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Member Care, Social Media ID-5947

Summary

We are looking for a dynamic social media representative to join our company. In this role, you'll be in

charge of communicating with customers via social media platforms, outbound calls, working with the

member care team to create social media strategies, and attending any meetings pertaining to social media

to represent our company. To ensure success as a social media representative, you should know how to

effectively use various social media platforms, tools, and technologies. Ultimately, an outstanding social

media representative should be a goal-orientated individual with a solid understanding of the customer

experience.

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Essential Duties And Responsibilities
  • Attending to all customer queries, concerns, and comments posted to the company's social media

platforms.

  • Liaising with supervisors, managers, and the member care team to meet and exceed customer

expectations.

  • Reviewing all social media posts for accuracy and ensuring inappropriate content is removed.
  • Working with the member care team to develop comprehensive social media strategies.
  • Maintaining a working knowledge of company products to effectively communicate with

customers.

  • Attending social media-related meetings as required to represent the company.
  • Creating and maintaining strong relationships with company partners and external stakeholders.
  • Staying informed on social media trends, innovations, and changes.
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