Customer Excellence Business Operations Manager - Customer Outcomes Journey (Remote Eligible) Id-1948

You Will:

  • Own and scale Customer Outcomes Journey processes and business programs 
  • Execute the documentation of Customer Outcomes Journey processes and own iteration as processes evolve 
  • Collaborate with the Customer Outcomes Journey senior leadership team to drive the development of quarterly roadmap and prioritization planning 
  • Establish change implementation cadences for process and run the business change requests
  • Own business management processes including meeting cadence and content along with leadership communications
  • Understand key business metrics and align with Customer Outcomes Journey leadership regarding historical trends and forecasting  
  • Serve as the liaison for the line of business and other shared service processes and teams 
  • Understand leadership strategy and manage operation in service to execution 
  • Track and report on applicable portfolio of projects 



You Have: 

  • 5+ years of experience developing and running a program that includes changes to process, people and technology
  • 2 years of experience working with the Smartsheet Platform
  • Experience with project management principles and methodologies
  • Experience communicating and presenting to a variety of audiences from individual contributor to executive
  • Experience with data analysis 
  • Experience analyzing complex problems, developing recommended solutions, and managing risk
  • Ability to influence and/or drive consensus among cross-functional teams
  • Motivated by an entrepreneurial mindset and comfortable with ambiguity

 

Perks & Benefits:

  • HSA, 100% employer-paid premiums, or Buy-up medical/vision and dental coverage options for full-time employees
  • Equity - Restricted Stock Units (RSUs) with all offers
  • Lucrative Employee Stock Purchase Program (15% discount)
  • 401k Match to help you save for your future (50% of your contribution up to the first 6% of your eligible pay)
  • Monthly stipend to support your work and productivity
  • Flexible Time Away Program, plus Incidental Sick Leave
  • Up to 24 weeks of Parental Leave
  • Personal paid Volunteer Day to support our community
  • Opportunities for professional growth and development including access to LinkedIn Learning online courses
  • Company Funded Perks, including a counseling membership, primary care membership, local retail discounts, and your own personal Smartsheet account
  • Teleworking options from any registered location in the U.S. (role specific) 
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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

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With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

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This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...

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