Behavioral Health Care Program Manager (Clinical Services) ID-6202
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Definition and Distinguishing Characteristics
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DEFINITION
Under general direction, serves as a Program Manager, performing administrative and
supervisory duties in relation to the planning, implementation, and oversight of an
assigned Behavioral Health program for the County of Amador. This includes, but is not
limited to program development, community outreach, RFA-RFP development, program
implementation, program administration, monitoring and evaluation, program service
coordination, and supervising assigned clinical/direct service staff; and performs other
duties as required. The incumbent is a member and works collaboratively with the
Behavioral Health Department's leadership team.
DISTINGUISHING CHARACTERISTICS
Responsibilities include performing diverse, specialized and complex work involving
significant accountability and decision-making responsibility central to system’s quality
management. The incumbent organizes and oversees day-to-day activities and
operations of the County’s Behavioral Health programs including participating in the shortand
long-term planning, development and administration of clinical or direct service
programs, and various other activities. The incumbent is accountable for accomplishing
divisional goals and objectives. Incumbents manage direct and contracted service
delivery and assume collaborative leadership role in program planning, development,
implementation and evaluation. 24/7 crisis intervention services when necessary to
ensure coverage – including mobile crisis.
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REPORTS TO
Director of Behavioral Health
CLASSIFICATIONS SUPERVISED
Dependent on Behavioral Health Care Program, directly supervised staff may include
Behavioral Health Care Counselor I, II and III, Rehabilitation Specialist, Clinician I, II and
III, Crisis Coordinator I and II, Crisis Counselor I and II, Personal Services Coordinators
and Peer Support Specialist I and II. -
Examples of Duties
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The following are the duties performed by employees in this classification. However, employees may perform other related duties at an equivalent level. Each individual in the classification does not necessarily perform all the duties listed.
- Keeps Director fully updated and informed of all critical issues related to the program(s).
- Plans, directs, manages and supervises the activities of assigned staff including hiring, orientating and training, handling disciplinary action, and conducting performance evaluations.
- Establishes and maintains Annual Program Workplan. Ensure compliance with Department of Health Care Services (DHCS) Performance Contract.
- Plan for, oversee and respond to all reviews and audits.
- Ensures program compliance with all federal and state laws, and local rules and regulations.
- May act for the Director of Behavioral Health in the Director’s absence regarding hospitalizations and placements.
- Develops policies and procedures for the program and ensures compliance through regular monitoring and reports.
- Coordinates the planning and development of RFP's, including Bidders' Conferences, Evaluation Panels, applicant selection, and award recommendations to the Director.
- Seeks additional funding resources, prepares and plans grant applications.
- Tracks, collects data and prepares various reports of effectiveness and efficiency of Assigned Behavioral Health programs for children, families, youth, transitional age youth, adults, older adults and justice involved.
- Collaborates with the Utilization/Quality Management section to ensure performance and outcome based practice; and, evaluates operations and recommends improvements and modifications.
- Facilitates and/or attends a variety of internal and external meetings including departmental, advisory board and related meetings; prepares presentation material for meetings; disseminates information to department staff, stakeholder, and community organizations.
- Develops and promotes assigned Behavioral Health Program education in the community, utilizing various modalities.
- Coordinate and provides administrative oversight of clinical student intern programs.
- Provide clinical supervision to unlicensed registered staff
- Administers the delivery of contracted services for effectiveness, operational efficiency and adherence to contract requirements.
- Oversees and reports on crisis response team, to ensure requirements met. Including 24/7 Mobile Crisis. Responsible for crisis scheduling, daytime and afterhours.
- Act as liaison to the jail, hospital, and placement facilities as needed.
- Provide psychotherapy services, intake assessments and crisis intervention services as needed.
- Conducts Treatment authorization Review and Concurrent Review of client charts.
- Clinical representative for Utilization Review Committee
- Performs related work as required, which may include but is not limited to preparing correspondence and reports, copying and filing documents, answering telephone, ordering supplies and materials, entering computer data, maintaining logs and lists, sending and receiving faxes, processing mail, etc.
