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Seller Support Associate ID-7092

Purpose and Overview

The purpose of this job description is to attract highly qualified candidates for the position of Seller Support Associate. As a growing company, we are seeking an individual who can contribute their expertise and passion to our team. The Seller Support Associate will play a crucial role in providing support to our sellers and ensuring their success on our platform.

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  • The Seller Support Associate demonstrates end to end ownership of every seller interaction coupled with proactive problem solving and provides exceptional support to sellers.
  • Demonstrates effective, clear and professional written and oral communication.
  • Provides prompt and efficient service to Amazon Sellers and Merchants including the appropriate escalation of Sellers’ issues.
  • Maintains a positive and professional demeanor always portraying the company in a positive light and effectively managing sensitive issues.
  • Demonstrates excellent time-management skills and the ability to work independently while using departmental resources, policies and procedures.
  • Contributes to a positive team environment and proactively aids team members with difficult contacts as needed.
  • Maintains acceptable performance metrics such as quality, productivity, first contact resolution, and attendance.
  • Actively seeks solutions through logical reasoning and data interpretation skills and identifies trends to appropriate channel including improvement suggestions.
  • Liaise with other departments such as Customer Service, Business Teams, Merchant Investigations, or Payments teams as required to resolve Seller’s issues and questions.

Responsibilities

  • Respond to Seller Queries via Phone, Chat and Email
  • Handle queries from sellers across the world in their time zone
  • Follow available guidelines while handling contacts to ensure seller experience
  • Demonstrates effective, clear and professional written and oral communication in English and Hindi Language. Fluency in these languages a must.
  • Demonstrates excellent time-management skills and the ability to work independently while using departmental resources, policies and procedures.

A day in the life

  • Ensure Tools and resources are working before handling a contact
  • Follow guidelines while responding to seller queries
  • Highlight issues through available mechanisms

Requirements

Basic Qualifications

  • 1+ years of customer service experience
  • 1+ years of driving process improvements experience
  • Speak, write, and read fluently in English
  • Experience with Microsoft Office products and applications
  • Experience with Excel
  • Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays

Preferred Qualifications

  • Candidates should have a passion for positive seller experience.
  • Other than English and Hindi language proficiency, Telugu proficiency is preferred
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