CS Capacity Planner Outsourcing ID-11358
Description
Amazon.com is an equal opportunity employer and strives to be Earth's most customer-centric company where people can find and discover virtually anything they want to buy online. By giving customers more of what they want - low prices, vast selection, and convenience - Amazon.com continues to grow and evolve as a world-class e-commerce platform. Amazon's evolution from Web site to e-commerce partner to development platform is driven by the spirit of innovation that is part of the company's DNA. The world's brightest technology minds come to Amazon.com to research and develop technology that improves the lives of shoppers and sellers around the world.
Data Entry, Remote, $40/hr, Night Shift, No Degree Remote Phone Support, $45/hr, Night Job, College Student Virtual Assistant, $40/hr, Remote, No Experience, Night Job Data Entry, Remote, $40/hr, Evening Job, No Degree Remote Data Entry, $40/hr, College Student Friendly, Part-Time Data Entry, $50/hr, Night Shift, No Degree, Remote Job Weekend Customer Support, $40/hr, Remote, College Student Phone Job, $40/hr, Remote, Night Shift, No Degree Remote Phone Job, $42/hr, Part-Time, College Student Friendly Customer Support, $50/hr, Night Job, Remote, No Experience Virtual Assistant, $40/hr, Evening, Remote, No Degree Remote Moderator, $40/hr, Weekend, No Degree, Part-Time Customer Support, $50/hr, Night Job, Remote, No Experience Remote Data Entry, $40/hr, Evening/Night Job, No Experience Remote Moderator, $40/hr, College Student Friendly, Part-Time Data Entry, $40/hr, Remote, Night Shift, College Student Job Remote Customer Support, $40/hr, No Degree, Evening Job Entry-Level Remote Data Entry, $50/hr, Evening Job Virtual Assistant, No Experience, $42/hr, Remote, Weekend Remote Customer Support, $40/hr, Part-Time, College Student Customer Support, $42/hr, Remote, Evening, No Experience Part-Time Data Entry, $45/hr, Remote, College Student Friendly Data Entry, No Experience, $35/hr, Remote, College Student Virtual Assistant, $42/hr, Remote, No Experience, Evening Evening Virtual Assistant, Remote, $40/hr, No Experience Remote Moderator, $42/hr, Part-Time, Weekend, No Degree Part-Time Data Entry, $45/hr, Remote, College Student Friendly Data Entry, $45/hr, Remote, Night Job, No Degree Virtual Assistant, $40/hr, Remote, No Degree, Night Job Remote Phone Support, $45/hr, Evening, No Experience Required Remote Phone Job, $42/hr, Night Shift, College Student Friendly Data Entry, $35/hr, Night Job, No Degree, Remote Remote Data Entry, No Experience, $40/hr, Part-Time Virtual Assistant, $40/hr, Remote, No Degree, Night Job Live Chat Support, $35/hr, Remote, No Experience Required Data Entry, $45/hr, Remote, Night Job, No Degree Remote Moderator, $45/hr, No Degree, Weekend Job, Part-Time Live Chat Support, $42/hr, Weekend, Remote, No Degree Weekend Data Entry, $45/hr, Remote, No Experience Live Chat Support, $45/hr, Part-Time, Remote, No Degree Virtual Assistant, No Experience, $42/hr, Remote, Weekend Live Chat Support, $40/hr, Weekend, Remote, No Degree Customer Support, $42/hr, Weekend Job, Remote, No Degree Remote Customer Support, $42/hr, Night Job, No Experience Phone Support, Remote, $42/hr, Evening/Night Shift Remote Data Entry, $40/hr, Evening/Night Job, No Experience Remote Moderator, $35/hr, No Degree, Weekend, Part-Time Virtual Assistant, No Experience, $42/hr, Remote, Weekend Virtual Assistant, $50/hr, Evening, Remote, College Student Remote Virtual Assistant, $40/hr, Evening, Part-Time Job Virtual Assistant, $35/hr, Weekend, No Degree, Remote Customer Support, $50/hr, Remote, Evening/Night Job, No Degree Remote Phone Support, $45/hr, Evening, No Experience Required Virtual Assistant, $35/hr, Weekend, No Degree, Remote Remote Live Chat, $50/hr, College Student, No Experience Remote Customer Support, $42/hr, Night Job, No Experience Remote Phone Job, $40/hr, Part-Time, No Degree Required Live Chat Support, $50/hr, Remote, No Experience Required Live Chat Support, $50/hr, Remote, No Experience Required Virtual Assistant, $40/hr, Remote, Weekend, Entry Level Phone Support, $50/hr, Weekend, Remote, No Experience Data Entry, $50/hr, Remote, Evening Job, College Student Phone Support, Remote, $40/hr, Evening/Night Shift Remote Live Chat, $40/hr, Weekend, No Degree, Part-Time Remote Live Chat, $35/hr, College Student, No Experience Virtual Assistant, Remote, $35/hr, Part-Time, Night Shift Remote Moderator, $42/hr, Weekend, No Experience Required Virtual Assistant, $40/hr, Evening, Remote, College Student Weekend Data Entry, $40/hr, Remote, No Experience Entry-Level Remote Data Entry, $50/hr, Evening Job Remote Phone Job, $40/hr, Part-Time, No Experience Required Part-Time Data Entry, $40/hr, Remote, College Student Friendly Remote Phone Support, $40/hr, Evening, No Experience Required Entry-Level Remote Data Entry, $50/hr, Evening Job Remote Phone Job, $42/hr, Part-Time, College Student Friendly Remote Data Entry, No Experience, $40/hr, Part-Time Data Entry, No Degree, $45/hr, Part-Time, Remote Job Virtual Assistant, $42/hr, Remote, Weekend, No Degree Remote Customer Support, $42/hr, Weekend, No Experience Virtual Assistant, No Degree, $40/hr, Remote, Part-Time Remote Moderator, No Degree, $35/hr, Evening, Weekend Job Data Entry, $40/hr, Remote, Night Job, No Degree Remote Moderator, $40/hr, Weekend, No