Work From Home Customer Service for Carnival Cruise Line Id-2980

What to expect:
Before you enroll in the Carnival Cruise work from home opportunity, you might be wondering what to expect when providing remote customer service for Carnival Cruise Lines.

When providing customer service to the Carnival Cruise work from home opportunity, here is what you should expect:

• Answer inbound calls for assistance with bookings from Carnival Cruise Line's customers and Carnival Cruise Line's travel agent partners.
• Possible outbound calls to client-designated internal support departments, client’s customers and/or client’s travel agent partners for status and clarification purposes.
• Transferring of inbound calls or outbound calls to other client-designated internal support departments or client account representatives.


What it takes to succeed:
Must-Have Qualities and Capabilities

• Patience and empathy
• Easily manage stress, able to work under pressure, and adapt to adverse situations
• Be knowledgeable and friendly
• Deliver eloquent customer service
• Have experience working with users to identify the best solution


Skills necessary:
This is a great work from home opportunity for anyone who is ready to start a business working from home and servicing Carnival Cruise Lines. There is no degree requirement.

In order to service a client through the Arise® Platform you must pass a series of assessments and successfully complete a virtual certification course specific to the Carnival client requirements for the program you have selected.

Certification courses can be as short as a few days or can last up to six weeks, and may include live instruction and/or self-paced work, depending on the complexity of the client program.

For more general information on certification, click here; you can find specific details on the Carnival client program in the Program Announcement on the Arise portal after registration.


What you'll be doing:
Providing great customer service calls for a Major Cruise Lines client.

Activities might include answering inbound calls for assistance with bookings from Carnival Cruise Line's customers and Carnival Cruise Line's travel agent partners.

There might be outbound calls to client-designated internal support departments, client’s customers and/or client’s travel agent partners for status and clarification purposes.

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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...

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