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Case Manager RN- Oncology or Transplant - Remote TX ID-5481

Bring your heart to CVS Health. Every one of us at CVS Health shares a single, clear purpose: Bringing our heart to every moment of your health. This purpose guides our commitment to deliver enhanced human-centric health care for a rapidly changing world. Anchored in our brand — with heart at its center — our purpose sends a personal message that how we deliver our services is just as important as what we deliver.

Our Heart At Work Behaviors™ support this purpose. We want everyone who works at CVS Health to feel empowered by the role they play in transforming our culture and accelerating our ability to innovate and deliver solutions to make health care more personal, convenient and affordable.

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Position Summary

This is a remote work from home role anywhere in the US with virtual training.

Shift schedule is 8:30am - 5pm within time zone of residence.


American Health Holding, Inc (AHH) is a medical management company that is a division within Aetna/CVS Health. Founded in 1993, AHH is URAC accredited in Case Management, Disease Management and Utilization Management. AHH delivers flexible medical management services that support cost-effective quality care for members.


- This position consists of working intensely as a telephonic case manager with patients and their care team for fully and/or self-insured clients

- Application and/or interpretation of applicable criteria and clinical guidelines, standardized care management plans, polices, procedures and regulatory standards while assessing benefits and/or member’s needs to ensure appropriate administration of benefits

- Applies clinical judgment to the incorporation of strategies designed to reduce risk factors and barriers and address complex health and social indicators which impact care planning and resolution of member issues

- Assessments utilize information from various sources to address all conditions including co-morbid and multiple diagnoses that impact functionality

- Consults with supervisor and others in overcoming barriers in meeting goals and objectives, presents cases at case conferences for multidisciplinary focus to benefit overall claim management

- Using a holistic approach, consults with clinical colleagues, supervisors, Medical Directors and/or other programs to overcome barriers to meeting goals and objectives

- Utilizes case management processes in compliance with regulatory and company policies and procedures

- Utilizes motivational interviewing skills to ensure maximum member engagement and discern their health status and health needs based on key questions and conversations

- Identifies and escalates member’s needs appropriately following set guidelines and protocols

- Need to actively reach out to members to collaborate/guide their care

- Perform medical necessity reviews


Required Qualifications

- 5+ years’ experience as a Registered Nurse with at least 1 year of experience in a hospital setting

- A Registered Nurse that holds an active, unrestricted license in their state of residence, and willingness to receive a multi-state/compact privileges and can be licensed in all non-compact states

- 1+ years’ experience documenting electronically using a keyboard

- 1+ years’ current or previous experience in Oncology, Transplant, Pediatrics, or Specialty Pharmacy


Preferred Qualifications

- 1+ years’ Case Management experience or discharge planning, nurse navigator or nurse care coordinator experience as well as experience with transferring patients to lower levels of care

- 1+ years' experience in Utilization Review

- CCM and/or other URAC recognized accreditation preferred

- 1+ years’ experience with MCG, NCCN and/or Lexicomp

- Bilingual in Spanish preferred


Education

- Diploma or Associates Degree in Nursing required

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