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REMOTE - Live Chat Agent ID-5851

Live Chat Agent – DartNode.com

Location: Remote

Job Type: Full-time / Part-time

Compensation: Competitive, based on experience

About DartNode

DartNode.com is a global cloud and dedicated server provider focused on delivering high-performance hosting solutions with a self-service model. Our infrastructure spans multiple datacenter locations, serving a diverse range of customers, from startups and developers to enterprises in aerospace and other industries. As we continue to grow, we're looking for a Live Chat Agent to help assist and guide customers through their journey with DartNode.

Role Overview

As a Live Chat Agent, you will be the first point of contact for customers visiting DartNode.com. You’ll provide real-time support, answer product and service-related inquiries, and help guide customers in selecting the best hosting solutions for their needs. This role is ideal for a self-starter who can quickly learn our product offerings and assist in closing sales.

Key Responsibilities

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  • Monitor and respond to live chat inquiries on DartNode.com.
  • Assist customers in selecting the right hosting plans based on their needs.
  • Answer general questions about DartNode’s products, services, and policies.
  • Provide guidance to both new and existing customers.
  • Identify sales opportunities and help close deals through effective communication.
  • Escalate technical issues to the appropriate teams when necessary.
  • Maintain a professional and friendly tone while engaging with customers.

Requirements

  • Strong written communication skills in English.
  • Ability to quickly learn and understand DartNode’s products and services.
  • Sales-oriented mindset with a focus on helping customers find the right solutions.
  • Ability to work independently and manage multiple conversations simultaneously.
  • Experience in customer service, sales, or live chat support (preferred but not required).
  • Comfortable working remotely with a stable internet connection.

Why Join DartNode?

  • Work with a growing global cloud provider.
  • Flexible work hours and remote-friendly environment.
  • Opportunity to grow within the company and expand your technical knowledge.
  • Competitive pay and potential for performance-based incentives.

If you're a proactive communicator who enjoys helping customers and closing sales, we’d love to hear from you!

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