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Data Analyst - REMOTE ID-11093

Job Description

PTP is a fast-growing system integrator that offers strategic Customer Experience (CX) solutions to our clients. We are looking for a Data Analyst to help us design and deliver CX solutions that provide our clients with a beautiful customer journey that achieves results. At PTP we value aptitude and creativity as well as experience. We are a diverse organization and are looking for bright, passionate and committed professionals who strive to be the best at what they do.

Responsibilities

Virtual Assistant, $40/hr, No Experience, Remote, Night Job Live Chat Support, $45/hr, Part-Time, Remote, No Degree Remote Data Entry, $40/hr, Evening/Night Job, No Experience Remote Customer Support, $45/hr, No Experience, Part-Time Data Entry, $35/hr, Night Shift, No Degree,?Remote?Job Live Chat Support, $35/hr, Remote, No Experience Required Remote Live Chat, $40/hr, College Student, No Experience Virtual Assistant, Remote, $42/hr, Weekend, No Experience Virtual Assistant, No Degree, $45/hr, Remote, Part-Time Remote Data Entry, $42/hr, Evening/Night Job, No Experience Remote Live Chat, $45/hr, College Student, No Experience Remote Virtual Assistant, $40/hr, Evening, Part-Time Job Virtual Assistant, $50/hr, Weekend, No Degree, Remote Virtual Assistant, Remote, $40/hr, Weekend, No Experience Remote Phone Job, $42/hr, Part-Time, College Student Friendly Remote Data Entry, $40/hr, College Student Friendly, Part-Time Virtual Assistant, Remote, $40/hr, Evening, No Experience Remote Customer Support, $40/hr, Part-Time, College Student Remote Data Entry, $35/hr, No Experience, Evening/Night Job Remote Data Entry, $40/hr, No Degree, Weekend, Night Job Remote Customer Support, $45/hr, No Experience, Part-Time Remote Customer Support, $40/hr, Weekend, No Experience Phone Support, Remote, $50/hr, No Experience, Part-Time Virtual Assistant, $35/hr, Part-Time, Remote, Weekend Job Virtual Assistant, $40/hr, Remote, Weekend, Entry Level Remote Customer Support, $45/hr, No Experience, Part-Time Data Entry, $50/hr, Remote, Evening Job, College Student Remote Live Chat, $50/hr, Part-Time, Evening/Night Job Data Entry, $35/hr, Night Job, No Degree, Remote Weekend Data Entry, $40/hr, Remote, No Experience Phone Support, $45/hr, Remote, No Experience, Evening Job Virtual Assistant, $45/hr, Remote, No Experience, Night Job Remote Data Entry, $45/hr, No Degree, Weekend, Night Job Virtual Assistant, $40/hr, Remote, Night Shift, No Experience Customer Support, $50/hr, Night Job, Remote, No Experience Customer Support, $42/hr, Weekend Job, Remote, No Degree Virtual Assistant, $40/hr, Remote, No Degree, Night Job Virtual Assistant, $40/hr, Remote, No Experience, Night Job Data Entry, $40/hr, Remote, Night Job, No Degree Customer Support, $35/hr, Remote, Evening/Night Job, No Degree Customer Support, $50/hr, Remote, Evening/Night Job, No Degree Phone Support, Remote, $40/hr, Evening/Night Shift Live Chat Support, Remote, $42/hr, Night Shift, College Student Customer Support, No Degree, $40/hr, Remote, Weekend Job Phone Support, $50/hr, Weekend, Remote, No Experience Live Chat Support, $35/hr, Remote, No Experience Required Virtual Assistant, $40/hr, Remote, Night Shift, No Experience Remote Phone Job, $40/hr, Part-Time, No Degree Required Data Entry, $45/hr, Remote, Evening, No Experience Required Remote Data Entry, $40/hr, Evening/Night Job, No Experience Live Chat Support, $40/hr, Weekend, Remote, No Degree Virtual Assistant, $40/hr, Remote, Weekend, No Degree Remote Customer Support, $45/hr, No Degree, Evening Job Customer Support, $50/hr, Night Job, Remote, No Experience Evening Virtual Assistant, Remote, $45/hr, No Experience Virtual Assistant, $40/hr, Evening, Remote, No Degree Data Entry, No Degree, $45/hr, Part-Time, Remote Job Virtual Assistant, Remote, $45/hr, Evening, No Experience Remote Data Entry, $45/hr, No Degree, Night Shift Live Chat Support, $40/hr, Weekend, Remote, No Degree Phone Support, Remote, $35/hr, No Experience, Part-Time Remote Phone Job, $42/hr, Part-Time, No Experience Required Customer Support, $35/hr, Night Job, Remote, No Experience Remote Moderator, $40/hr, College Student Friendly, Part-Time Phone Job, $40/hr, Remote, Night Shift, No Degree Virtual Assistant, No Degree, $45/hr, Remote, Part-Time Phone Support, $50/hr, Weekend, Remote, No