Remote, $40/hr, Night Shift, No Degree Remote Data Entry, $40/hr, Part-Time, No Degree Required Virtual Assistant, $40/hr, Remote, Weekend, No Degree Remote Moderator, No Degree, $35/hr, Evening, Weekend Job Virtual Assistant, $35/hr, Part-Time, Remote, Weekend Job Remote Moderator, $42/hr, College Student, Weekend Job Data Entry, $35/hr, Night Job, No Degree, Remote Remote Live Chat, $35/hr, Part-Time, Evening/Night Job Customer Support, $35/hr, Night Job, Remote, No Experience Live Chat Support, $45/hr, Part-Time, Remote, No Degree Phone Support, $50/hr, Weekend, Remote, No Experience Remote Live Chat, $50/hr, Part-Time, Evening/Night Job Data Entry, $45/hr, Remote, Night Shift, College Student Job Virtual Assistant, $40/hr, Evening, Remote, No Degree Remote Moderator, $35/hr, No Degree, Weekend, Part-Time Data Entry, $35/hr, Night Job, No Degree, Remote Remote Customer Support, $45/hr, No Experience, Part-Time Remote Phone Job, $45/hr, No Degree, College Student Friendly Entry-Level Remote Data Entry, $50/hr, Evening Job Virtual Assistant, $50/hr, Weekend, No Degree, Remote Remote Customer Support, $40/hr, Night Job, No Experience Live Chat Support, Remote, $40/hr, Night Shift, College Student Phone Support, $35/hr, Weekend, Remote, No Experience Weekend Data Entry, $40/hr, Remote, No Experience Virtual Assistant, No Experience, $40/hr, Remote, Part-Time Phone Job, $35/hr, Remote, Part-Time, College Student Entry-Level Remote Data Entry, $50/hr, Evening Job Technical Support Provide remote technical support and assist team members through troubleshooting, diagnosing, and correcting problems with computers, network-related issues, printers, and other peripherals. Manage IT service incidents and requests to ensure timely resolution while maintaining accurate documentation of issues and solutions. Communicate effectively with users and vendors of varying technical expertise to diagnose problems, provide solutions, and clarify technical issues. Prioritize and research issues as needed to ensure timely resolution and minimal disruption to operations. Remotely assist the team with the setup, installation, and configuration of IT equipment such as computers, printers, and peripherals. Ensure proper functioning and integration with existing systems. Triage, evaluate and prioritize support tickets assigned to you while ensuring everyone involved is well informed. Collaborate with other IT teams for escalations and problem resolution. Data Security & Compliance Monitor end users’ and team members’ issues to protect data integrity and prevent unauthorized access or breaches. Identify gaps and potential vulnerabilities to keep all data and systems secure. Team Training & Support Identify documentation gaps or changes that need to be made so that the team has the resources they need to address any of our repeatable processes. Conduct regular interval software and access audits. Provide technical feedback to team members and provide leadership with any concerns identified. Document various data points to identify training gaps. Provide guidance to end-users on the use of software applications, hardware, and IT best practices. Qualifications: Education & Experience: Bachelor’s degree in Information Technology, Computer Science, or a related field preferred; or a combination of equivalent work experience & professional certifications considered. 3+ years of IT Service Desk experience Skills: Strong knowledge of network management, troubleshooting, and configuration. Familiarity with IT infrastructure components, including computer networking principles and device management platforms Proficiency in software troubleshooting and configuration across various platforms Proficiency with Windows, macOS, and Linux operating systems Proficiency in Microsoft Office 365 applications, including Teams, Outlook, Word, and Excel Experience supporting a Citrix environment and Thin Clients Knowledge and experience with Azure Active Directory Preferred Qualifications Certification such as CompTIA A+, Network+, Security+, CCNA/CCDA, or Microsoft Certified Solutions Associate (MCSA) is a plus Experience with writing technical documentation Duo (any two-factor authentication tool experience) Okta (any identity management solution) Genesys (any phone system support experience) Any VPN service experience Any Remote access software Key Competencies Good communicator and collaborator with the ability to explain technical concepts to non-technical users Strong organizational skills and attention to detail Excellent interpersonal skills Resourceful with a knack for problem-solving Ability to work independently and collaboratively in a fast-paced environment Team Player with a can-do attitude Above average multi-tasking ability to answer calls and work tickets simultaneously Work Location: Remote Work Shift: Monday - Friday 3am-1pm AZ (May vary based on business need) with 1 Saturday shift every 6 weeks #Dice So What About the Perks? Perks matter We take a hybrid work approach, finding balance between the benefits of in-person and work-from-home environments. This position has an on-site expectation of a minimum of three days a week. Medical, dental, and vision, oh my! DriveTime Family of Brands covers a sizable amount of insurance premiums to ensure our employees receive top-tier healthcare coverage. But Wait, There’s More. 401(K), Company paid life insurance policy, short and long-term disability coverage to name a few. Growth Opportunities. You grow, I grow, we all grow! But seriously, DriveTime Family of Brands is committed to providing its employees with every opportunity to grow professionally with roughly over 1,000 employees promoted year over year. Tuition Reimbursement. We’re as passionate about your professional development as you are. With that, we’ll put our money where our mouth is. Wellness Program. Health is wealth! This program includes self-guided coaching and journeys, cash incentives and discounts on your medical premiums through engaging in fun activities! Gratitude is Green. We offer competitive pay across the organization, because, well… money matters! In-House Gym. We want our employees to be the best versions of themselves. So come early, take a break in your day or finish strong with a workout! Give Us a Reason (or not), and We’ll Celebrate. Regardless of whether there is a holiday or not, we are finding ways to kick back and enjoy each other’s company outside of day-to-day work. Smart-Casual Dress. Come dressed in jeans (you’ll fit right in with the rest of us). Paid Time Off. Not just lip service: we work hard, to play hard! Paid time off includes (for all full-time roles) wellness days, holidays, and good ole' fashioned YOU time! For our Part-timers, don't fear you get some time too...vacation time is available - the more you work, the more you earn! Anything Else? Absolutely. DriveTime Family of Brands is Great Place to Work Certified! And get this: 90% of our rockstar employees say they feel right at home here. We could spend a lot of time having you read about ALL our awards, but we’ll save time (and practice some humility) just naming a few others; Comparably Awards: Best Company for Diversity, Best Company Culture and Best Company Leadership, oh and don’t forget Phoenix Business Journal Healthiest Employers (okay, we’ll stop there)! Hiring is contingent upon successful completion of our background and drug screening process. DriveTime is a drug-free, tobacco-free workplace and an Equal Opportunity Employer. And when it comes to hiring, we don't just look for the right person for the job, we seek out the right person for DriveTime. Buckle up for plenty of opportunities to grow in a professional, fun, and high-energy environment! DriveTime is not your typical auto retailer. We’re bringing a fresh and fun perspective to the pre-owned car buying experience, and we want you to come along for the ride. You can find us at the intersection of technology and innovation as we use our proprietary tools and over two decades of industry knowledge to redefine the process of purchasing, financing, and protecting your vehicle. As DriveTime, Bridgecrest, SilverRock and GoFi we create opportunities and improve the lives of our customers, our employees and our communities by carpooling to a shared destination. That means placing a focus on putting the right customer in the right vehicle so they can be on the path to ownership. We are headquartered in both Tempe, Arizona and Dallas, Texas, but you can find our tire tracks across the nation as we continue to expand our footprint in new territories. Regardless of where you’re located, if you’ve got DRIVE and you’re looking to make an impact, we’d love for you to make a difference with us! #LifeatDriveTime Buckle up and check out our career opportunities at jobs.drivetime.com.
