Key Account Manager, Chains, Americas (bilingual in English and Spanish) Id-2016

Trip.com Group is a leading one-stop travel service provider comprising of Trip.com, Ctrip, Skyscanner, and Qunar. Founded in 1999 and listed on the Nasdaq in 2003 and HKEX in 2021, Trip.com Group has become one of the most popular and influential travel companies in the world.


The Role

As the Market Manager for chains hotels, you are joining one of the most dynamic teams at the Americas team of Trip.com Group. You will be responsible for managing and expanding the partnership and the relationships with major hotel chain partners within the Americas region. To succeed in this role, you will need to demonstrate advanced communication skills to manage different levels of stakeholders internally at Trip.com and within our partner organizations. You will rely on your excellent interpersonal skills and previously demonstrated stakeholder management capabilities. You have the proven ability to execute via enhanced strategic, comprehensive, result-focused account plans to achieve success.


Responsibilities

  • Have end-to-end ownership of new hotel chain acquisitions and existing hotel chain management, understand partners’ strategy and objectives, and help to grow the revenue
  • Initiate, develop, and manage mutually beneficial relationships with key stakeholders in the assigned chain accounts, and orchestrate discussions with senior execs around their business needs
  • Take a customer-centric approach to everything you do. Ensure hotel chain content, rates, availability, and products offer the best value to Trip.com customers
  • Responsible for full account management including performance tracking, production optimization, workshop conducting, and issue solving to drive mutual performance objectives, annual targets, and milestones globally
  • Conduct data research & analysis, and routine performance review meetings with VP, SVP, and C-level hotel chain teams in different geographical areas to make sure the result in a positive financial contribution
  • Be able to initiate new regional projects and accelerate the progress of global projects to promote brand awareness, business strategy, and product benefits to hotel chain partners
  • Coordinate across Trip.com group internal teams, including platform, product, service, and marketing teams to achieve the account’s expectations and maximize performance. Map prospective accounts around organizational structure, people, and existing technology
  • Other assigned tasks based on business need


Requirements:

  • Over 5 years of expertise in business development, strategic account management, and revenue/yield management in the online travel or hospitality industry
  • Bilingual in English and Spanish
  • Valid working permit/visa in the US (no sponsorship)
  • Bachelor’s or Master's degree in a related field
  • Very proactive and strong sense of ownership
  • Strong negotiation and communication skills, with the ability to build and maintain relationships at all levels
  • Strong strategical thinking skills, proactive, creative, innovative, and able to drive and manage change
  • Ability to demonstrate professional presentation
  • Strong business knowledge of the hotel chain industry and connectivity knowledge
  • Team player with a driven "get it done" attitude
  • Proficiency in Microsoft Word, Excel, Outlook, and PowerPoint
  • Willing to travel based on business needs


What We Provide

The annual base range for this position is $85,000 - $120,000. The range top could be higher if the performance is above target. With employees' going, demonstrated, and sustained performance in the role, there is potential to increase further. The salary offered for this role will vary based on the comprehensive competency assessment after the screening and interview sessions. Multiple factors will be considered, including a candidate’s qualifications, skills, competencies, experiences, and locations. Pay ranges may be modified in the future.


  • Medical, Dental, and Vision plans
  • 401(k) and company match
  • Public Holidays
  • Sick Leave
  • Paid Time Off


Why Trip.com Group

We offer a stage to unleash your full potential and drive global impact. As an international team, we embrace an open and inclusive culture that supports and respects team members in and out of the workplace. Everyone is on a trip, whether it's a career trip or a life trip. At Trip.com Group, you can define your own trip by setting a goal and celebrate your success by recognizing the progress you have made.

Back to blog

Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...

Related Posts