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Digital Devices and Customer Service Associate - Hyderabad - Amazon ID-7091

Description

About Us
We're a dynamic team that values diversity, innovation, and customer satisfaction. Our mission is to make every customer feel valued and supported. We're looking for someone who shares our passion for delivering exceptional technical support experiences.

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The Role
As a Technical Support Specialist, you'll be the first point of contact for our customers, answering their requests through phone, chat, and email. You'll use various tools to analyze and troubleshoot issues in real-time, investigating solutions and communicating effectively with customers. This role requires working variable hours to match when customers need us most, including overnight, day, late shifts, and weekends.

Your Responsibilities
You'll conduct escalations when necessary, working closely with other teams to resolve complex issues. You'll also be responsible for conducting training sessions to help new team members understand our processes and procedures. To succeed in this role, you must have strong communication skills, both written and oral fluency, and proficient computer skills. You must also be available to work varying shifts from Monday to Sunday within the operating hours of 6 am and 11 pm, willing to work rotating shifts, and have a quiet, distraction-free workspace with a dedicated office space, desk, and chair.

What We Offer
We offer a competitive salary and benefits package, including medical insurance, pension plan, internet allowance, lifestyle benefits, and retail discounts through our Amazon Extras program. Expert training and ongoing opportunities to learn more and develop your skills are also included. Two Amazon devices will be provided to give you hands-on experience with the products you'll be supporting customers with.
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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...

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