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Part-Time Remote Customer Service Representative ID-5504

Full Job Description

About Us:

At Drag & Fly Tours, we don’t just give sightseeing tours—we deliver an unforgettable experience! Our drag queen-hosted tours blend Palm Springs’ rich history with the sparkle and sass of drag artistry. Our mobile theater production is filled with comedy, music, live narration, and dazzling video vignettes—all led by legendary queens who bring the city’s stories to life with fabulous flair.

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We’re a startup on the rise, passionate about celebrating the vibrant culture of Palm Springs in a way that’s bold, fun, and fabulously unique. As we continue to grow, we’re looking for a dynamic Remote Customer Service Representative to join our team and be part of this exciting journey. There’s room for growth for the right person who brings enthusiasm, creativity, and a love for all things drag!

Position Overview:

As a Remote Customer Service Representative, your primary responsibility will be to provide exceptional support to our guests with a friendly, engaging, and professional attitude. This includes answering the company phone, responding to voicemails, emailing guests who have questions about our drag queen-hosted tours, and managing bookings using our reservation management system. You’ll play a crucial role in maintaining a smooth guest experience from start to finish.

This role is part-time, with about 2 hours per day, 5 days a week. You’ll have flexible scheduling during the week, but weekend availability may be required occasionally. The job can flex from 10 hours up to 15 hours a week during busy periods. It’s the perfect fit for someone who loves engaging with people, is tech-savvy, and can commit to supporting our guests during peak times.

Key Responsibilities:

  • Email Correspondence: Respond to guest inquiries via email, ensuring clear communication and timely follow-up.
  • Voicemail Management: Listen to voicemails promptly and return calls with professionalism and enthusiasm.
  • Reservation Management: Book and manage reservations using our reservation management system, ensuring accuracy and a smooth guest experience.
  • Customer Assistance: Assist guests with booking questions, cancellation policies, and general tour information.
  • Problem Resolution: Address guest concerns with empathy and efficiency, escalating issues when necessary.
  • Maintain Brand Voice: Communicate in a manner that reflects the fun, engaging, and fabulous personality of Drag & Fly Tours.

Qualifications:

  • Experience: Previous customer service experience preferred, especially in a remote setting or tourism/hospitality industry.
  • Reservation Management Skills: Experience using a reservation management system is a plus
  • Google Workspace: Experience with gmail, google voice is as plus
  • Communication Skills: Excellent written and verbal communication skills with a friendly, professional tone.
  • Tech Savvy: Comfortable using email platforms, VoIP phone systems, and other digital communication tools.
  • Attention to Detail: Strong organizational skills to manage multiple inquiries and follow-ups efficiently.
  • Availability: about 2 hours per day, 5 days a week, with flexible weekday hours and occasional required weekends.
  • Personality: Positive, outgoing, and passionate about creating memorable guest experiences.
  • Drag Fan: Must be a fan of drag culture and appreciate the art of drag—enthusiasm for the queens is a must!

Perks of Joining Our Team:

  • Flexible, part-time hours you can manage from the comfort of your home.
  • Be part of a fun, dynamic team that celebrates inclusivity, entertainment, and all things fabulous.
  • Opportunity to learn about the vibrant culture and history of Palm Springs—from the queens who know it best!
  • Room for growth within a fast-growing startup.
  • Work for a company that values creativity, individuality, and the art of drag
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