Essential Duties and Responsibilities:

• Support the following core technologies: VMware vSphere, Microsoft Windows Servers, Cisco Nexus, Cisco Catalyst, Cisco UCS, PaloAlto, Citrix, Office 365, IBM servers, and storage.
• Work with cross-functional teams including IT, Management, and consultants in the design and implementation of information technology that meets stated business objectives and service levels.
• Analyze, recommend, and evaluate new technologies including hardware, software, and communications products for network compatibility and applicability.
• Assist in the design, deployment, and maintenance of corporate LANs, WANs, and wireless networks including servers, routers, switches, VoIP, power systems, and other hardware.
• Assist in the planning, design, and implementation of security systems and their associated software, including firewalls, VPNs, intrusion detection systems, and anti-virus/malware software.
• Test new technologies and proposed changes to current infrastructure in a zero-impact lab environment.
• Receive and respond to incoming calls, pages, and/or e-mails regarding network connectivity problems and respond to emergency network outages in accordance with business continuity procedures.
• Perform preventative and fault isolation maintenance on the local and wide area networks.
• Perform advanced diagnostics and maintenance on all network hardware assets while troubleshooting end-user devices when additional expertise is required.
• Design and implement disaster recovery plans for operating systems, databases, networks, servers, and software applications.
• Assume contractual management responsibilities by assisting in requests for proposals/quotes, vendor selection, and contract monitoring.
• Participate in the development of system standards, short and long-term goals, project management, and strategic directions.
• Create and maintain documentation as it relates to network hardware, configuration, processes, and service records.
• Develop, maintain, and update a library of technical documentation
• Design and implement appropriate IT metrics and compliance controls.
• Read trade magazines and technical manuals and attend conferences and seminars to maintain up-to-date knowledge of hardware and software.
• Assist co-workers engaged in problem-solving, monitoring, and installing data communication equipment and software.
• Participate in on-call rotation to ensure 24/7 operations of all critical systems.

Education and Experience:

• Bachelor's degree in an Information Technology field or equivalent technical experience related to systems, networking, security and communications in a corporate environment preferred.
• 2+ years of relevant hands-on experience.
• Effective communication and interpersonal skills.

Language Skills:

• Must have a good command of the English language, both verbal and written communications.

Physical Demands:

• Occasional: bending, kneeling, squatting, standing, walking, reaching, overhead reaching, and fine motor skills.
• Maximum lifting: to 30 pounds.
• Frequent lifting: 5 to 20 pounds.
• Occasional lifting: 20 to 30 pounds.

Work Environment and Personal Protective Equipment:

• Normal office environment and office lighting.
• The use of personal protective equipment (PPE) may be required when a job task(s) is being completed in or around your assigned department or in anther department, this includes vision, hearing, and footwear.
• Within the Smith & Wesson manufacturing facility employees may be exposed to manufacturing noise, airborne liquid chemicals, fine particulate dust, ambient temperatures, and industrial lighting.
• All employees are required to apply ergonomic correctness to all job tasks.