Airbnb Customer Services familiar with Guesty/Operto Teams – Contract to Hire Id-2570

We are looking for a virtual assistant who is an excellent multitasker and can seamlessly switch from one thing on the to-do list to the next. Being a proficient communicator above all else is a must. You must be fluent in English and be able to speak clearly on the phone to guests and vendors.

GUEST RELATIONS…

? Experience with Guesty and/or HostAI is a plus

?Ability to leverage AI for comprehensive guest messaging that resonates as our brand with our travelers. MUST have deep familiarity leveraging ChatGPT

?Must be comfortable speaking English on the phone and have the ability to use a VoiP to speak with guests and vendors

? Screen Potential Guests

? Provide Support For Guests / Resolve guest’s issues in Airbnb, VRBO or Marriott

? Respond To Guest Inquiries

? Communicate and escalate issues to Management via Slack

? Achieving 5-star ratings and Superhost Status

? Write and respond to guest reviews on Airbnb, VRBO or other platforms

COMPANY TASKS:

? Report maintenance and damage issues to Operations via Operto Teams

? Report and submit damage claims to Guesty Shield for reimbursement

? Build, manage and report in-house maintenance labor

? Working knowledge of business financials/accounting to assist the onboard of accounting systems

? Experience in 3rd party vendor relations for tertiary market management

You must be available and reliable in CST and Eastern United States time zones with perfect English and grammar.

This position is a part time, temp position starting Mid-October for 3 months with the possibility of moving to a more permanent schedule starting in January 2025. Shift availability must be Thursday & Friday 3pm-11p CST.

Please Note: There may be additional opportunities for part time overnight shifts from 11p-7am CST for the right candidates.

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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...

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