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UPS Customer Support Assistant – Remote Work ID-6171

Description

UPS is seeking a highly motivated and organized Customer Support Assistant to join our team remotely. As a Customer Support Assistant, you will be responsible for delivering exceptional service to our customers by assisting with inquiries, managing requests, and providing efficient solutions. You will work closely with the customer service team to ensure our clients experience seamless support. This role offers flexibility to work from home, while maintaining a high standard of customer care and satisfaction.

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Responsibilities:

  1. Provide support to customers via phone, email, and chat, ensuring a positive experience.
  2. Manage inquiries related to package tracking, shipping status, and account issues.
  3. Resolve complaints and offer effective solutions in a timely manner.
  4. Process orders, returns, and exchanges accurately.
  5. Maintain a thorough knowledge of UPS services, policies, and procedures.
  6. Assist customers with billing, payment issues, and account management.
  7. Collaborate with other teams to ensure seamless service delivery.
  8. Document and update customer records in the system.
  9. Upsell UPS products and services to customers when appropriate.
  10. Ensure all customer interactions are handled professionally, with empathy, and according to company guidelines.

Requirements:

  1. High school diploma or equivalent; college degree preferred.
  2. Previous customer service experience, preferably in a remote or virtual setting.
  3. Strong communication skills, both written and verbal.
  4. Ability to multitask and manage time effectively.
  5. Familiarity with Microsoft Office Suite and basic computer skills.
  6. Comfortable working independently with minimal supervision.
  7. Strong problem-solving skills and attention to detail.
  8. Ability to work in a fast-paced, dynamic environment.
  9. Flexible availability to work various shifts, including evenings and weekends.
  10. Reliable internet connection and a quiet work environment.

Benefits:

  1. Competitive salary and performance-based incentives.
  2. Flexible work-from-home opportunities.
  3. Comprehensive health insurance, including medical, dental, and vision.
  4. 401(k) retirement plan with company matching.
  5. Paid time off and holidays.
  6. Professional development and career advancement opportunities.
  7. Employee discounts on UPS services and products.
  8. Life insurance and disability coverage.
  9. Employee wellness programs.
  10. Tuition assistance for further education.

Why Join Us? At UPS, we pride ourselves on creating an inclusive work environment where employees are encouraged to grow both personally and professionally. As part of our customer support team, you will have the opportunity to make a meaningful impact by ensuring our customers receive top-notch service. We offer flexibility, competitive benefits, and a culture that values teamwork and mutual respect. Join us and be a part of a global company that is dedicated to excellence.

How to Apply: To apply for the UPS Customer Support Assistant position, please submit your resume through our online portal. Be sure to include a cover letter detailing your relevant experience and why you would be an excellent fit for the role. We look forward to reviewing your application and welcoming you to the UPS family.

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