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Systems Engineer I Shopbop Creative Technology Bopware ID-11356

As a Systems Engineer at Shopbop youll be the mastermind behind revolutionary systems that transform our photo studios into highspeed highquality content powerhouses. Your innovative solutions will be the backbone of Shopbops mission to dominate as the ultimate fashion inspiration destination! In this exciting position youll support the development of media creation automations that power our industryleading workflows. Your teams innovations reduce manual processes accelerate product launches and keep Shopbop ahead of the curve! You will work handinhand with Shopbop Amazon and other subsidiary Software Development Engineers and IT Support to design solutions by managing custom scripts driving innovations and bridging our internal systems with industry standard tools like Workfront Adobe Experience Manager Capture One and Photoshop.
Your meticulous attention to detail and coolheaded approach to problemsolving will be invaluable as you navigate our fastpaced environment. We celebrate team members who bring their unique perspectives take initiative and arent afraid to think outside the box. Youll have the exciting opportunity to own and optimize our Creative tech ecosystem from hardware and software to networks and automations while working alongside passionate professionals who are revolutionizing fashion technology.
Key job responsibilities
The ideal candidate thrives in a fastpaced environment driving efficiencies for multiple workflows and enjoys supporting a wide variety of users and roles with technical support. They must be detail oriented have good verbal and communication skills strong organizational skills are able to work independently and able to maintain professionalism under pressure. Knowledge and ownership for Hardware Software Network Systems Applications Automations and toolsets for Creative Operations and Content while using expertise to encourage enhancements to streamline productivity. Own troubleshooting and escalating functional needs to IT/Deskside Services or Global Operations and operate with autonomy by managing custom script daily maintenance troubleshooting issues and driving innovations with teams. Build and maintain solutions to bridge internal applications with 3rd Party tools (Workfront Adobe Experience Manager Assets Launch Metrics) and support system health within AWSS3 Permissions Network Servers and maintain best practices for users via Wiki or Runbooks.
A day in the life
You start your day by reviewing technical support needs through established service channels for Creative users with clear communication and thorough documentation of incident resolution. Throughout the day you proactively manage studio systems ensuring seamless of highvolume photo workflows through user access network connectivity file management and automations script troubleshooting. You identify opportunities for process optimization and system resilience through predictive analysis and innovative problem solving approaches. You participate in project work to design and implement new automations complete OE (operational excellence) or mandates to ensure we meet Amazon or Shopbop technology expectations.
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Support, $35/hr, Remote, Evening/Night Job, No Degree Virtual Assistant, No Experience, $40/hr, Remote, Part-Time Remote Data Entry, No Experience, $40/hr, Part-Time Customer Support, $35/hr, Remote, Evening/Night Job, No Degree Phone Support, Remote, $50/hr, No Experience, Night Shift Remote Data Entry, $42/hr, Evening/Night Job, No Experience Live Chat Support, $40/hr, Weekend, Remote, No Degree Remote Moderator, $42/hr, Part-Time, Weekend, No Degree Data Entry, $45/hr, Remote, Night Job, No Degree Virtual Assistant, $42/hr, Remote, Weekend, No Degree Virtual Assistant, $35/hr, Evening, Remote, College Student About the team
Currently a team of two Systems Engineers working on PDP (product detail page) and Marketing campaign content workflows supporting Creative and Marketing teams in the Shopbop Madison WI photo studio. Studio Catalog and Marketing members use this teams custom scripts and applications to perform their daytoday activities at both the Madison and New York locations.
2 years experience in highcapacity workflow or systems automation environment.
Interest or experience in learning development languages such as AppleScript JavaScript React Adobe ExtendScript Java HTML TypeScript and JSON.
Interest or experience in learning AWS S3 Lambda Dynamo DB API Gateway Meridian 2FA/Midway Auth Brazil or Crux.
Experience with asset management best practices.
Experience with system architectures and networking.
Ability to thrive in an environment where priorities shift quickly.
Experience with Capture One Photoshop Premiere Adobe Workfront Adobe Experience Manager (Assets) or similar applications.
Experience simplifying and reinventing systems processes and tools to make our internal customers more productive.
Experience building custom solutions integrating internal AWS or proprietary systems with 3rd Party systems.
Ability to perform deepdive technical troubleshooting.
Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race national origin gender gender identity sexual orientation protected veteran status disability age or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.

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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...

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