Credentialed Veterinary Technician (Regional Remote), Animal Poison Control Center ID-11220
Summary:
As a veterinary technician at the Animal Poison Control Center, you will help pet owners and their pets every single day! You will individually and as part of a team have direct impact in saving animal lives and preventing suffering. If you are ready for a new challenge and want to work in veterinary medicine in a new remote capacity, come join us in our fast paced work at the ASPCA Animal Poison Control Center!
The ASPCA Animal Poison Control Center (APCC) is the leading animal poison control call center in the nation. The APCC’s professional team supports veterinarians and pet owners 24/7 using a proprietary database containing over four million cases. The Center is committed to protecting and improving the lives of animals through promotion of poison prevention and publication of new findings. The APCC helps over 400,000 animals annually.
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Night Shift, No Degree Remote Moderator, $40/hr, Weekend, No Degree, Part-Time Virtual Assistant, $42/hr, Evening, Remote, No Degree Virtual Assistant, $40/hr, Remote, Night Shift, No Experience Remote Live Chat, $35/hr, Part-Time, Evening/Night Job Weekend Customer Support, $40/hr, Remote, College Student Data Entry, $35/hr, Remote, Evening Job, College Student Virtual Assistant, $40/hr, Remote, No Degree, Night Job Live Chat Support, $50/hr, Remote, No Experience Required Weekend Customer Support, $40/hr, Remote, College Student Remote Customer Support, $40/hr, Night Job, No Experience Remote Data Entry, $40/hr, Part-Time, No Degree Required Remote Phone Job, $42/hr, Part-Time, No Experience Required Data Entry, Remote, $40/hr, Evening Job, No Degree Virtual Assistant, $40/hr, Remote, Night Shift, No Experience Remote Moderator, $40/hr, Weekend, No Degree, Part-Time Virtual Assistant, $40/hr, Weekend, Remote, No Experience Remote Data Entry, $40/hr, College Student Friendly, Part-Time Remote Data Entry, $45/hr, No Degree, Night Shift Virtual Assistant, $50/hr, Evening, Remote, College Student Remote Live Chat, $50/hr, College Student, No Experience Remote Phone Job, $42/hr, Part-Time, No Experience Required Data Entry, $40/hr, Remote, Evening, No Experience Required Data Entry, No Degree, $40/hr, Part-Time, Remote Job Customer Support, $50/hr, Remote, Evening/Night Job, No Degree Virtual Assistant, $42/hr, Remote, No Experience, Evening Customer Support, $50/hr, Remote, Evening/Night Job, No Degree Virtual Assistant, $42/hr, Remote, No Experience, Evening Virtual Assistant, $50/hr, Evening, Remote, College Student Remote Moderator, $50/hr, No Degree, Weekend, Part-Time Phone Job, $35/hr, Remote, No Degree, Part-Time, Weekend Customer Support, $42/hr, Weekend Job, Remote, No Degree Virtual Assistant, Remote, $45/hr, Evening, No Experience Live Chat Support, Remote, $42/hr, Night Shift, College Student Virtual Assistant, Remote, $40/hr, Evening, No Experience Virtual Assistant, $40/hr, Remote, No Degree, Night Job Entry Level Phone Job, $42/hr, Remote, No Degree Required Virtual Assistant, $40/hr, Remote, No Experience, Night Job Virtual Assistant, Remote, $45/hr, Evening, No Experience Remote Phone Job, $40/hr, No Degree, College Student Friendly Phone Job, $40/hr, Remote, Night Shift, No Degree Data Entry, $40/hr, Remote, Evening, No Experience Required Remote Phone Job, $45/hr, Part-Time, No Degree Required Remote Moderator, $45/hr, No Degree, Weekend Job, Part-Time Virtual Assistant, $35/hr, Weekend, No Degree, Remote Remote Customer Support, $45/hr, Part-Time, College Student Virtual Assistant, $35/hr, Weekend, No Degree, Remote Live Chat Support, $40/hr, Remote, Entry Level, Part-Time Data Entry, $40/hr, Evening Job, No Experience, Remote Virtual Assistant, $42/hr, Remote, No Experience, Evening Remote Data Entry, $40/hr, Part-Time, College Student Job Entry-Level Remote Data Entry, $35/hr, Evening Job Evening Virtual Assistant, Remote, $40/hr, No Experience Evening Virtual Assistant, Remote, $45/hr, No Experience Weekend Customer Support, $42/hr, Remote, College Student Live Chat Support, $40/hr, Remote, Entry Level, Part-Time Live Chat Support, $35/hr, Remote, No Experience Required Remote Live Chat, $50/hr, Part-Time, Evening/Night Job Virtual Assistant, No Degree, $40/hr, Remote, Part-Time Weekend Customer Support, $40/hr, Remote, College Student Phone Support, Remote, $42/hr, Evening/Night Shift Customer Support, $50/hr, Remote, Evening/Night Job, No Degree Entry Level Phone Job, $40/hr, Remote, No Degree Required Virtual Assistant, Remote, $45/hr, Evening, No Experience Remote Customer Support, $50/hr, Night Shift, No Degree Virtual Assistant, $40/hr, Remote, No Experience, Night Job Phone Support, $35/hr, Weekend, Remote, No Experience Data Entry, $45/hr, Remote, Evening, No Experience Required Data Entry, No Degree, $40/hr, Part-Time, Remote Job Virtual Assistant, No Experience, $40/hr, Remote, Part-Time Evening Virtual Assistant, Remote, $45/hr, No Experience Live Chat Support, $42/hr, Weekend, Remote, No Degree Remote Phone Support, $45/hr, Evening, No Experience Required Remote Moderator, $40/hr, No Degree, Weekend Job, Part-Time Remote Moderator, $40/hr, Part-Time, Weekend, No Degree Live Chat Support, $45/hr, Weekend, Remote, College Student Remote Phone Job, $40/hr, Part-Time, No Degree Required Remote Customer Support, $40/hr, No Degree, Evening Job Remote Phone Job, $40/hr, Night Shift, College Student Friendly Virtual Assistant, $35/hr, Part-Time, Remote, Weekend Job Phone Job, $40/hr, Remote, Night Shift, No Degree Remote Moderator, $40/hr, College Student, Weekend Job Remote Phone Job, $40/hr, Night Shift, College Student Friendly Virtual Assistant, Remote, $40/hr, Weekend, No Experience Remote Phone Support, $45/hr, Night Job, College Student Virtual Assistant, $40/hr, Remote, Night Shift, No Experience Phone Job, $50/hr, Remote, Part-Time, College Student Remote Phone Job, $35/hr, College Student, Night Shift Data Entry, Remote, $40/hr, Night Shift, No Degree Data Entry, No Degree, $40/hr, Part-Time, Remote Job Data Entry, Remote, $42/hr, Evening Job, No Degree Data Entry, $50/hr, Night Job, No Degree, Remote
