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Hawaiian Airlines Live -Chat Remote Jobs ID-1219

Join our team as a Live-Chat Remote Representative for Hawaiian Airlines, where you’ll engage with customers in real-time through online chat platforms. As the frontline of our customer service, you’ll embody the spirit of aloha, providing exceptional assistance and support to passengers, addressing inquiries, resolving issues, and ensuring a seamless travel experience.

What You Will Do:

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Data Entry, No Degree, $45/hr, Part-Time, Remote Job
  • Respond promptly and professionally to customer inquiries via live chat, providing accurate information on reservations, flight details, baggage policies, and more.
  • Assist customers with booking flights, making changes to existing reservations, and processing payments.
  • Troubleshoot and resolve customer issues, including flight disruptions, lost luggage, and itinerary changes, with empathy and efficiency.
  • Collaborate with other departments to ensure consistent and effective communication and problem resolution.
  • Continuously update knowledge of airline policies, procedures, and promotions to provide the highest level of service.

Requirements:

  • Previous customer service experience, preferably in a remote or online chat environment.
  • Excellent written communication skills with a friendly and professional demeanor.
  • Strong problem-solving abilities and the ability to remain calm under pressure.
  • Familiarity with airline reservation systems (e.g., Sabre, Amadeus) is a plus.
  • Flexibility to work a variety of shifts, including evenings, weekends, and holidays.

Opportunity Benefits:

  • Remote work: Enjoy the flexibility of working from the comfort of your own home while representing one of Hawaii’s premier airlines.
  • Competitive compensation: Receive a competitive salary along with performance-based incentives.
  • Travel perks: Take advantage of discounted or complimentary flight benefits for yourself and eligible family members.
  • Growth opportunities: Build a rewarding career with opportunities for advancement within the company.
  • Embrace the aloha spirit: Be part of a team that values hospitality, respect, and the unique culture of Hawaii.

Application Suggestion: To apply for the Hawaiian Airlines Live-Chat Remote Representative position, please submit your resume and a cover letter highlighting your relevant experience and why you’re passionate about joining our team. Additionally, include any additional language skills or certifications that may enhance your application. We look forward to welcoming you to our ohana (family) at Hawaiian Airlines!

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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...

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