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Description For SDE, Amazon CS, Contact Handling Experience (CHEX) ID-7093

Amazon Customer Service (CS) is seeking a Software Development Engineer to join their Contact Handling Experience (CHEX) team. This role focuses on building innovative customer experience solutions using technologies like GraphQL, Java, Spring, and AWS. The team develops products to support Amazon's Customer Service Associates (CSAs) in delivering exceptional customer service.

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As an SDE, you'll be part of a team that's at the forefront of customer experience, working on self-serve technology and tools including chatbots. You'll collaborate with experienced engineers to drive technological improvements, design and develop customer-facing products, and build metrics tracking systems. The role involves working with complex systems at global scale, using Scrum and test-driven development methodologies.

The CHEX team specifically focuses on developing products that enable CSAs to provide Earth's most customer-centric service. You'll be working backwards from CSA needs to build effortless solutions for handling and resolving customer contacts while providing insights to enhance customer interactions.

This position offers the opportunity to work on mission-critical systems, make important technical decisions, and directly impact customer experience. You'll be joining a team that values customer obsession and innovation, with the chance to work on complex problems at Amazon's massive scale. The role combines technical expertise with customer-centric thinking, making it ideal for engineers who want to make a direct impact on customer service technology.

If you're passionate about creating comprehensive customer engagement solutions, have experience in software development, and want to work with cutting-edge technologies while solving complex problems, this role offers an excellent opportunity to grow your career while making a significant impact on Amazon's customer service infrastructure.

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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...

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