Warranty Performance and Customer Care & Aftersales Budget Lead ID-9850
Hybrid: This role is categorized as hybrid. This means the successful candidate is expected to report to Warren – GM Global Technical Center three times per week, at minimum or other frequency dictated by the business.
Do you have a passion for getting the “rest of the story”? Are you relentless in fact finding? Do you enjoy developing a strategy, creating a sense of clarity and alignment across multiple organizations, and executing it effectively?
Other Jobs You May Be Interested In
Remote Data Entry, No Experience, $40/hr, Part-TimeVirtual Assistant, $45/hr, Remote, No Experience, Night Job
Entry-Level Remote Data Entry, $50/hr, Evening Job
Customer Support, No Degree, $40/hr, Remote, Weekend Job
Remote Phone Job, $42/hr, Part-Time, College Student Friendly
Virtual Assistant, $40/hr, Remote, No Degree, Night Job
Part-Time Data Entry, $45/hr, Remote, College Student Friendly
Remote Moderator, No Degree, $50/hr, Evening, Weekend Job
Remote Customer Support, $42/hr, Night Job, No Experience
Live Chat Support, $40/hr, Remote, Entry Level, Part-Time
Virtual Assistant, Remote, $42/hr, Weekend, No Experience
Remote Data Entry, $45/hr, No Degree, Night Shift
Part-Time Customer Support, $40/hr, Remote, College Student
Remote Live Chat, $50/hr, Part-Time, Evening/Night Job
Entry Level Phone Job, $42/hr, Remote, No Degree Required
Weekend Data Entry, $45/hr, Remote, No Experience
Remote Virtual Assistant, $40/hr, Evening, Part-Time Job
Remote Moderator, $42/hr, Part-Time, Weekend, No Degree
Data Entry, $45/hr, Remote, Night Shift, College Student Job
Phone Support, Remote, $50/hr, No Experience, Part-Time
Virtual Assistant, No Experience, $42/hr, Remote, Weekend
Remote Customer Support, $45/hr, Part-Time, College Student
Data Entry, Remote, $40/hr, Night Shift, No Degree
Evening Virtual Assistant, Remote, $45/hr, No Experience
Weekend Customer Support, $42/hr, Remote, College Student
Remote Data Entry, $50/hr, No Experience, Evening/Night Job
Remote Live Chat, $40/hr, Part-Time, No Degree Required
Virtual Assistant, $42/hr, Remote, Weekend, Entry Level
Remote Phone Support, $45/hr, Evening, No Experience Required
Data Entry, No Experience, $50/hr, Remote, College Student
Remote Moderator, $40/hr, Weekend, No Degree, Part-Time
Live Chat Support, Remote, $42/hr, Night Shift, College Student
Phone Job, $50/hr, Remote, No Degree, Part-Time, Weekend
Data Entry, $45/hr, Remote, Evening, No Experience Required
Virtual Assistant, No Experience, $42/hr, Remote, Part-Time
Remote Customer Support, $50/hr, Night Shift, No Degree
Remote Data Entry, $40/hr, College Student Friendly, Part-Time
Live Chat Support, $42/hr, Weekend, Remote, No Degree
Virtual Assistant, Remote, $45/hr, Evening, No Experience
Remote Phone Job, $50/hr, College Student, Night Shift
Remote Moderator, $42/hr, Weekend, No Experience Required
Data Entry, No Degree, $45/hr, Part-Time, Remote Job
Customer Support, $50/hr, Remote, Evening/Night Job, No Degree
Virtual Assistant, $42/hr, Remote, Weekend, No Degree
Remote Live Chat, $45/hr, College Student, No Experience
Remote Data Entry, $40/hr, Part-Time, No Degree Required
Phone Support, $50/hr, Weekend, Remote, No Experience
