Seller Support Associate ID-7092
Purpose and Overview
The purpose of this job description is to attract highly qualified candidates for the position of Seller Support Associate. As a growing company, we are seeking an individual who can contribute their expertise and passion to our team. The Seller Support Associate will play a crucial role in providing support to our sellers and ensuring their success on our platform.
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- The Seller Support Associate demonstrates end to end ownership of every seller interaction coupled with proactive problem solving and provides exceptional support to sellers.
- Demonstrates effective, clear and professional written and oral communication.
- Provides prompt and efficient service to Amazon Sellers and Merchants including the appropriate escalation of Sellers’ issues.
- Maintains a positive and professional demeanor always portraying the company in a positive light and effectively managing sensitive issues.
- Demonstrates excellent time-management skills and the ability to work independently while using departmental resources, policies and procedures.
- Contributes to a positive team environment and proactively aids team members with difficult contacts as needed.
- Maintains acceptable performance metrics such as quality, productivity, first contact resolution, and attendance.
- Actively seeks solutions through logical reasoning and data interpretation skills and identifies trends to appropriate channel including improvement suggestions.
- Liaise with other departments such as Customer Service, Business Teams, Merchant Investigations, or Payments teams as required to resolve Seller’s issues and questions.
Responsibilities
- Respond to Seller Queries via Phone, Chat and Email
- Handle queries from sellers across the world in their time zone
- Follow available guidelines while handling contacts to ensure seller experience
- Demonstrates effective, clear and professional written and oral communication in English and Hindi Language. Fluency in these languages a must.
- Demonstrates excellent time-management skills and the ability to work independently while using departmental resources, policies and procedures.
A day in the life
- Ensure Tools and resources are working before handling a contact
- Follow guidelines while responding to seller queries
- Highlight issues through available mechanisms
Requirements
Basic Qualifications
- 1+ years of customer service experience
- 1+ years of driving process improvements experience
- Speak, write, and read fluently in English
- Experience with Microsoft Office products and applications
- Experience with Excel
- Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays
Preferred Qualifications
- Candidates should have a passion for positive seller experience.
- Other than English and Hindi language proficiency, Telugu proficiency is preferred