Lead Senior Technical Support Engineer - Streaming & CDN ID-11657
About the Role:
In this pivotal role as a Lead Senior Technical Support Engineer, you will mentor and guide a dynamic support team while actively engaging in resolving complex technical challenges. You will be the linchpin between leadership and technical troubleshooting, managing escalated issues, enhancing processes, and ensuring that our customers receive top-notch service satisfaction.
The Company
Our client is an innovative provider of cost-effective secondary CDN solutions, dedicated to improving streaming quality and minimizing latency. This is accomplished through strategic partnerships with ISPs and cutting-edge monitoring tools.
Benefits & Opportunities
- Become a key player in a team where your contributions truly matter.
- Join a company that is revitalizing its C-Suite for enhanced leadership.
- Step into the promising field of CDN, a rapidly growing sector within the media industry.
To be successful you'll need to have
- Proven experience in technical support roles in a fast-paced B2B SaaS environment.
- In-depth knowledge of CDN and streaming technologies.
- Demonstrated leadership experience in managing, training, and developing technical support teams.
Interested to know more?
If you are eager to learn more about this exciting opportunity, please send your CV to sara@neuco-group.com so we can set up a time for a confidential discussion.
Keywords if all these are resonating, this could be the job for you!!
CDN - Streaming - L2 Support - L3 Support - Networking - Troubleshooting - Content Delivery Networks - Streaming - B2B
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