Description For SDE, Amazon CS, Contact Handling Experience (CHEX) ID-7093
Amazon Customer Service (CS) is seeking a Software Development Engineer to join their Contact Handling Experience (CHEX) team. This role focuses on building innovative customer experience solutions using technologies like GraphQL, Java, Spring, and AWS. The team develops products to support Amazon's Customer Service Associates (CSAs) in delivering exceptional customer service.
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As an SDE, you'll be part of a team that's at the forefront of customer experience, working on self-serve technology and tools including chatbots. You'll collaborate with experienced engineers to drive technological improvements, design and develop customer-facing products, and build metrics tracking systems. The role involves working with complex systems at global scale, using Scrum and test-driven development methodologies.
The CHEX team specifically focuses on developing products that enable CSAs to provide Earth's most customer-centric service. You'll be working backwards from CSA needs to build effortless solutions for handling and resolving customer contacts while providing insights to enhance customer interactions.
This position offers the opportunity to work on mission-critical systems, make important technical decisions, and directly impact customer experience. You'll be joining a team that values customer obsession and innovation, with the chance to work on complex problems at Amazon's massive scale. The role combines technical expertise with customer-centric thinking, making it ideal for engineers who want to make a direct impact on customer service technology.
If you're passionate about creating comprehensive customer engagement solutions, have experience in software development, and want to work with cutting-edge technologies while solving complex problems, this role offers an excellent opportunity to grow your career while making a significant impact on Amazon's customer service infrastructure.