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Care Lead ID-6093

are Lead - Help at Hand Support

We are seeking a compassionate, dedicated, and experienced Care Lead to oversee a team of professional Care Coordinators. The Care Lead will be responsible for ensuring the delivery of high-quality care services, optimizing team performance, and maintaining strong communication between the team, clients, and other stakeholders. This leadership role requires a combination of hands-on care management and strong team management skills.

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Company Overview:

Help at Hand Support Services (HAHS) is a dedicated disability support provider committed to empowering individuals to lead fulfilling lives. As specialists in the National Disability Insurance Scheme (NDIS), we prioritize personalized care and holistic wellness for our participants. Join our team and become part of a community driven by compassion, collaboration, and excellence.


Job Description:

Are you a compassionate leader looking to make a profound impact in people's lives? Join our team at Help at Hand Support as a Care Lead and be the guiding light for those in need of support and assistance.

As a Care Lead, you will be vital in our mission providing exceptional care and support to our clients. You will oversee a team of dedicated Care professionals, ensuring that each individual receives personalized care tailored to their unique needs and preferences.


Key Responsibilities:


Team Leadership:

  • Inspire and empower our care team to deliver exceptional, compassionate care that goes above and beyond expectations.
  • Oversee the day-to-day management of HAHS support services to ensure we are providing high-quality services are compliant with NDIS practice standards.
  • Promote HAHS's support services to external stake holders
  • Support management with the implementation of strategy
  • Conduct performance reviews for staff reporting for direct reports.
  • Conduct staff meetings, supervision and training sessions as required.


Care Coordination:

  • Oversee HAHS support services to ensure services are delivered in accordance with the participants care plan and within participants allocated budget.
  • Collaborate with clients, their families, and healthcare professionals to create and manage tailored care plans, ensuring seamless continuity of care.
  • Manage and oversee the intake process of new participants.
  • Provide direction and guidance to SIL Leads around service matters including complex issues, risk management and incident response.
  • Review and ensure individualised care plans are developed and implemented according to participants needs.


Client Engagement:

  • Develop and maintain strong relationships with participants, their families and the participants care team to promote positive outcomes.
  • Meet with current and potential participants, their families and the participants care team regarding support services.
  • Promote and manage vacancies within our SIL properties.


Quality Assurance:

  • Continuously assess and enhance the quality of care provided, implementing necessary improvements to elevate the overall client experience.
  • Develop and implement processes and procedures which enhance the quality of services being provided.
  • Oversee the management of any reported incidents and Workplace Health and Safety issues.
  • Ensure participant documentation is regularly reviewed and meets compliance requirements.


Community Engagement:

  • Cultivate positive relationships within the community, actively advocating for our services and the well-being of those we serve.
  • Promote Help at Hand Support in the community to generate new referrals


About You:

We're seeking a dynamic and compassionate leader with a proven track record of success in NDIS management, or healthcare leadership roles.


The ideal candidate will possess:


Experience and Qualification

  • Previous experience in a leadership role in Disability and Aged care sectors - Ideally 3 to 5 years
  • Relevant qualifications in disability, nursing, healthcare, social work, or a related field.
  • Knowledge of NDIS funding models, compliance, and legislative requirements.
  • Experience coordinating and maintaining support services for NDIS participants.
  • NDIS Worker Screening Check
  • Working with Children Check
  • Driver’s licence
  • Working rights in Australia


Essential Skills

  • Collaboratively lead, motivate, and develop a team.
  • Exceptional communication, interpersonal skills.
  • A passion for holistic wellness and a commitment to person-centred care.
  • The ability to inspire and fostering a culture of collaboration, innovation, and continuous learning.
  • A high level of computer skills including Microsoft Office Packages
  • Initiative, strong attention to detail and problem-solving skills
  • Strong work ethic


Why Join Us:

  • A workplace culture that recognises and appreciates the value of the work you do.
  • The opportunity to work for a Family owned Business .
  • A welcoming, supportive, and fun working environment.
  • Opportunities for professional growth and development.


Working for us will put you in a strong position with your career, with opportunities for growth and development. If the answer to all the above is ‘yes’ then apply

 

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