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Arrears Executive ID-8288

At Target Group, we're not just about deadlines and deliverables; we're about making a real impact in the Financial Services and Technology sectors. We thrive on innovation and the ability to adapt, and we're looking for an Arrears Executive who shares our passion for progress!

 

We offer a fully remote contract and a starting salary of £23,809.50

37.5 Hours Per Week, between 8am and 8pm

1 in 2 Saturdays

Start Date: Monday 19 May

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As an Arrears Executive with Target, you will play a vital role in supporting and guiding our customers who find themselves in financial difficulty.

More Specifically, you'll....

  • Take calls from customers who are in a debt recovery process, listening to their situation, being empathetic and trying to reduce any worries they may have
  • Complete income and expenditure assessments to review their affordability, with the aim of setting up sustainable payment arrangements
  • Use your initiative to recommend organisations that may be able to assist the customer, such as Citizen’s Advice or debt charities

What We're Looking For!

 

  • A People Person – someone who has a friendly nature, enjoys speaking with people and can provide the best possible customer service
  • Someone who cares about their job and the difference you can make to our customers
  • A Team Player – our people are at the heart of what we do so being able to work collaboratively as a team is paramount
  • Someone who is pro-active, inquisitive and problem solving by nature
  • Previous experience within an Arrears or Collections environment
  • Previous experience dealing with vulnerable customers in a regulated environment

 

If you're looking for a vibrant team that celebrates success and innovation, your journey with Target Group starts here!

Core Benefits:

 

  • 30 days holiday PLUS bank holidays (That's right! 30 days from Day 1)
  • Defined Pension Contribution Scheme (Employer matched up to 6%)
  • Employee Discount Scheme, access to discounts and offers across 100s of leading retailers.  
  • Company Paid Private Medical Insurance (benefit in kind)
  • Group Life Assurance
  • Group Income Protection
  • Annual Pay Review
  • Discretionary Annual Bonus Scheme
  • Help@Hand – Confidential access to health and wellbeing support to include Employee Assistance Program
  • Free Flu Vaccinations, Eye Tests and employer contribution towards glasses
  • Recognition Scheme
  • Free Mortgage Advice and Support

 

My Flex, our flexible benefits scheme gives colleagues access to additional benefits to supplement their core package. My Flex can save colleagues money by taking advantage of our corporate rates and also help spread the cost, through our monthly payroll deductions.

 

  • Salary Sacrifice Pension Scheme
  • Technology Buying Scheme (Salary Sacrifice)
  • Critical Illness Cover
  • Dental Insurance
  • Gym Flex - discounted annual gym/health club memberships
  • Taste Cards / Gourmet Cards
  • RAC Breakdown Cover
  • Charitable Payroll Giving
  • Cycle to work Scheme (Salary Sacrifice)
  • Health Cash Plan

We’re committed to creating a Diverse & Inclusive culture through the execution of our D&I strategy, community relationships, our people & leaders.

Grow your future with us!

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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...

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