Digital Devices and Customer Service Associate - Hyderabad - Amazon ID-7091
Description
About Us
We're a dynamic team that values diversity, innovation, and customer satisfaction. Our mission is to make every customer feel valued and supported. We're looking for someone who shares our passion for delivering exceptional technical support experiences.
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The Role
As a Technical Support Specialist, you'll be the first point of contact for our customers, answering their requests through phone, chat, and email. You'll use various tools to analyze and troubleshoot issues in real-time, investigating solutions and communicating effectively with customers. This role requires working variable hours to match when customers need us most, including overnight, day, late shifts, and weekends.
Your Responsibilities
You'll conduct escalations when necessary, working closely with other teams to resolve complex issues. You'll also be responsible for conducting training sessions to help new team members understand our processes and procedures. To succeed in this role, you must have strong communication skills, both written and oral fluency, and proficient computer skills. You must also be available to work varying shifts from Monday to Sunday within the operating hours of 6 am and 11 pm, willing to work rotating shifts, and have a quiet, distraction-free workspace with a dedicated office space, desk, and chair.
What We Offer
We offer a competitive salary and benefits package, including medical insurance, pension plan, internet allowance, lifestyle benefits, and retail discounts through our Amazon Extras program. Expert training and ongoing opportunities to learn more and develop your skills are also included. Two Amazon devices will be provided to give you hands-on experience with the products you'll be supporting customers with.