Wayfair careers remote ID-11549
Position Scope
Hours for the Position: Must be able to work an 8-hour-shift between the business hours of 9a-9p EST. Flexibility is required to meet business needs. Must be open to work evenings.
Nurse Case managers are healthcare professionals, who serve as customer advocates to coordinate, support, and guide care for our customers, families, and caregivers to assist with navigating through the healthcare journey.
Additionally, the candidate will be responsible for the adoption and demonstration of the Care Solutions cultural beliefs. They will be responsible for role modeling the six cultural beliefs to drive personal accountability and organizational results.
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Remote Phone Support, $40/hr, Night Job, College Student
Remote Data Entry, $40/hr, College Student Friendly, Part-Time
Virtual Assistant, $35/hr, Evening, Remote, College Student
Virtual Assistant, $42/hr, Evening, Remote, No Degree
Remote Phone Job, $42/hr, Part-Time, College Student Friendly
Virtual Assistant, Remote, $40/hr, Weekend, No Experience
Remote Phone Job, $40/hr, Part-Time, College Student Friendly
Live Chat Support, $35/hr, Remote, Night Shift, No Degree
Remote Data Entry, $40/hr, College Student Friendly, Part-Time
Data Entry, $40/hr, Part-Time, Remote, Weekend Job
Remote Customer Support, $45/hr, No Degree, Evening Job
Remote Data Entry, $40/hr, Weekend Job, College Student
Remote Virtual Assistant, $40/hr, Evening, Part-Time Job
Data Entry, Remote, $42/hr, Evening Job, No Degree
Remote Data Entry, $50/hr, No Experience, Evening/Night Job
Virtual Assistant, $40/hr, Evening, Remote, No Degree
Virtual Assistant, $40/hr, Remote, No Experience, Evening
Remote Moderator, $40/hr, College Student, Weekend Job
Virtual Assistant, $35/hr, Weekend, No Degree, Remote
Data Entry, $50/hr, Night Job, No Degree, Remote
Virtual Assistant, Remote, $50/hr, Part-Time, Night Shift
Virtual Assistant, $40/hr, Weekend, Remote, No Experience
Customer Support, $35/hr, Remote, Evening/Night Job, No Degree
Data Entry, $35/hr, Remote, Evening Job, College Student
Customer Support, $50/hr, Remote, Evening/Night Job, No Degree
Evening Virtual Assistant, Remote, $45/hr, No Experience
Remote Data Entry, $40/hr, No Degree, Weekend, Night Job
Customer Support, $50/hr, Remote, Evening/Night Job, No Degree
Live Chat Support, $42/hr, Weekend, Remote, No Degree
Data Entry, No Experience, $50/hr, Remote, College Student
Phone Job, $45/hr, Remote, Night Shift, No Degree
Virtual Assistant, $35/hr, Remote, Part-Time, Evening Job
Remote Live Chat, $50/hr, College Student, No Experience
Remote Data Entry, $45/hr, No Degree, Night Shift
Virtual Assistant, $45/hr, Remote, No Experience, Night Job
Data Entry, $40/hr, Remote, Evening, No Experience Required
Remote Moderator, $40/hr, Part-Time, Weekend, No Degree
Remote Live Chat, $35/hr, College Student, No Experience
Remote Customer Support, $42/hr, Night Job, No Experience
Virtual Assistant, $50/hr, Part-Time, Remote, Weekend Job
Phone Support, $40/hr, Remote, No Experience, Evening Job
Evening Virtual Assistant, Remote, $45/hr, No Experience
Remote Phone Job, $42/hr, Night Shift, College Student Friendly
Data Entry, No Experience, $50/hr, Remote, College Student
Virtual Assistant, $40/hr, Weekend, Remote, No Experience
Phone Support, $35/hr, Weekend, Remote, No Experience
Remote Customer Support, $40/hr, Weekend, No Experience
Virtual Assistant, $42/hr, Remote, No Experience, Evening
Weekend Customer Support, $42/hr, Remote, College Student
Virtual Assistant, $40/hr, Evening, Remote, No Degree
Virtual Assistant, $50/hr, Remote, Part-Time, Evening Job
