Customer Service - Remote Working Id-3687

Job Description : Marketplace - Customer Service Agent - Remote

Company Overview: At Newparts Inc., we take pride in offering high-quality car parts to our customers across the United States. As a leading e-commerce platform, we specialize in car parts for Asian, American, and European vehicles. With our dedication to customer satisfaction and a wide range of reliable automotive components, we are growing rapidly. We are looking for a Sr. Executive/Assistant Manager - SEO who can take charge of our online visibility and help us reach new heights.



The Role

Key Duties and Responsibilities:

  • One plus year of customer service experience is preferred, ideally in e-commerce or automotive industries.
  • Manage day-to-day customer requests through a shared mailbox and member support across multiple channels (SMS, phone, emails).
  • Ensuring customer satisfaction by handling complaints and inquiries
  • Conducting product sales
  • Processing returns and related requests
  • Identifying and assessing customers' needs to achieve satisfaction
  • Handling customer complaints, providing appropriate solutions and alternatives within time limits, and following up to ensure resolution
  • Keeping records of customer interactions, comments, and complaints
  • Providing feedback to management regarding customer issues, concerns, and emerging trends
  • Adhering to communication procedures, guidelines, and policies
  • Following company procedures, guidelines, and policies
  • Collaborating with a team of Customer Service Representatives and other departments to find appropriate solutions to problems
  • Developing and documenting knowledge into useful content
  • Continuously enhancing knowledge of products and services
  • Achieving or surpassing performance targets
  • Engaging in training and development programs to enhance Customer Service skills and knowledge.

Ideal Profile

  • Education : Bachelor in Engineering

Requirements and Skills:

  • Demonstrated experience in Customer Service
  • Automotive experience
  • Technical or engineering experience
  • Proficiency in English
  • Strong analytical and problem-solving abilities to diagnose problems and propose effective solutions
  • Capability to multitask, prioritize tasks, and manage time efficiently
  • Consistently maintain a positive, empathetic, and professional demeanor with customers
  • Customer-centered approach with adaptability to various customer personalities
  • Teamwork skills for working with team members and other departments
  • Ability to work remotely in shifts aligned with the market operational hours
  • Digital literacy
  • Willingness to achieve goals and self-improvement

What's on Offer?

  • Attractive Salary & Benefits
  • Opportunity within a company with a solid track record of performance
  • Flexible working options
Back to blog

Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...

Related Posts