Drexel University is hiring: IT & Media Support Specialist in Philadelphia Id-1909


Job Summary

The IT & Media Support Specialist will provide on campus audio/visual and other technology-related support to faculty, student, and staff end-users at both intermediate and advanced levels, deciding independently which approach is appropriate in any given context. This employee must be able to respond quickly and effectively, investigating the nature of the issue(s) and partnering with the end-user, most often without any guidance or a set of steps to follow, to reach a final resolution or decision. He/she will provide audio/visual service and support to Center City and/or University City campuses, assisting faculty in their pursuit of technology-laden and -dependent teaching and learning strategies. As a member of the IMS team the Specialist will coordinate and communicate closely with the Director regarding possible teaching and learning technology enhancements for various venues along with suggestions for providing them in a cost-effective manner.

Essential Functions


Required Qualifications

  • Minimum of a Bachelor's degree Multimedia Production, Digital Media, Information Technology.
    • Please review the Equivalency Chart for additional information.
  • Minimum of Five to seven years of experience in a related field.
  • The candidate must possess the ability to identify, analyze and solve classroom audio/video support problems.
  • A knowledge of AV distribution and setup is essential, along with the operation of various AV delivery modalities.
  • Clear, definitive communication skills within the team and with end user clients is also essential, along with researching up-to-date industry publications and communiques to remain current with technology solutions.


Physical Demands

  • Typically standing, walking.
  • Typically sitting at a desk/table.
  • Lifting demands ≤ 25lbs
  • Typically bending, crouching, stooping


Location

  • University City, Philadelphia, PA


Additional Information

This position is classified as Exempt with a grade of J, [$47,490- $ 71,230]. The offered salary is dependent upon internal equity and the successful candidate's competencies, education, and experience.

For more information regarding Drexel's Professional Staff salary structure and Compensation Guidelines & Policies, please visit the Compensation and Salaries website.

Please review the Benefits Brochure for some information on our benefits offerings.

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