Virtual Assistant, $35/hr, Remote, Part-Time, Evening Job
Virtual Assistant, $40/hr, Remote, Night Shift, No Experience
Remote Moderator, $40/hr, Weekend, No Degree, Part-Time
Live Chat Support, Remote, $42/hr, Night Shift, College Student
Remote Customer Support, $42/hr, Weekend, No Experience
Remote Moderator, $40/hr, College Student, Weekend Job
Data Entry, Remote, $40/hr, Night Shift, No Degree
Phone Support, Remote, $50/hr, No Experience, Part-Time
Virtual Assistant, $40/hr, Remote, No Degree, Night Job
Remote Customer Support, $50/hr, Night Shift, No Degree
Evening Virtual Assistant, Remote, $40/hr, No Experience
Data Entry, $45/hr, Remote, Night Shift, College Student Job
Remote Customer Support, $40/hr, No Degree, Evening Job
Remote Customer Support, $40/hr, No Experience, Part-Time
Virtual Assistant, No Degree, $45/hr, Remote, Part-Time
Virtual Assistant, $40/hr, Remote, Weekend, No Degree
Virtual Assistant, $40/hr, Remote, Weekend, Entry Level
Data Entry, $35/hr, Remote, Evening Job, College Student
Data Entry, $40/hr, Part-Time, Remote, Weekend Job
Data Entry, $40/hr, Part-Time, Remote, Weekend Job
Remote Moderator, $35/hr, No Degree, Weekend, Part-Time
Live Chat Support, Remote, $40/hr, Night Shift, College Student
Data Entry, $40/hr, Remote, Night Job, No Degree
Virtual Assistant, $45/hr, No Experience, Remote, Night Job
Remote Phone Support, $45/hr, Night Job, College Student
Virtual Assistant, No Degree, $45/hr, Remote, Part-Time
Live Chat Support, Remote, $42/hr, Night Shift, College Student
Phone Job, $35/hr, Remote, Part-Time, College Student
Remote Data Entry, $42/hr, Evening/Night Job, No Experience
Remote Phone Job, $50/hr, College Student, Night Shift
Virtual Assistant, Remote, $45/hr, Evening, No Experience
Remote Live Chat, $35/hr, Part-Time, Evening/Night Job
Virtual Assistant, No Experience, $40/hr, Remote, Weekend
Phone Job, $35/hr, Remote, No Degree, Part-Time, Weekend
Remote Phone Job, $42/hr, Part-Time, No Experience Required
Remote Customer Support, $40/hr, No Degree, Evening Job
Remote Moderator, $35/hr, No Degree, Weekend, Part-Time
Live Chat Support, $50/hr, Remote, Night Shift, No Degree
Virtual Assistant, $40/hr, Remote, No Experience, Night Job
Entry Level Phone Job, $40/hr, Remote, No Degree Required
Weekend Customer Support, $42/hr, Remote, College Student
Remote Phone Support, $40/hr, Evening, No Experience Required
Remote Data Entry, $40/hr, Part-Time, College Student Job
Customer Support, $50/hr, Remote, Evening/Night Job, No Degree
Remote Customer Support, $40/hr, Night Job, No Experience
Remote Customer Support, $40/hr, Weekend, No Experience
Live Chat Support, $50/hr, Remote, No Experience Required
Virtual Assistant, $50/hr, Evening, Remote, College Student
Data Entry, Remote, $40/hr, Evening Job, No Degree
Weekend Data Entry, $40/hr, Remote, No Experience
Phone Job, $35/hr, Remote, No Degree, Part-Time, Weekend
Data Entry, $35/hr, Night Job, No Degree, Remote
Phone Support, Remote, $35/hr, No Experience, Part-Time
Remote Data Entry, $40/hr, College Student Friendly, Part-Time
Customer Support, $50/hr, Night Job, Remote, No Experience
Data Entry, $45/hr, Remote, Evening, No Experience Required
Phone Support, $45/hr, Remote, No Experience, Evening Job
Remote Customer Support, $42/hr, Weekend, No Experience
- Customer Strong: I deliver world-class experiences for all my customers.
- Me to We: I take accountability to trust, partner, and deliver.
- Own It: I see a need and deliver value because I care.
- Evolve and Adapt: I learn and adapt to meet evolving business needs.
- Be Bold: I pioneer and think broadly to solve challenges.
