Reservations Sales Agent (work from home Arizona) ID-11634
The Team
From our call centers or their homes, contact center and reservations agents handle everything from urgent travel plan changes to mileage plan award travel. Our agents are out-of-the-box thinkers who engage each guest interaction with kindness. We want to hear from you if you can be welcoming to people from all walks of life, think on your feet, and manage a flexible schedule. In return, you’ll receive a competitive total rewards package, professional development opportunities, and other benefits that are all designed to take you places.
Entry Level Phone Job, $42/hr, Remote, No Degree Required Data Entry, $40/hr, Part-Time, Remote, Weekend Job Live Chat Support, $40/hr, Part-Time, Remote, No Degree Data Entry, $40/hr, Remote, Evening, No Experience Required Remote Phone Job, $40/hr, Part-Time, College Student Friendly Virtual Assistant, Remote, $50/hr, Part-Time, Night Shift Remote Moderator, $40/hr, College Student Friendly, Part-Time Virtual Assistant, Remote, $40/hr, Evening, No Experience Remote Phone Job, $40/hr, Part-Time, College Student Friendly Virtual Assistant, $40/hr, Remote, No Experience, Night Job Remote Phone Support, $45/hr, Evening, No Experience Required Data Entry, $45/hr, Remote, Night Shift, College Student Job Virtual Assistant, No Degree, $40/hr, Remote, Part-Time Entry-Level Remote Data Entry, $50/hr, Evening Job Data Entry, $35/hr, Night Job, No Degree, Remote Phone Support, Remote, $35/hr, No Experience, Part-Time Remote Customer Support, $40/hr, Part-Time, College Student Live Chat Support, $40/hr, Part-Time, Remote, No Degree Data Entry, $40/hr, Remote, Night Shift, College Student Job Remote Phone Job, $40/hr, Night Shift, College Student Friendly Customer Support, $40/hr, Remote, Evening, No Experience Weekend Data Entry, $45/hr, Remote, No Experience Remote Moderator, $42/hr, Part-Time, Weekend, No Degree Phone Support, $40/hr, Remote, No Experience, Evening Job Phone Support, Remote, $35/hr, No Experience, Night Shift Remote Data Entry, $45/hr, Weekend Job, College Student Data Entry, No Experience, $35/hr, Remote, College Student Remote Live Chat, $50/hr, College Student, No Experience Remote Customer Support, $40/hr, No Degree, Evening Job Virtual Assistant, $50/hr, Evening, Remote, College Student Remote Moderator, $40/hr, Weekend, No Degree, Part-Time Remote Moderator, $40/hr, Weekend, No Experience Required Data Entry, $35/hr, Night Shift, No Degree,?Remote?Job Virtual Assistant, No Experience, $42/hr, Remote, Part-Time Customer Support, $42/hr, Remote, Part-Time, No Degree Remote Data Entry, $40/hr, Part-Time, No Degree Required Data Entry, $35/hr, Night Job, No Degree, Remote Phone Job, $45/hr, Remote, Night Shift, No Degree Remote Data Entry, $40/hr, Part-Time, No Degree Required Virtual Assistant, $45/hr, No Experience, Remote, Night Job Customer Support, $35/hr, Night Job, Remote, No Experience Weekend Data Entry, $45/hr, Remote, No Experience Live Chat Support, $42/hr, Weekend, Remote, No Degree Live Chat Support, $45/hr, Weekend, Remote, College Student Part-Time Customer Support, $40/hr, Remote, College Student Data Entry, Remote, $40/hr, Night Shift, No Degree Remote Moderator, $40/hr, Weekend, No Experience Required Remote Phone Support, $40/hr, Evening, No Experience Required Live Chat Support, $45/hr, Part-Time, Remote, No Degree Weekend Data Entry, $40/hr, Remote, No Experience Phone Job, $35/hr, Remote, Part-Time, College Student Phone Job, $35/hr, Remote, No Degree, Part-Time, Weekend Phone Support, Remote, $42/hr, Evening/Night Shift Remote Moderator, $35/hr, No Degree, Weekend, Part-Time Remote Live Chat, $50/hr, College Student, No Experience Remote Live Chat, $45/hr, College Student, No Experience Remote Moderator, No Degree, $35/hr, Evening, Weekend Job Remote Phone Job, $45/hr, No Degree, College Student Friendly Data Entry, Remote, $42/hr, Evening Job, No Degree Live Chat Support, $35/hr, Remote, Night Shift, No Degree Remote Moderator, $35/hr, No Degree, Weekend, Part-Time Remote Customer Support, $40/hr, No Experience, Part-Time Remote Phone Job, $45/hr, No Degree, College Student Friendly Virtual Assistant, $40/hr, Weekend, College Student, Remote Data Entry, $40/hr, Remote, Night Job, No Degree Evening Virtual Assistant, Remote, $40/hr, No