Virtual Assistant, $42/hr, Evening, Remote, No Degree
Remote Customer Support, $45/hr, No Experience, Part-Time
Data Entry, $50/hr, Night Job, No Degree, Remote
Remote Moderator, $40/hr, College Student Friendly, Part-Time
Virtual Assistant, Remote, $42/hr, Weekend, No Experience
Remote Phone Job, $45/hr, Part-Time, No Degree Required
Customer Support, $50/hr, Night Job, Remote, No Experience
Data Entry, Remote, $42/hr, Evening Job, No Degree
Live Chat Support, $45/hr, Weekend, Remote, College Student
Virtual Assistant, Remote, $50/hr, Part-Time, Night Shift
Data Entry, $40/hr, No Experience, Remote, Weekend Job
Remote Phone Job, $45/hr, No Degree, College Student Friendly
Customer Support, $42/hr, Remote, Evening, No Experience
Virtual Assistant, $50/hr, Weekend, No Degree, Remote
Remote Data Entry, $40/hr, Part-Time, College Student Job
Phone Support, Remote, $42/hr, Evening/Night Shift
Virtual Assistant, No Degree, $45/hr, Remote, Part-Time
Live Chat Support, $50/hr, Remote, No Experience Required
Remote Moderator, $42/hr, College Student, Weekend Job
Data Entry, $45/hr, Remote, Night Job, No Degree
Virtual Assistant, $50/hr, Remote, Part-Time, Evening Job
Remote Customer Support, $42/hr, Weekend, No Experience
Phone Job, $45/hr, Remote, Night Shift, No Degree
Remote Live Chat, $50/hr, College Student, No Experience
Data Entry, $40/hr, Part-Time, Remote, Weekend Job
Virtual Assistant, $42/hr, Remote, No Experience, Evening
Remote Phone Support, $45/hr, Night Job, College Student
Remote Moderator, $50/hr, No Degree, Weekend, Part-Time
Virtual Assistant, $40/hr, Remote, Night Shift, No Experience
Customer Support, $42/hr, Remote, Part-Time, No Degree
Remote Data Entry, $45/hr, Weekend Job, College Student
Phone Support, Remote, $50/hr, No Experience, Night Shift
Virtual Assistant, $42/hr, Evening, Remote, College Student
Live Chat Support, $45/hr, Part-Time, Remote, No Degree
Data Entry, $50/hr, Remote, Evening Job, College Student
Virtual Assistant, $40/hr, Weekend, Remote, No Experience
Remote Phone Job, $42/hr, Night Shift, College Student Friendly
Remote Customer Support, $45/hr, No Degree, Evening Job
Virtual Assistant, $50/hr, Part-Time, Remote, Weekend Job
Data Entry, $40/hr, Evening Job, No Experience, Remote
Remote Live Chat, $42/hr, Weekend, No Degree, Part-Time
Virtual Assistant, $45/hr, No Experience, Remote, Night Job
Phone Job, $50/hr, Remote, Part-Time, College Student
Remote Data Entry, $42/hr, Evening/Night Job, No Experience
Remote Moderator, $45/hr, No Degree, Weekend Job, Part-Time
Live Chat Support, $50/hr, Remote, Night Shift, No Degree
Virtual Assistant, $40/hr, Weekend, College Student, Remote
Our growing team is seeking a passionate and talented Warranty Performance and Customer Care & Aftersales Budget Lead to drive net warranty reduction efforts across the organization. Our work touches millions of people across the globe and our efforts instantaneously impact General Motors bottom line. As a member of the General Motors Global Purchasing and Supply Chain team, you'll be working with a talented cross functional group of industry professionals pushing the boundaries of efficient and effective net cost reduction and cost recovery.