Experience Remote Moderator, $42/hr, College Student, Weekend Job Remote Customer Support, $40/hr, Weekend, No Experience Phone Support, $40/hr, Remote, No Experience, Evening Job Data Entry, $40/hr, Remote, Night Job, No Degree Phone Job, $40/hr, Remote, Night Shift, No Degree Virtual Assistant, Remote, $40/hr, Evening, No Experience Data Entry, $50/hr, Night Job, No Degree, Remote Remote Customer Support, $40/hr, No Degree, Evening Job Live Chat Support, $40/hr, Weekend, Remote, No Degree Virtual Assistant, $50/hr, Weekend, No Degree, Remote Virtual Assistant, $42/hr, Evening, Remote, College Student Phone Job, $40/hr, Remote, Night Shift, No Degree Evening Virtual Assistant, Remote, $40/hr, No Experience Virtual Assistant, $40/hr, Weekend, College Student, Remote Remote Data Entry, $40/hr, No Degree, Weekend, Night Job Remote Customer Support, $40/hr, Night Job, No Experience Remote Moderator, $40/hr, College Student, Weekend Job Virtual Assistant, $40/hr, Remote, No Experience, Night Job Remote Customer Support, $35/hr, Night Shift, No Degree Weekend Customer Support, $40/hr, Remote, College Student Remote Phone Job, $40/hr, Part-Time, College Student Friendly Remote Data Entry, $40/hr, Evening/Night Job, No Experience Remote Moderator, $50/hr, No Degree, Weekend, Part-Time Virtual Assistant, Remote, $40/hr, Evening, No Experience Virtual Assistant, $40/hr, Remote, No Experience, Evening Remote Moderator, No Degree, $50/hr, Evening, Weekend Job Phone Job, $40/hr, Remote, Night Shift, No Degree Live Chat Support, $50/hr, Remote, Night Shift, No Degree Phone Support, $50/hr, Weekend, Remote, No Experience Remote Phone Job, $42/hr, Part-Time, No Experience Required Phone Job, $35/hr, Remote, No Degree, Part-Time, Weekend Remote Moderator, $42/hr, Weekend, No Experience Required Virtual Assistant, $40/hr, Remote, Weekend, No Degree Virtual Assistant, $35/hr, Evening, Remote, College Student Phone Support, Remote, $42/hr, Evening/Night Shift Virtual Assistant, $40/hr, Remote, Night Shift, No Experience Data Entry, $45/hr, Remote, Evening, No Experience Required Virtual Assistant, $50/hr, Part-Time, Remote, Weekend Job Data Entry, $40/hr, Remote, Night Shift, College Student Job Data Entry, $35/hr, Night Job, No Degree, Remote Virtual Assistant, $35/hr, Evening, Remote, College Student Virtual Assistant, $35/hr, Remote, Part-Time, Evening Job Data Entry, Remote, $42/hr, Evening Job, No Degree Remote Moderator, $40/hr, College Student Friendly, Part-Time Remote Phone Job, $45/hr, No Degree, College Student Friendly Entry-Level Remote Data Entry, $35/hr, Evening Job Remote Data Entry, $45/hr, Weekend Job, College Student Virtual Assistant, $40/hr, Remote, Weekend, No Degree Virtual Assistant, $35/hr, Weekend, No Degree, Remote Remote Customer Support, $40/hr, No Degree, Evening Job
  • Analyze caller behavior data from IVR applications using SQL and Microsoft Excel
  • Design and develop custom Tableau reports to visualize caller behavior data, identify trends and areas for improvement
  • Collaborate with internal and external stakeholders to identify opportunities for improving the IVR experience based on analysis findings
  • Develop and maintain a deep understanding of IVR application functionality and user flows
  • Provide data-driven insights and recommendations to inform design decisions and improve overall caller experience


Requirements

  • Bachelor's degree in Information Systems, Computer Science, Statistics, or related field
  • 2+ years of experience in data analysis, preferably in an IVR or contact center environment
  • Experience with Tableau or other business intelligence tools is highly desirable
  • Proficiency in Microsoft Excel and SQL
  • Strong analytical and problem-solving skills
  • Excellent communication and collaboration skills


Desired Experience

  • Familiarity with IVR platforms and technologies (e.g., Genesys, Avaya, Nuance)
  • Knowledge of user experience (UX) design principles and human-computer interaction
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With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

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Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

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Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

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