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Customer Service Executive - Remediation (FTC) ID-8536

Target Group are a leading firm in the financial services industry, specialising in loan servicing and arrears management. We are committed to providing transparent and fair solutions to our customers, ensuring compliance with financial regulations and maintaining the highest standards of customer service.

This role is a Fixed Term Contract for a minimum of 12 months. The first 6 weeks training period you will be required to be 100% based in our Newport office (NP10 8UH). Onsite parking is available. The role will then revert to a hybrid approach of 2 days a week in the office and 3 days from home.

We are seeking dedicated and detail-oriented Mortgage Remediation Executives to join our dynamic team. The successful candidate will be responsible for handling cases of mortgage remediation, handling customer services queries for both closed and live accounts, active complaint management/dispute resolution and ensuring compliance with regulatory requirements.

 Key responsibilities include:

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  • Communicate directly with borrowers to explain findings and/or discuss remediation options.
  • Process remediation payments and adjustments in loan servicing systems.
  • General customer service and First Point of Contact complaint management,
  • Undertake administrative tasks; processing activities such as debtor tracing, returned mail and workflow management.
  • Provide support and assistance in other areas of loan/remediation servicing as needed.

 

The ideal Candidate will have:

  • 2+ years of experience in customer service, Mortgage servicing, compliance, or a related financial field (desirable)
  • Reasonable understanding of mortgage industry regulations
  • Proficient in, and familiar with loan servicing / claim management databases and software /remediation processing tools
  • Excellent analytical, problem-solving, and decision-making skills.
  • Outstanding communication and interpersonal skills to effectively handle vulnerable customers.
  • Detail-oriented with a high degree of accuracy.

 

  • Starting salary of £25,000 per annum
  • 30 days holiday plus bank holidays per year
  • Defined Pension Contribution Scheme (Employer matched up to 6%)
  • Employee Discount Scheme, access to discounts and offers across 100s of leading retailers.
  • Company Paid Private Medical Insurance (benefit in kind)
  • Group Life Assurance
  • Group Income Protection
  • Annual Pay Review
  • Discretionary Annual Bonus Scheme
  • Help@Hand – Confidential access to health and wellbeing support to include Employee Assistance Program
  • Free Flu Vaccinations, Eye Tests and employer contribution towards glasses
  • Recognition Scheme
  • Free Mortgage Advice and Support

 

My Flex, our flexible benefits scheme gives colleagues access to additional benefits to supplement their core package. My Flex can save colleagues money by taking advantage of our corporate rates and also help spread the cost, through our monthly payroll deductions.

 

  • Salary Sacrifice Pension Scheme
  • Technology Buying Scheme (Salary Sacrifice)
  • Critical Illness Cover
  • Dental Insurance
  • Gym Flex - discounted annual gym/health club memberships
  • Taste Cards / Gourmet Cards
  • RAC Breakdown Cover
  • Charitable Payroll Giving
  • Cycle to work Scheme (Salary Sacrifice)
  • Health Cash Plan

 

We’re committed to creating a Diverse & Inclusive culture through the execution of our D&I strategy, community relationships, our people & leaders.

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