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[Full Remote] Customer Support Manager ID-10972

  • What we offer
  • Inspiring mission. Humamy has the potential to transform humanity’s relationship with food, and positively impact the planet in many ways. And by embracing this mission, you’ll become part of an exciting and wildly ambitious journey.
  • Lightning-fast learning. By joining a fast-growing start-up with its sights set on becoming one of the world's greatest companies in the food sector, you’ll have an unparalleled opportunity to accelerate your learning and career prospects.
  • One-of-a-kind team. We hire for talent and leave the ego at the door. You'll find a tribe of truly talented teammates who are eager to teach their secrets and learn from one another. Reciprocal support and respect is everything—you’re unlikely to ever encounter a more harmonious crew. Your talent is going to blossom here.
  • Trust and freedom. From the minute you start, you’re one of the team. You’ll have plenty of freedom and opportunity to deliver your best work.

Commitment & contract

Permanent or fixed-term. Full-time.

The selection process

If you successfully pass through our screening process, we’ll invite you to take on a few tests that assess how you approach and solve unfamiliar problems. If you’re successful there, we’ll invite you to take part in some interviews. We welcome applications in English and Italian. Studies suggest that women tend not to apply for a job if their CV isn’t a perfect fit. Here, we look for talent and potential—not just experience and expertise. So if you like the role and think you could be awesome at it, go ahead and apply.

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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...

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