Part-Time Customer Service Representative Id-1757

Description

• Location: Remote, USA Based • Hours: Flexible 3-5 hours per day • Contract Duration: 3-6 months, with the potential to extend • At The Speaker Lab, we empower individuals to Get Booked & Paid to Speak by providing clarity, confidence, and a clear path to build a professional speaking business. • We’re a 100% virtual, fast-growing company, and we’re expanding our team to maintain our culture and drive performance as we scale. • We’re seeking a proactive, energetic, and solution-driven Part-Time Customer Service Representative to deliver exceptional support to leads, students, and partners. • The ideal candidate is customer-focused, thrives in a fast-paced environment, and has a knack for resolving issues quickly and efficiently. • This role will prioritize speed to lead and quick resolution times while fostering strong relationships with our customers. • It’s an opportunity to make an impact on the front lines of customer service, with room for growth into a full-time position.

Requirements

• Speed to Lead: Act as the first point of contact for leads, responding quickly to inquiries via HubSpot, email, and chat to maintain high response times. • Relationship Building: Provide exceptional, empathetic support that encourages trust and long-term engagement with TSL programs. • Issue Resolution: Resolve technical and program-related questions, escalating complex issues as needed while ensuring timely follow-up. • Proactive Problem Solving: Identify trends in customer inquiries and suggest upstream solutions for repetitive issues. • Documentation: Maintain accurate and organized records in HubSpot, ensuring all customer interactions are tracked, updated, and resolved. • Internal Collaboration: Communicate effectively with team members via HubSpot and Slack, and escalate unresolved or high-priority issues to ensure smooth operations. • Video Support: Use video tools like Zoom and Loom to provide clear guidance on more complex topics when needed. • Cross Departmental Expert: Work across all departments within TSL to understand who can help answer questions in the most efficient ways - you will be an internal networking expert.

Benefits

• Competitive hourly pay. • Flexible schedule with remote work. • Initial 3-6 month contract with the opportunity to extend. • Partial Internet Reimbursement

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