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Virtual Customer Service - Seasonal ID-6650

Wayfair and its collection of brands is looking for creative, driven, empathetic, entrepreneurial design sales consultants to help grow one of our newest teams. This virtual role will be responsible for helping customers create / envision a home they would love and recommend products that meet their individual budget, style and space. 

What you’ll do: 

 

What you’ll need: 

  • 2+ years of sales experience required (preferably in a design related environment), 4+ years preferred 
  • Interior design certification or degree, 1 year of Interior design experience preferred
  • Passion for great customer service and a drive to exceed sales targets
  • Understanding of basic design principles including spatial planning, fabric selection, interior design styles and trends
  • Strong organization, self-motivation, communication and relationship management skills 
  • Track record of thriving in a fast paced and changing environment
  • Strong desire to see the teams around you succeed
  • Demonstrated use of technology to drive business results, affinity for virtual communication and video conferencing
  • Ability to maintain internet speeds of 25Mbps+ (download) and 5+ (upload) to support voice traffic and HTTPS web traffic using a hardwire ethernet internet connection (no WiFi) 
  • Dedicated private workspace (Wayfair provides all necessary computer equipment)
  • Proficiency in Google and Microsoft Office applications and technical acumen to learn new business systems
  • Bachelor’s degree or college diploma equivalent preferred 

 

Perks: 

  • Get matched with a continuous stream of customers without spending money on sales & marketing and without commuting to meetings or appointments
  • 401K matching, health insurance, partnerships with gyms and fitness studios
  • Employee discounts at Wayfair and local businesses 
  • Collaborative work environment and team culture
  • Sales contests for additional earning potential

 

About us: 

Wayfair is one of the world’s largest online destinations for the home. Perigold, AllModern, Joss & Main and Birch Lane are all part of the Wayfair family of brands. Whether you work in our global headquarters in Boston or Berlin, or in our warehouses or offices throughout the world, we’re reinventing the way people shop for their homes. Through our commitment to industry-leading technology and creative problem-solving, we are confident that Wayfair will be home to the most rewarding work of your career. If you’re looking for rapid growth, constant learning, and dynamic challenges, then you’ll find that amazing career opportunities are knocking.

 

No matter who you are, Wayfair is a place you can call home. We’re a community of innovators, risk-takers, and trailblazers who celebrate our differences, and know that our unique perspectives make us stronger, smarter, and well-positioned for success. We value and rely on the collective voices of our employees, customers, community, and suppliers to help guide us as we build a better Wayfair – and world – for all. Every voice, every perspective matters. That’s why we’re proud to be an equal opportunity employer. We do not discriminate on the basis of race, color, ethnicity, ancestry, religion, sex, national origin, sexual orientation, age, citizenship status, marital status, disability, gender identity, gender expression, veteran status, or genetic information.

Assistance for Individuals with Disabilities

Wayfair is fully committed to providing equal opportunities for all individuals, including individuals with disabilities. As part of this commitment, Wayfair will make reasonable accommodations to the known physical or mental limitations of qualified individuals with disabilities, unless doing so would impose an undue hardship on business operations. If you require a reasonable accommodation to participate in the job application or interview process, please let us know by completing our

Need Assistance?

For more information about applying for a career at Wayfair, visit our

About Wayfair Inc.
Your personal data is processed in accordance with our Candidate Privacy Notice (https://www.wayfair.com/careers/privacy). If you have any questions or wish to exercise your rights under applicable privacy and data protection laws, please contact us at dataprotectionofficer@wayfair.com.

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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...

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