Remote Certified Medical Assistant for Busy Internal Medicine Office

We are seeking a skilled Certified Medical Assistant to join our remote healthcare team. The ideal candidate will assist healthcare providers in patient care, ensuring smooth clinic operations and excellent patient service over the phone.

Remote Certified Medical Assistant Responsibilities

• Operate a multi-line phone system (includes medication refill line) to answer incoming calls and retrieve voice mail messages
• Ability to respond to inquiries, direct callers to the appropriate staff member or initiate a clear and precise message for response by medical personnel
• Schedule appointments within EMR system for patients in accordance with establishment procedures
• Assist with medication refills per policies and procedures
• Maintain privacy while utilizing electronic health records (EHR) and ensure accurate documentation.
• Complete prior authorizations for medications, when necessary
• Call patients with test results from providers
• Fax forms from within EHR
• Sort of documents from fax server
• Handle patient inquiries and provide information over the phone
• Collaborate with the healthcare team to deliver high-quality patient care
• Adhere to practice policies and patient safety protocols

Remote Certified Medical Assistant Competencies

• Written communication-writes and/or types clearly and informatively.
• Oral communication-speaks clearly and in a positive manner. Listens and gets clear clarification; responds well to questions.
• Diversity-shows respect and sensitivity for cultural differences.
• Professionalism-approaches others in a tactful manner, reacts well under pressure, treats others with respect and consideration regardless of their status or position.
• Dependability-follows instructions, responds to provider or management direction, takes responsibility for own actions; consistently at work and on time.
• Adaptability-adapts to changes in the work environment.
• Quality-demonstrates accuracy and thoroughness.
• Confidentiality-demonstrates knowledge and understanding of patient privacy rights and adheres to HIPAA policy as well as maintains confidentially with regards to AIM business.
• Computer skills-the individual should have knowledge of basic computer skills and troubleshooting.

Remote Certified Medical Assistant Requirements

• Certification as a Medical Assistant (minimum 2 years)
• Proficiency in medical terminology and EHR systems
• 2 year's experience in primary care, internal medicine or other medical office setting
• Ability to work in a fast-paced environment with attention to detail

Join our team to make a difference in patient care while advancing your career as a Certified Medical Assistant. Apply now to be part of our dynamic healthcare environment. At 1st Call Triage we are trusted for our experience and chosen for our care.