Customer Service Advocate-Remote $19 hourly Id-1832

Customer Service Advocate, $19/hourContract to hire, Desired Start: 2/3/2025 Remote IL. 8-5 PM CST/9-6 ESTPosition Purpose:Serves as the first-line advocate who focuses on resolving inquiries, issues, or concerns for members and/or providers. Leverages a variety of communication channels to provide members and/or providers with timely, accurate, and personalized support on routine complaints. Previously known as Customer Service Representative or Call Center Representative.Responsibilities:

  • Receives and responds to routine member and/or provider inquiries, requests and/or concerns in an accurate and timely manner
  • Mitigates and prevents complaints from being escalated to resolve in initial contact.
  • Serves as the front-line resolution advocate on various member and/or provider inquiries, requests, or concerns
  • Resolves basic problems by communicating the requested information regarding the assessment of the member or provider needs, understanding the cause, and determining if problems need to be routed to other departments for further resolution
  • Maintains performance and quality standards based on established contact center metrics
  • Provides customer service in a high pace contact center environment over the phone, via live chats and emails
  • Documents all member or provider information and communications for quality and performance tracking through the Customer Relationship Management (CRM) applications
  • Remains up-to-date and adheres to quality standards, regulation, and all other policies to ensure quality, consistency, and compliancePerforms other duties as assigned
  • Complies with all policies and standards

Education Requirement:

  • High School Diploma or GED

Experience Required:

  • Call Center/Customer Service experience
  • Problem solving and critical thinking skills
  • Ability to multi-task working independently from home free of distractions
  • Ability to work with 4 or more systems Simultaneously
  • Interpersonal skills

Experience Preferred:

  • 2-year call center experience
  • 2 years claims experience
  • Medicaid Knowledge
  • Previous experience with Microsoft computer applications
  • Previous experience working remotely using multiple applications and screens 
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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

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With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

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Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

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The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

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This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...

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