Degree, Part-Time Remote Moderator, $40/hr, No Degree, Weekend Job, Part-Time Virtual Assistant, $50/hr, Weekend, No Degree, Remote Remote Phone Job, $45/hr, No Degree, College Student Friendly Virtual Assistant, Remote, $42/hr, Weekend, No Experience Data Entry, No Experience, $50/hr, Remote, College Student Part-Time Customer Support, $40/hr, Remote, College Student Live Chat Support, $50/hr, Remote, Night Shift, No Degree Customer Support, $35/hr, Night Job, Remote, No Experience Data Entry, $45/hr, Remote, Night Job, No Degree Customer Support, $35/hr, Night Job, Remote, No Experience Customer Support, $50/hr, Night Job, Remote, No Experience Data Entry, $50/hr, Night Shift, No Degree, Remote Job Remote Phone Support, $40/hr, Evening, No Experience Required Remote Moderator, $40/hr, Part-Time, Weekend, No Degree Remote Customer Support, $40/hr, No Experience, Part-Time Remote Data Entry, $42/hr, Evening/Night Job, No Experience Remote Customer Support, $40/hr, Weekend, No Experience Phone Job, $50/hr, Remote, No Degree, Part-Time, Weekend Entry-Level Remote Data Entry, $50/hr, Evening Job Phone Support, $35/hr, Weekend, Remote, No Experience Remote Phone Job, $40/hr, Part-Time, College Student Friendly Remote Phone Support, $45/hr, Evening, No Experience Required Customer Support, $35/hr, Remote, Evening/Night Job, No Degree Virtual Assistant, No Experience, $40/hr, Remote, Part-Time Remote Data Entry, No Experience, $40/hr, Part-Time Customer Support, $35/hr, Remote, Evening/Night Job, No Degree Phone Support, Remote, $50/hr, No Experience, Night Shift Remote Data Entry, $42/hr, Evening/Night Job, No Experience Live Chat Support, $40/hr, Weekend, Remote, No Degree Remote Moderator, $42/hr, Part-Time, Weekend, No Degree Data Entry, $45/hr, Remote, Night Job, No Degree Virtual Assistant, $42/hr, Remote, Weekend, No Degree Virtual Assistant, $35/hr, Evening, Remote, College StudentAt Amazon, we're working to be the most customer-centric company on earth. To get there, we need exceptionally talented, bright, and driven people. If you'd like to help us build the place to find and buy anything online, this is your chance to make history. Amazon Worldwide Capacity Planning is looking for an exceptional analyst who is passionate about raising the performance bar, can work closely with multiple stakeholders in different geographies, and has the ability to drive new innovations in the customer service industry.
Key job responsibilities
The successful candidate will work in lock-step with multiple business teams, CS Operations, Global Outsourcing, Program Management and CS Finance. They will:
-
Manage the Global Outsourcing (GO) capacity planning for Europe Network by working closely with partner network to manage the long-term/short-term capacity planning processes for GO.
-
Collaborate and closely communicate with GO Vendor Management team, Headcount Planning, Capacity Planning, GO Finance and program teams to ensure smooth execution of capacity planning processes.
-
Build optimal contact volume allocation plan for the outsourcing partner network by managing trade-offs between quality, productivity, and cost.
-
Coordinate with internal and outsourcing network operation teams to meet business service levels.
-
Mitigate capacity risks by managing dependencies across multiple sites and geographies. Clearly communicate dependencies and manage/track expectations.
-
Manage the reporting and analysis of daily, weekly, and monthly reporting of key performance indicators for Europe GO.
-
Clearly communicate dependencies to the right stakeholders and manage/track expectations.
-
Participate in global customer service initiatives and project roll outs to cater to growing business needs.
-
Contribute to the automation and standardisation projects within the Worldwide Capacity Planning organisation.
About the team
In Capacity Planning Global Outsourcing (GOCP), our vision is to engineer the most flexible and reliable customer service network, that is scalable and efficient. GOCP’s mission is to constantly enable best customer experience through strategic planning, engineering reliability and partnering with the world’s largest outsourced customer service network.
Basic Qualifications
• Senior experience in Capacity Planning or related field
• Experience in business or financial analysis experience
• Advanced Excel and big data experience
• Excellent communication (verbal and written) and interpersonal skills and an ability to effectively communicate with both business and technical teams.
• Proven problem solving skills, project management skills, attention to detail, and exceptional organizational skills
Preferred Qualifications
• Bachelor's degree in mathematics, statistics, computer science, engineering, economics or related field
• Operations research or BPO experience
• Experience working with supply chain planning or customer service planning function/ tools.
• Some programming experience is a plus to automate tools whenever appropriate
• Lean-Six Sigma Black Belt
• Ability to deal with ambiguity and competing objectives in a fast paced environment while delivering results
Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice ( https://www.amazon.jobs/en/privacy_page ) to know more about how we collect, use and transfer the personal data of our candidates.
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.
