Customer Service Representative - FEMA Emergency (Work At Home) - Williamsburg, KY Id-3688
Job Description :
Job description Job Summary Must have a passion for helping people! KECH, Inc. is a HUBZone certified, Woman Owned Small Business (WOSB) founded by leaders who bring knowledge and experience that span 45+ years of success in IT services, service desk, and contact center. KECH is committed to helping our clients achieve extraordinary customer service, one great interaction at a time. KECH is growing quickly and we want you to join our team! KECH is an equal opportunity employer. Responsibilities and Duties Provide superior customer service in an emergency contact/call center environment through phone and other channels of correspondence. Handle questions and concerns regarding weather related emergencies with the highest degree of courtesy and professionalism. Communicate and provide accurate answers to resolve end-users' questions and concerns. Display empathy, have a passion for customer service excellence, and enjoy helping people, especially those impacted by weather related incidents. Use a respectful and tactful manner to effectively deal with difficult situations. Maintain knowledge of systems/applications/products serviced by the contact center. Ability to follow strict work instructions and procedures. Adapt to continual changes to work instructions and procedures. Available for a flexible schedule from 7 AM to 11 PM ET, Monday through Friday. may require some weekend work. Attend training as needed. Listen to performance feedback and integrate suggestions into your daily tasks. Demonstrate a strong attendance record and excellent work ethic. Qualifications and Skills Effective listening & comprehension skills Ability to closely follow instructions Outstanding verbal & written communication skills Analytical & resourceful problem-solving skills Proper telephone etiquette High level of accuracy & attention to detail Computer literacy, technical aptitude & familiarity with basic office software systems Ability to work independently & in a team setting Flexibility to work different shifts
