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Customer Service Coordinator – CENTURY SPRINGS – Mukwonago, WI ID-5496

We are looking for full-time person to join our growing team. We provide delivery services for bottled water to businesses and homes throughout Wisconsin and Illinois. Outstanding service to our customers is what we’re known for. We provide the tools, training and environment that allow our employees to make customers happy.

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Responsibilities and Duties

There are three areas of responsibility for this position:

1) Customer Service (Phone, Email, Website live chat) – This position is responsible for handling customer service requests in an efficient, accurate and friendly manner. You should enjoy making customers happy. During daily interaction with customers provide exceptional customer service by supplying service information and answering inquiries.

2) Coordination of Delivery Drivers – Interact and coordinate service with delivery drivers, route managers to ensure accurate and timely servicing of customers.

3) Office Admin – This position is also responsible for updating customer records, processing customer payments, producing reports for delivery drivers & preparing supporting materials for sales.

Qualifications and Skills

  • Professional & Energetic
  • Friendly, outgoing customer service skills
  • Ability to multi-task and pay attention to details
  • Demonstrated problem solving skills
  • Ability to work as part of a team to serve customers
  • Computer skills (Windows, Word, Excel, Email)
  • Basic accounting/bookkeeping skills – accuracy with numbers

Benefits

  • Hourly pay, based on experience
  • Paid Vacation
  • Health, Dental, Vision Insurance
  • 401(k) with matching contribution
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