- Take Care: I prioritize self-care and act with compassion toward colleague.
Day in the Life Responsibilities
- Collaborates with customer in creation of care plan and documents plan in medical management system.
- Partners with each customer to establish goals and interventions to meet the customer's needs.
- Establishes plan of care in conjunction with the customer and provider then document into a medical management system.
- Utilizes motivational interviewing, behavior change, and shared decision making to help customers achieve optimal health and well-being.
- Empowers customers with skills to enhance interaction with their providers.
- Interfaces with the customer, family members/caregivers, providers, and internal partners to coordinate the needs of the customer through telephonic, email, text, and chat interactions.
- Collaborates with nutritionist, pharmacist, behavioral clinician, Medical Director and customer's provider and other Cigna Medical Management programs to provide whole-person health support.
- Tracks daily activities to trend volume and outcomes.
- Follows standard operating procedures.
- Toggles between multiple systems and applications.
- Research relevant topics in health promotion and disease prevention, as required for specific customers.
- Prioritizes work to meet commitments aligned with organizational goals.
- Understands and adheres to Case Management performance measures to deliver on key results.
- Completes training within the communicated time limit as required per role.
- Demonstrates evidence of continuing education to maintain clinical expertise and certification as appropriate.
Minimum requirements
- Active unrestricted Registered Nurse (RN) license in state or territory of the United States.
- Minimum of two years full-time direct patient care setting as an RN required.
- Must be flexible to work days or evenings based on business needs
Preferred requirements
- For non-standard shift positions/State License Requirements: Available to work (Evenings after 11:30 a.m.) with a 12% shift differential.
- Must have an active and unencumbered RN License in the State of Residence
- Within four (4) years of hire as a case manager will possess a URAC-recognized certification in case management.
- Excellent communication skills including telephonic (verbal) and digital (messaging, emails).
- Skilled in clinical acumen to form a judgement and act.
- Strong computer skills in Microsoft word, Excel, Outlook, and ability to perform thorough internet research.
- Ability to recognize, address and resolve conflicts in a professional, collaborative manner.
- Demonstrates sensitivity to culturally diverse situations, participants, and customers.
- Demonstrates effective organizational skills and flexibility to meet the business needs.
- Adapts approach and demeanor in real time to match the shifting demands of different situations.
- Ability to manage multiple, complex situations in a fast-paced environment collaborating with clinical and other business partners.
- Some roles may require on-site meetings or audits twice a year required
If you will be working at home occasionally or permanently, the internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload.
For this position, we anticipate offering an annual salary of 76,600 - 127,600 USD / yearly, depending on relevant factors, including experience and geographic location.
This role is also anticipated to be eligible to participate in an annual bonus plan.
We want you to be healthy, balanced, and feel secure. That's why you'll enjoy a comprehensive range of benefits, with a focus on supporting your whole health. Starting on day one of your employment, you'll be offered several health-related benefits including medical, vision, dental, and well-being and behavioral health programs. We also offer 401(k) with company match, company paid life insurance, tuition reimbursement, a minimum of 18 days of paid time off per year and paid holidays. For more details on our employee benefits programs, visit Life at Cigna Group.
About Cigna Healthcare
Cigna Healthcare, a division of The Cigna Group, is an advocate for better health through every stage of life. We guide our customers through the health care system, empowering them with the information and insight they need to make the best choices for improving their health and vitality. Join us in driving growth and improving lives.
Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws.
If you require reasonable accommodation in completing the online application process, please email: SeeYourself@cigna.com for support. Do not email SeeYourself@cigna.com for an update on your application or to provide your resume as you will not receive a response.
The Cigna Group has a tobacco-free policy and reserves the right not to hire tobacco/nicotine users in states where that is legally permissible. Candidates in such states who use tobacco/nicotine will not be considered for employment unless they enter a qualifying smoking cessation program prior to the start of their employment. These states include: Alabama, Alaska, Arizona, Arkansas, Delaware, Florida, Georgia, Hawaii, Idaho, Iowa, Kansas, Maryland, Massachusetts, Michigan, Nebraska, Ohio, Pennsylvania, Texas, Utah, Vermont, and Washington State.
Qualified applicants with criminal histories will be considered for employment in a manner consistent with all federal, state and local ordinances.