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Call Center Nurse RN - Part Time - Remote ID-11540

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by diversity and inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health equity on a global scale. Join us to start Caring. Connecting. Growing together.

The Call Center Nurse RN is responsible for providing comprehensive clinical services to our customers located throughout the U.S. and may require multiple licenses to practice across various states. Services provided to our customers include but are not limited to the following telephonic services: clinical triage, transitions of care, medication adherence and reconciliation, management of gaps in care, and other care extension services. The Call Center Nurse assists and guides patients toward self-management and behavior modifications that result in improved patient outcomes. The Call Center Nurse is the primary point of contact for multiple disciplines. Success is measured in terms of improved patient outcomes, prevention of patient adverse events and satisfied customers, meeting or exceeding quality measures, producing consistent and high-quality work, and collaboration with other care team members. The Call Center Nurse is an experience nurse, able to perform tasks independently and once trained, without guidance. This person can provide education to patients, deploying best practices and standard workflow in their daily activities with the ability to apply their expertise across the various areas of responsibility, understanding how their interactions with patients affect customer satisfaction and can make recommendations to improve processes.

Positions in this family require a current, unrestricted nursing license (RN) in the applicable state, as indicated in the function description and/or title.

This is a PART TIME position working 7:30am - 6pm Eastern 2 days per week - either Mon and Friday OR Wednesday and Thursday.

You’ll enjoy the flexibility to work remotely * from anywhere within the U.S. as you take on some tough challenges.

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  • Provide remote telephonic nursing support to patients, caregivers, and healthcare providers
  • Assess and triage patient calls to determine urgency of medical needs
  • Offer medical advice, guidance, and education to patients and caregivers regarding treatment plans, medication management, and self-care techniques
  • Collaborate with healthcare professionals to coordinate patient care and follow-up
  • Document patient interactions, assessments, and recommendations accurately and timely in electronic health records systems
  • Adhere to established protocols, guidelines, and best practices for telephonic nursing
  • Maintain patient confidentiality and privacy in accordance with HIPPA regulations
  • Participate in ongoing training and professional development activities to stay updated on medical advancements and best practices in telehealth
  • Contribute to quality improvement initiatives to enhance the delivery of telephonic nursing services
  • Provide exceptional customer service and support to ensure a positive experience for patients and clients
  • Ability to adapt nursing interventions and care plans to meet the individualized needs and preferences of diverse patients across the continuum of care
  • Demonstrates the ability to meet deadlines independently and efficiently, requiring minimal to no supervision
  • Actively engage in collaborative efforts within nursing team to ensure seamless communication, shared knowledge, and coordinated patient care delivery
  • Utilizes extensive expertise in chronic illnesses and medication management to effectively treat diseases
  • Works with supervisors to solve more complex problems

You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications

  • Registered Nurse (RN) with a current, active, and unrestricted RN License in PA (state specific or compact)
  • 3+ years of clinical nursing experience
  • Experience with electronic medical records system(s)
  • Proven proficiency using MS Office Suite (i.e. Teams, Outlook, Word, Excel)
  • Ability to work PT hours (7:30am - 6PM EST) on either Monday and Friday OR Wednesday and Thursday

Preferred Qualifications

  • Telehealth nursing experience
  • Experience with Cerner
  • All employees working remotely will be required to adhere to UnitedHealth Group’s Telecommuter Policy.

The hourly range for this role is $28.61 to $56.06 per hour based on full-time employment. Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. UnitedHealth Group complies with all minimum wage laws as applicable. In addition to your salary, UnitedHealth Group offers benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with UnitedHealth Group, you’ll find a far-reaching choice of benefits and incentives.

Application Deadline: This will be posted for a minimum of 2 business days or until a sufficient candidate pool has been collected. Job posting may come down early due to volume of applicants.

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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

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This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...

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