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Appraisal Coordinator - Remote Position (Part Time) ID-9228

Why Apply?

  • Competitive pay and benefits, including paid sick leave
  • Superb training program
  • Work from home
  • Flexible Work Hours
  • Career advancement opportunities
  • Tuition Reimbursement Program
  • Excellent culture and team

 

 

Pay Details:

 

 

EXL is looking for motivated and self-directed individuals with excellent customer service skills to schedule appraisal appointments with insurance policyholders and help homeowners submit their own home photos through our ASSIST self-survey product.   All interested candidates are encouraged to submit their qualifications.

 

We provide a robust training program that ensures success and rapid integration with a top-notch team of customer service professionals.

 

Come join the EXL Survey and Risk Control team!

 

The Location

 

  • This is a remote position based out of your home office, requiring no travel.

 

 

Responsibilities

  • Responsible for contacting Policyholders via phone, SMS and email to explain the reason for the required insurance appraisal, building policyholder trust and alleviating any concerns
  • Responsible for providing a “concierge” service to Homeowners on our ASSIST products, aiding them with installing our photo-capture app onto their mobile phone, and supporting any technical questions they may have
  • Responsible for keeping work order statuses up to date in the system
  • Responsible for prioritizing work, meeting deadlines and achieving productivity goals
  • Responsible for keeping management posted on any unusual situations, instructions, etc.

 

Knowledge, Skills, and Abilities Needed

  • Excellent communication and customer service skills, technological proficiency, and the drive to exceed client expectations
  • Demonstrates high emotional intelligence through good listening and problem-solving skills.
  • Ability to organize and prioritize work, meet deadlines, multi-task and handle numerous assignments simultaneously  
  • Ability to solve problems/technical difficulties with a variety of variables
  • Ability to effectively respond to questions from managers, underwriters, agents, and policyholders.
  • Strong analytical skills and resourcefulness
  • Excellent written and oral communications
  • Ability to manage multiple projects at once and handle time sensitive urgencies
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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...

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