Description:
The Warranty Performance and Customer Care & Aftersales Budget Lead will support the warranty & CCA managers and their teams who strategize and execute net reduction, cost recovery activities, and expenditures. The role requires analysis of the issues, development of strategy and obtaining cross functional alignment to drive net warranty reduction and recover costs related to warranty. Considerable initiative, attention to detail and independent judgement is required. A successful candidate will demonstrate ability to:
-
Frame and drive strategies/decisions that balance business considerations and cross-functional perspectives
-
Anticipate risk and opportunities throughout the process; help remove roadblocks and escalate as needed
-
Communicate clearly through standalone presentations, leadership reviews, team meetings and 1:1 discussions with senior leaders
-
This role involves a high level of independent judgment and ingenuity; you will have the opportunity to grow and be recognized as a leading Warranty Performance professional.
KEY JOB RESPONSIBILITIES:
-
Provide day to day support to Ordinary Warranty Tech Factor leads, Billing Dispute team, and Field Action team to understand targets, performance and identify any escalations needed to resolve roadblocks with supplier partners.
-
Develop expertise in Warranty budget process
-
Advise of trends for effective cost recovery strategy, obtains cross functional alignment with key stakeholders, and lead execution
-
Support the WP teams by functioning as a liaison with cross-functional stakeholders to drive a firm GM position on supplier “shareable” responsibility for warranty Technical Factor, in order to facilitate cost recovery settlement from suppliers
-
Manages net warranty reduction imperatives, financial and resource risk assessment and uncertainties through effective decision framing and driving for resolution
This job is not eligible for relocation benefits. Any relocation costs would be the responsibility of the selected candidate.
Descrição de Cargo Adicional
Required Qualifications:
-
Bachelor's Degree
-
5 years of post graduate experience with Purchasing, Engineering, Finance, or related
-
Automotive Experience
-
Strong drive for results and history of driving high performance teams
-
Evidence of strong framing and communication skills
-
Negotiation skills
-
Ability to understand terms and collaborate with legal staff
-
Preferred ability to understand & interpret warranty, technical data and engineering analysis
-
High level of analytical ability where problems are complex
-
Excellent interpersonal skills to lead teams to consensus
-
Ability to work independently, in ambiguous situations and out of process
Preferred:
-
Major automotive OEM or Supplier
GM DOES NOT PROVIDE IMMIGRATION-RELATED SPONSORSHIP FOR THIS ROLE. DO NOT APPLY FOR THIS ROLE IF YOU WILL NEED GM IMMIGRATION SPONSORSHIP (e.g., H-1B, TN, STEM OPT, etc.) NOW OR IN THE FUTURE.
-
#LI-MD1
About GM
Our vision is a world with Zero Crashes, Zero Emissions and Zero Congestion and we embrace the responsibility to lead the change that will make our world better, safer and more equitable for all.
Why Join Us
We aspire to be the most inclusive company in the world. We believe we all must make a choice every day – individually and collectively – to drive meaningful change through our words, our deeds and our culture. Our Work Appropriately philosophy supports our foundation of inclusion and provides employees the flexibility to work where they can have the greatest impact on achieving our goals, dependent on role needs. Every day, we want every employee, no matter their background, ethnicity, preferences, or location, to feel they belong to one General Motors team.
Visão Geral de Benefícios
O objetivo do Programa de Recompensa o da General Motors é suportar a saúde e bem-estar seu e de sua família Por favor, note que você terá que completar satisfatoriamente as verificações de antecedentes criminais como condição do seu emprego Nosso abrangente plano de remuneração inclui, os seguintes benefícios, além de muitos outros:
• Tempo de folga remunerada incluindo dias de férias, feriados e licença parental para mães, pais e pais adotivos;
• Cuidados de saúde (incluindo uma conta de poupança de saúde tripla com vantagem fiscal e incentivo de bem-estar), Dentário, vision e Seguro de Vida plans to cover you e your família;
• Empresa e contribuições correspondentes para plano de poupança de até $401.000 para ajudá-lo a economizar para a aposentadoria;
• Programa de reconhecimento global para pares e líderes para reconhecer e ser reconhecido por resultados e comportamentos que refletem nossos valores da Empresa;
• Assistência de ensino e refinanciamento de empréstimos estudantis;
• Desconto em veículos da GM para você, sua família e amigos.