Experience Remote Customer Support, $42/hr, Night Job, No Experience Virtual Assistant, $40/hr, Remote, Weekend, Entry Level Virtual Assistant, No Degree, $40/hr, Remote, Part-Time Remote Data Entry, $40/hr, No Degree, Weekend, Night Job Virtual Assistant, $45/hr, No Experience, Remote, Night Job Remote Phone Support, $40/hr, Evening, No Experience Required Data Entry, $40/hr, Evening Job, No Experience, Remote Live Chat Support, $40/hr, Weekend, Remote, College Student Phone Support, Remote, $40/hr, Evening/Night Shift Remote Live Chat, $50/hr, College Student, No Experience Phone Support, Remote, $35/hr, No Experience, Part-Time Remote Moderator, No Degree, $50/hr, Evening, Weekend Job Phone Job, $40/hr, Remote, Night Shift, No Degree Data Entry, $45/hr, Remote, Night Shift, College Student Job
Role Summary
The Reservations Sales Agent (RSA) is responsible for assisting guests with information regarding fares, flight schedules, routings and policies at Alaska Airlines (AS), Hawaiian Airlines (HA), Horizon Air (QX), Sky West (OO) and our Alliance partners. As a member of the reservations team, this individual contributor role verifies availability of space, confirms reservations and makes appropriate changes to reservations and tickets. This is a work at home, union represented position.
Key Duties
- Perform a variety of guest service functions via multiple channels including:
- Answer incoming inquiries and match the features and benefits of Alaska Airlines and Hawaiian Airlines to the needs of the guest.
- Answer guests’ inquiries regarding all aspects of their travel on Alaska Airlines, Hawaiian Airlines, and on Horizon Air or on our travel partners.
- Make new reservations and change existing reservations on scheduled domestic and international flights, administer refunds, and handle flight recovery.
- Assist guests with technical website and mobile navigation needs.
- Handle guests’ questions, complaints, and inquiries with the highest degree of courtesy and professionalism to resolve issues with first interaction resolution.
- Operate within a variety of complex computerized systems to assist guests and daily operations.
- Proactively create a positive service-oriented environment for guests.
Job-Specific Experience, Education & Skills
Required
- 2 years of customer service or community service experience.
- Must reside and work from a remote home office within the state designated in the posting at or before the time of application. Some in-office time is required for initial training.
- Exceptional interpersonal skills, including a professional and pleasant phone demeanor, clear, pleasant, and courteous verbal and written communication using appropriate grammar, tone, and pronunciation.
- Excellent communication skills (e.g., verbal, written, and listening).
- Demonstrated proficiency and agility with adopting, utilizing and navigating new and rapidly changing technologies and applications on handheld and other multi-media devices.
- Proven ability to continually learn and understand changing job-related policies and procedures, company products, services and promotions in an efficient manner.
- Ability to work in a process-oriented environment.
- Proficiency with general computer programs, keyboard skills, and Microsoft Office applications (e.g., Word, Excel, PowerPoint, Teams and Outlook).
- Typing speed of at least 30 WPM at an efficiency of 85% or better.
- Ability and willingness to work a flexible schedule including weekends, holidays, and overtime in a 24/7/365 operation.
- Reliable, punctual attendance
- Ability to communicate in English.
- High school diploma or equivalent.
- Minimum age of 18.
- Must be authorized to work in the U.S.
Preferred
- Airline or travel industry experience.
- Spanish language proficiency.
Starting Rate
USD $19.98/Hr.
Pay Details
The starting wage for this role is specified in the job posting and represents the minimum pay for this position. During training and while working in the office, this will be the applicable rate. After completing training and transitioning to remote work, the wage may be adjusted to align with the local minimum wage of your remote work location (home address). However, the pay will never be lower than the rate listed in the job posting, regardless of local minimum wage requirements.