The Certified Veterinary Technician (CVT) systematically gains toxicology knowledge through the APCC’s staged training and mentoring process. The CVT plays a critical role at the APCC as the first point of contact for pet owners who need assistance with pets that have been exposed to potentially dangerous substances. The environment is team oriented and supportive to set CVTs up for success in this fast paced and challenging position. Our CVTs obtain a complete history, document exposure circumstances in the electronic medical record, calculate dosages, and use in-house protocols to either manage cases or to escalate cases to a veterinarian for further management. The CVT participates in other projects and events that are established to support APCC work, further education, and enhance communication within the ASPCA.
The ASPCA supports our staff with career development, and the CVT has multiple potential career paths including Senior CVT, People Manager, and others.
This is a regional remote position. Candidate must reside within 350 miles of the ASPCA Office in Champaign, IL and be available for travel to Champaign, IL.
Additional Work Benefits
Work/life balance:
- After the 3-month training period, a standard schedule of five 8-hour shifts
- Paid vacation, sick, and personal time
- Continuing education days and allowance
- Ten paid holidays/floating holidays
- A schedule that includes half-weekends off
- Comprehensive, low-cost benefits package
Growth opportunities:
- The ASPCA has robust professional development programs to help you grow as a technician and a leader
- The ASPCA is a qualifying employer for the Public Student Loan Forgiveness program
- We are one of the largest and most impactful animal welfare organizations in the world, so you will always have a strong team to lean on for support
- Tuition assistance may be available to help employee achieve a Bachelor’s degree in Veterinary Technology or a Master’s in Toxicology
- For applicants with a bachelor’s degree: Employment at APCC is considered qualifying toxicology work experience for the American Board of Toxicology. Qualified team members may be eligible to sit for board certification after 10 years of work supervised by a toxicologist
Responsibilities:
Responsibilities include, but are not limited to:
Case Management (90%)
- Professionally manage medical cases initiated by telephone, email, and other electronic means from practicing veterinarians, animal owners, and others, involving animals that have potentially exposed to deleterious agents or diseases.
- Obtain complete case histories and provide detailed and accurate diagnostic and treatment recommendations appropriate to the professional level of the caller and based on established APCC protocols.
- Enter (type-in) information into the electronic record efficiently and accurately as conveyed during communications with caller and consultations with APCC DVMs.
- Document exposures and risks, and relay detailed treatment recommendations per protocols and verbal instructions.
- Create follow up actions to have records evaluated and closed by appropriate personnel.
- Utilize ASPCA/APCC resources to manage cases and access protocols, policies, and procedures.
- Maintain excellence in customer service and high medical record quality levels. Respond to quality assessments provided by quality assurance and management staff. Meet case management quality, customer service, and volume metric goals as set for specific levels of tenure.
- Consult the on-site experts, managers, and senior staff as needed for additional case-management information.
- Complete follow up phone calls to pet owners and veterinary clinics as needed to obtain additional information regarding outcomes on specific cases.
Training, Professional Development, and Supporting Opportunities (up to 10 %)
- Actively participate in on-site, off-site and virtual training, including attendance at monthly support staff rounds.
- Assist in supportive activities which may include development of protocols for the medical library database, contributions to APCC blog posts on toxicology related topics, participation in the staff mentorship program, and assistance with special projects as needed.
- May be assigned to other duties as necessary.
Exemplifies the ASPCA's Core Values
- Has Commitment and dedication to improving the lives of animals
- Demonstrates Ownership and feels responsible for outcomes
- Believes in Team – that we are stronger together
- Seeks to Elevate others and reimagine what is possible
- Focuses on Impact, specifically making change for animals
Additional Information
- Staff will work daytime hours during their initial training and will be moved to later shifts incrementally, following the training schedule. Once training is complete, this position will begin as an evening or late evening shift, with shifts starting at 5p CT or later. Eligibility for earlier shifts is based on seniority. Shifts are subject to change at/in the sole discretion of the ASPCA.
- This is a regional remote position. Candidate must reside within 250 miles of the ASPCA Midwest Office in Champaign, IL.
- Up to 20% travel may be required, as this position requires occasional on-site training and support.
- Veterinary Technician credentials (required) in the state of residence, i.e., CVT, LVT, RVT. Must obtain CVT credentials in Illinois within one year of hire.
