Patient Care Technician Lakewood ID-11168
About the position
The Patient Care Technician (PCT) position at The Little Clinic is designed to enhance patient flow and ensure a positive patient experience under the guidance of the on-duty nurse practitioner or physician assistant. The role involves performing administrative tasks, including electronic health record documentation, while embodying the company's core values of respect, honesty, integrity, diversity, inclusion, and safety. The PCT plays a crucial role in supporting the healthcare team in delivering high-quality, affordable healthcare in retail settings, focusing on health promotion, illness treatment, and patient education.
Responsibilities
- Maximize patient flow through the clinic while providing an excellent patient experience.
- Perform administrative tasks, including electronic health record (EHR) documentation, in accordance with company policy.
- Greet customers or potential patients in the clinic area.
- Clean and organize the clinic space daily, including examination rooms and equipment disinfection.
- Answer questions while adhering to HIPAA guidelines.
- Utilize Patient Queue, Appointment Tool, and Patient Kiosk systems to manage waiting room flow.
- Complete the registration process for patients and verify their identity using government-issued sources.
- Determine method of payment and collect payments, logging them in the EHR.
- Collect insurance information from patients and log it in the EHR.
- Obtain vital signs and patient history, entering data in the EHR.
- Provide guidance to waiting patients on registration, wait times, and services.
- Answer phones and respond to patient/provider inquiries, completing daily callbacks as per policy.
- Participate in off-site events as needed.
- Prepare weekly supply orders for provider approval and manage laboratory specimens for shipping.
- Assist the provider in obtaining specimens for testing as directed, if qualified.
Requirements
- Minimum High School Diploma or GED.
- Basic computer skills.
- Excellent administrative, communication, and organizational skills with high attention to detail.
- Basic math skills (counting, addition, and subtraction).
- Ability to work cooperatively in a fast-paced, team-based environment.
- Excellent customer service, organizational, and task-management skills.
Nice-to-haves
- Previous experience in retail, customer service, or healthcare.
- Knowledge of infection control practices.
Benefits
- Competitive benefits and rewards.
- Ongoing opportunities for growth and development.
